1. Windows Central Question's Avatar
    hello, i really need to roll back to windows 8.1 from windows 10 on a Lumia 1020

    I downloaded the recovery tool from MS site but when i click on my device i get the message package not available for this device.

    I've seen a thread where a MS guy asked to download and reinstall again. I did that even tried from another notebook but still same issue.

    Both notebooks are running on W7 Pro 64. I read about people who tried Nokia Recovery tool but the files seems to come 3rd parties and does not seem to be a legitimate one.
    12-08-2015 08:10 AM
  2. Chintan Gohel's Avatar
    hello, i really need to roll back to windows 8.1 from windows 10 on a Lumia 1020

    I downloaded the recovery tool from MS site but when i click on my device i get the message package not available for this device.

    I've seen a thread where a MS guy asked to download and reinstall again. I did that even tried from another notebook but still same issue.

    Both notebooks are running on W7 Pro 64. I read about people who tried Nokia Recovery tool but the files seems to come 3rd parties and does not seem to be a legitimate one.
    Nokia software updater is the last option. Get the tool and use it. You'll be okay
    12-10-2015 03:14 AM
  3. goble's Avatar
    Hello,

    Thanks for replying.
    Nokia recovery is saying:
    Phone not supported. This model is not supported by Nokia Software Recovery Tool. For Windows phone you need to use windows device recovery tool.
    12-11-2015 12:45 PM
  4. goble's Avatar
    Hello,

    I've tried 'Nokia software updater', after installation I'm getting nokia.png.

    P.S. Phone is being detected by PC since I can browse the phone in explorer.
    12-12-2015 12:23 PM
  5. goble's Avatar
    Hello,

    Since no reply to this post, can I hard rest my phone back to 8.1 ? Thanks for your advice
    12-15-2015 03:20 AM
  6. goble's Avatar
    Any idea please ?
    12-18-2015 12:23 AM
  7. mark233's Avatar
    A hard reset will not take it back to 8.1.
    Try this: Go ahead and hard reset your phone. Once the phone has completed don't go thru the process of setting it up as one usually does. Then plug it in the WDRT or the Nokia Recovery suite to see if it works. If it does, great! If not, go ahead and set up the newly reset phone and use the 'Don't Restore' option during setup. After that completes, try again with the recovery suites. No luck still? Uninstall the recovery suites, restart your computer, reinstall the suites ---- actually I would do this first before doing anything now that I think of it.

    If you still have the issues after all that I really don't know what else can be done. There may be someone who's more knowledgeable will be able to guide you on a process. Good luck.
    goble likes this.
    12-18-2015 05:12 AM
  8. ROBBIE HALL's Avatar
    Look for windows devices recovery tool. Should sort it.

    Posted via the Windows Central App for Android
    12-18-2015 05:19 AM

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