1. Windows Central Question's Avatar
    My 1020 had been hard bricked today

    but I didnt upgrade it win10 preview

    How can I recovery my photos before recover 1020??

    Thanks!
    10-31-2015 09:10 AM
  2. Ed Boland's Avatar
    Have you tried plugging it into your PC with the USB cable? Of course you'll need to charge the phone. Is it not turning on at all? Anything showing on the screen? (like a sad smiley face, or an exclamation point?)
    RumoredNow likes this.
    10-31-2015 09:27 AM
  3. RumoredNow's Avatar
    hard bricked
    That would mean you exhausted all avenues to recover. Have you tried the Windows Device Recovery Tool? FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA


    If you need to add additional information or want to post additional questions, please join the site so you can see the reply button and continue the conversation in the same thread you originally made.
    Ed Boland likes this.
    10-31-2015 11:40 AM
  4. Quddus Okele's Avatar
    My lumia 1020 is showing Blue screen with a message BITLOCKER. plugin the usb drive that has the bitlocker key. i dont have any bitlocker stored in usb drive.
    please i need help. device is running w 10 mobile build 581
    11-10-2015 03:02 AM
  5. A54D's Avatar
    Well it seems you had bitlocker enabled in the settings.

    When recovering my Surface Pro 3 from Windows 10 Technical Preview back to Windows 8.1 it asked me the same thing but instead of USB it said check your emails, I did and there was a code I just typed it and it unlocked instantly. So you could try checking your emails.
    11-10-2015 03:12 AM
  6. Quddus Okele's Avatar
    I cant remember ever enabling Bitlocker. i have tried severally using windows device recovery tool to no avail
    11-10-2015 05:36 AM

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