1. Agil Ristiyanto's Avatar
    i just bought new lumia 1020, but i get the camera focus locked,.. i can't make manual or auto focus,.. on all apps,.. try to reset factory setting,.. still having same problem,.. after update, and upgrade to windows 10 mobile still having same problem.... the focus locked to macro,.. only get focus with the distance approximately 15-16cm from the lens,.. what to do??? anyone can help??
    02-29-2016 03:19 AM
  2. gpobernardo's Avatar
    That sounds like a hardware problem. I recommend bringing it back to the store immediately (within a week of purchase) in order to have them replace your device under warranty.
    Agil Ristiyanto likes this.
    02-29-2016 04:01 AM
  3. Agil Ristiyanto's Avatar
    That sounds like a hardware problem. I recommend bringing it back to the store immediately (within a week of purchase) in order to have them replace your device under warranty.
    appreciate it,.. thanks a lot, i'll bring it back to the store this evening,..
    02-29-2016 05:09 AM
  4. Agil Ristiyanto's Avatar
    my problem "SOLVED"

    i do continuously taking picture in one time,.. about hundreds pictures i token,.. still focus locked..
    but, when i stop, and wait for few minutes then try again,.. like "abakadabra" focus are work, now work well,.. (auto or manual focus)

    still didn't get it why,..
    gpobernardo likes this.
    03-01-2016 12:46 AM
  5. gpobernardo's Avatar
    my problem "SOLVED"

    i do continuously taking picture in one time,.. about hundreds pictures i token,.. still focus locked..
    but, when i stop, and wait for few minutes then try again,.. like "abakadabra" focus are work, now work well,.. (auto or manual focus)

    still didn't get it why,..
    Nonetheless, I'd take advantage of the store replacement period policy and have them give you a new unit. That "magic" may work now, but how about tomorrow, the next day, or next month?
    Agil Ristiyanto and xandros9 like this.
    03-01-2016 01:34 AM
  6. triturbo's Avatar
    I agree, even if you "fixed" your issue, your camera is on it's way out and it's a costly a replacement. Return as soon as possible.
    xandros9 and Agil Ristiyanto like this.
    03-01-2016 03:06 PM
  7. xandros9's Avatar
    if I had to stop my car every 40 miles for it to work properly, you know I'd be getting it checked out.
    Agil Ristiyanto and Guytronic like this.
    03-01-2016 03:13 PM
  8. nailzer's Avatar
    the focus does have mechanical parts, maybe these were temp frozen, I would keep a close eye one it. At the price of a 1020, if anything didn't work , I would take it back immediately. Take pictures every day, as often as possible to make sure this isn't a permanent issue.
    xandros9 and Agil Ristiyanto like this.
    03-01-2016 05:46 PM

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