1. Windows Central Question's Avatar
    my lumia 1020 led flash is on since last day.and untill now i am not able to turned off.i tried to switch off and tried to factory reset. but led is not turned off.so please tell me this is hardwere or softwere problem.
    07-06-2015 05:08 AM
  2. Ruben de Boer's Avatar
    If the factory reset didn't help you could try to completely reset it using Windows Phone Recovery Tool: How can I recover/reset/restore my phone software? ? Troubleshooting ? Questions and Answers - Microsoft - USA

    If that stil doesn't help it's probably hardware related and you should get it repaired by microsoft or your retailer
    07-06-2015 09:04 AM

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