1. Windows Central Question's Avatar
    For the past week my lumia 1020 has acted VERY odd: battery drain (have to charge it twice a day) it heats up when I'm not using it, Apps open by themselves, tiles on my home screen keep moving around. Every time I open my phone, which is often, a random app has been activated: anything from my calendar to facebook to satnav.
    Do I have a virus? if so, how do I remove it?
    If I don't have a virus then what is wrong with my phone?
    07-24-2015 03:14 PM
  2. tangledW's Avatar
    Very unlikely that you have a virus, try a soft reset.
    jojoe42 likes this.
    07-24-2015 03:23 PM
  3. sinime's Avatar
    Yes, very unlikely you have a virus, never seen or heard of one on WP.

    Sent from my SAMSUNG-SM-G925A using Tapatalk
    07-24-2015 03:27 PM
  4. a5cent's Avatar
    Nah, the chance it's a virus is almost 0%. With those symptoms in particular it's most definitely not a virus, as they are all issues that can be caused by a defective display with phantom tapping/swiping.


    Are you maybe using your device in very humid environments or did it get wet?


    Try a soft reset first and thoroughly clean the screen but I'd be surprised if that helped. I suspect you'll have to get the device repaired (or replace the display yourself).
    Last edited by a5cent; 07-24-2015 at 04:39 PM.
    xandros9 likes this.
    07-24-2015 03:52 PM

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