1. brklz's Avatar
    My Lumia 1020's camera will still take pictures, but it can only focus on the closest objects (i.e. 'macro' photography).

    Sometimes when I turn the camera on it will attempt to re-focus, but then immediately refocus with focal point about 8 inches in front of the camera.

    As I said, the pictures are great... if you're focusing on something very close.

    I can't tell if this is a hardware or software issue. Phone is out of warranty, and I don't want to pay Palcotech $150 to see if they can solve the issue.

    Any help would be great, thanks!
    03-15-2016 05:05 PM
  2. gpobernardo's Avatar
    Have you tried any of the following:

    1. Restart your phone?
    2. Perform a soft reset on your phone?
    3. Check for the latest OS updates?

    If you did, then indeed it most likely is already a hardware issue.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
  3. gpobernardo's Avatar
    Have you tried any of the following:

    1. Restart your phone?
    2. Perform a soft reset on your phone?
    3. Check for the latest OS updates?

    If you did, then indeed it most likely is already a hardware issue.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    Guytronic likes this.
    03-15-2016 05:44 PM
  4. brklz's Avatar
    Hi and thanks gpobernardo. This is OP.

    1. Yes, turned the phone off and on
    2. Yes, and tried the software recovery wizard.
    3. Yes, updated to WP 8.10.14226.359. Also updated camera app.

    I love the camera and would love to get it working again. I don't know if I trust a 3rd party repair shop without a guarantee, though.
    gpobernardo likes this.
    03-16-2016 11:03 AM
  5. gpobernardo's Avatar
    Hello, too.

    I forgot to ask you how old your L1020 is. Mine is already two years old, although the camera is still working.

    Have you considered updating to Windows 10 Mobile? You can either wait for the official update to be released to you or you can get it now using the Insider Program for Windows Phones (the current version is already stable, although more updates are still expected to come and improve it). I'm not saying that this would fix the issue, though, but it's the only remaining item that can be done before we conclude that it is already indeed a hardware-level issue.
    xandros9 likes this.
    03-17-2016 07:47 AM
  6. farhanaxiq's Avatar
    try manual focus, if manual focus don't focus, that's mean you need to change the camera module
    03-20-2016 12:43 PM
  7. brklz's Avatar
    Thank you for your help. Phone is 2 years old.

    Have you considered updating to Windows 10 Mobile?
    I have considered the W10M insider program. I may try that as a last resort. It's likely hardware, oh well.
    gpobernardo likes this.
    03-21-2016 03:19 PM
  8. brklz's Avatar
    try manual focus, if manual focus don't focus, that's mean you need to change the camera module
    Do you mean replacing hardware when you say "change the camera module"?

    Thanks for your help
    gpobernardo likes this.
    03-21-2016 03:20 PM
  9. gpobernardo's Avatar
    Do you mean replacing hardware when you say "change the camera module"?

    Thanks for your help
    Yes, changing the camera module is a hardware replacement, something which is best left to the service centers.
    Guytronic likes this.
    03-22-2016 08:15 AM
  10. Guytronic's Avatar
    Looks like my 1020 might be having autofocus problems at longer distances especially with Lumia camera.
    Tried moving up to WM10 .164 and moving back to 8.1 for the same result.

    It's not failing completely then again perhaps I have just forgotten how to snap pics :(
    New replacement camera modules are $50 bucks on E-Bay.
    The phone isn't hard to pop apart.

    Not sure I want to rebuild this thing since I've gotten my moneys worth out of the old girl.
    Last edited by Guytronic; 04-03-2016 at 03:13 PM. Reason: Gwammer :(
    Laura Knotek likes this.
    04-03-2016 03:00 PM
  11. scottyd1986's Avatar
    Hi, I had this problem too and it was an easy fix, there will be something sticking in the camera mechanism preventing focus. Hold the phone as if you have just picked it up off the table and Vigorously shake the phone as if you are screwing something backwards and forwards and try again with focus, it should work straight away.
    nailzer likes this.
    04-05-2016 03:55 PM
  12. Chintan Gohel's Avatar
    Hi, I had this problem too and it was an easy fix, there will be something sticking in the camera mechanism preventing focus. Hold the phone as if you have just picked it up off the table and Vigorously shake the phone as if you are screwing something backwards and forwards and try again with focus, it should work straight away.
    kind of like slapping the TV remote to get it to work
    nailzer likes this.
    04-07-2016 04:01 AM

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