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Windows Central Question
Lumia 1020 photos and messages gone
Hello guys,
I'm having quite a strange problem with my Nokia Lumia 1020. It all began with the gmail app that stopped syncronizing with the server. After an ordinary reboot I got a message that the device was restored after an error and then it started loading all the old mails back by dozens, as if they were all unread (which was not the case). Ok, after all the mailing app was in order again.
But soon after that I received an sms and realized that all the other messages were completely gone. Including the whole previous chat with the person who texted me.
Same thing for Whatsapp - no messages visible, no saved pictures. Just the call history.
After all I went on to check the Camera Roll - nothing left there either. But all the pictures are still visible when I sync the phone with the computer via USB.
So, after many attempts at soft-resetting, checking for updates etc, here's where I am:
- No photos visible in the Camera roll or trough any app (Camera, Instagram, photoeditors)
- All SMS are gone
- All Whatsapp contents is gone, too
- Everything else is fine. Call history, contacts, Facebook, mail apps, Microsoft and Gmail accounts syncronization...
Is there anything that can be done in this situation, except a hard reset?
Hello guys,
I'm having quite a strange problem with my Nokia Lumia 1020. It all began with the gmail app that stopped syncronizing with the server. After an ordinary reboot I got a message that the device was restored after an error and then it started loading all the old mails back by dozens, as if they were all unread (which was not the case). Ok, after all the mailing app was in order again.
But soon after that I received an sms and realized that all the other messages were completely gone. Including the whole previous chat with the person who texted me.
Same thing for Whatsapp - no messages visible, no saved pictures. Just the call history.
After all I went on to check the Camera Roll - nothing left there either. But all the pictures are still visible when I sync the phone with the computer via USB.
So, after many attempts at soft-resetting, checking for updates etc, here's where I am:
- No photos visible in the Camera roll or trough any app (Camera, Instagram, photoeditors)
- All SMS are gone
- All Whatsapp contents is gone, too
- Everything else is fine. Call history, contacts, Facebook, mail apps, Microsoft and Gmail accounts syncronization...
Is there anything that can be done in this situation, except a hard reset?