1. Windows Central Question's Avatar
    I bought a used second hand nokia lumia 1020 for 200$, it was in a very good condition and everything was working fine, I loved my new smartphone, but after 2 months I dropped it and the screen was cracked, but everything else was still working fine, and since there is no more local support for nokia in my region (since microsoft bought nokia, all nokia care centers closed, all lumia devices are missing from the market) I changed the screen in a smartphone shop for 150$, the new screen worked fine for less than a month, then suddenly the display colors got too wrong, line appeared on the screen, the screen started to lock on its own, even the phone overheated too much, I tried hard reset, it worked only for 24 hours and the got corrupted again, and then the hard reset fix it anymore. I took it for an ex-nokia care technician stuff, he tested the phone and told me that there are parts on the motherboard that are dead and the cannot be replaced alone, the screen needs replacement, and the flat back cover as well, and fixing it is too expensive and it is not worth it, he told me that he would buy it for 20$.

    I was too frustrated, then I thought that maybe he was lying to me in order to buy it for a very low price, I tried to consult many other smartphone shops, they all told me that the phone is a gd condition, and only the display needs replacement, some of them told me that maybe the screen replacement was of a bad quality and that may be the cause of the problem, Finally I changed the screen in another shop for 140$, and it there was a warranty for 4 days, the screen worked very well, but before the end of the 4 days warranty the same problem happened again, he told me that he will replace it again for free, but then he told me that there is no more screen replacement in his disposal.

    I am too frustrated, I loved the 1020, but now it is nearly dead, any help? does anyone knows what can be the cause of the problem or what can I do for it?

    I will appreciate your help
    11-11-2015 03:11 AM
  2. gpobernardo's Avatar
    Welcome to Windows Central.

    The cause of the problem is mentioned in your narrative: the phone was dropped. This violent event may have lead to damage beyond those that were obvious (the cracked screen), such as loosened internal parts and circuitry. This is the reason why dropping the phone immediately voids the warranty.

    Unfortunately, it appears that it is time to move on to your next device. With the amount that you've spent on repairs, you could have already bought a decent phone. But if your after photography, either grab the latest 20-MP shooter or buy a temporary acceptable quality phone until a successor to the L1020 is announced. Then again, since there's no information yet that a successor will even be announced, you might as well just get a Lumia 950 - resolution won't be the same, but everything else will be better than what the L1020 can do.

    You may create a Windows Central account to respond in this thread.
    11-11-2015 04:03 AM
  3. 1020 lover's Avatar
    It worked very well for 4 months after being dropped, can the damage stay hidden for such a long period? the drop was not so violent, it was from about 1m above a smooth floor, but unfortunately the contact was on the top left corner of the screen which is very fragile, that's why the screen was cracked, but the drop was not so violent.
    and btw the problem now is less sever than in at was after the first rpaire, now it is only about wrong colors and screen locking alone, there is no overheating or unresponsivity.
    but I am not willing to spend any more money on it
    Last edited by 1020 lover; 11-12-2015 at 01:54 AM.
    11-12-2015 01:20 AM
  4. gpobernardo's Avatar
    Physical damage can be very unpredictable - for this reason service centers usually just replace an entire component of the phone (instead of trying to identify which component failed). For example, service centers usually replace the entire main board, instead of figuring out which of the components on the board have started to fail.

    Nonetheless, it still seems to be a good time to move on to your next device - since you won't be spending any additional funds on your L1020 anymore.

    And, welcome to Windows Central.
    11-13-2015 12:04 AM

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