1. RandellaBF's Avatar
    Hi everyone

    I bought a 2nd hand lumia 1020 off ebay a few weeks ago, everything was fine up until last night when the phone locked up

    I tried both soft and hard reset and im still having the same problem

    Photos will not save, tried both camera apps (Camera & Lumia Camera)

    Even after the hard reset all my previous pics/videos/contacts/music are still there

    Can anyone help as this is driving me crazy

    Thankyou in advance
    05-02-2016 05:23 AM
  2. Chintan Gohel's Avatar
    Hi everyone

    I bought a 2nd hand lumia 1020 off ebay a few weeks ago, everything was fine up until last night when the phone locked up

    I tried both soft and hard reset and im still having the same problem

    Photos will not save, tried both camera apps (Camera & Lumia Camera)

    Even after the hard reset all my previous pics/videos/contacts/music are still there

    Can anyone help as this is driving me crazy

    Thankyou in advance
    how are you doing the hard reset? You can also try using windows device recovery tool to restore the phone to factory settings
    05-04-2016 08:24 AM

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