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  1. jason0979's Avatar
    I somehow hit a button for some update or something and when it turned back on- the camera was GONE !!! I bought this phone for this reason!!! Please help????
    11-19-2016 09:54 PM
  2. Guytronic's Avatar
    Hold the off button with the volume down for about 20 seconds to reboot the phone.
    Check to see if the camera app returns after that.
    Last edited by Guytronic; 11-19-2016 at 10:14 PM.
    libra89 and ven07 like this.
    11-19-2016 09:59 PM
  3. jason0979's Avatar
    I have tried a soft and hard reset !!! --nothing helps - is there a way to fix this inexpensively ???
    11-19-2016 10:19 PM
  4. Guytronic's Avatar
    Is the phone on the original OS version?

    Here's a link to the recovery tool:
    https://support.microsoft.com/en-us/...overy-tool-faq
    libra89 likes this.
    11-19-2016 10:24 PM
  5. jason0979's Avatar
    it says this software package is not available for this device ????
    11-20-2016 06:13 AM
  6. slivy58's Avatar
    I somehow hit a button for some update or something and when it turned back on- the camera was GONE !!! I bought this phone for this reason!!! Please help????
    Can you launch the camera app and if so what's being displayed, a black/blank screen, any errors?

    I had my 1020s camera go poof! after only 7 days of owning it, was working fine one second and gone the next but I was still able to launch app, just wasn't anything being displayed on screen, ended up being the camera module that malfunctioned.
    Guytronic likes this.
    11-20-2016 11:27 AM
  7. jason0979's Avatar
    nope it wont launch anything- i have had that happen black or green screen--but usually if turn off and leave off for little and restart then okay--this doesnt even recognize appp or camera button :-(
    11-20-2016 01:35 PM
  8. Guytronic's Avatar
    So no third party apps will work?
    You never did say which OS version are you on 8.1?
    ven07, RumoredNow, libra89 and 1 others like this.
    11-20-2016 01:45 PM
  9. jason0979's Avatar
    How do i find out that info?
    11-21-2016 06:40 PM
  10. Anamnesis's Avatar
    I have tried a soft and hard reset !!! --nothing helps - is there a way to fix this inexpensively ???
    Cheapest I have seen the module is around $US50 on eBay... if you aren't tech savvy enough to replace it yourself it is going to be a fairly expensive ask...you might just be better off trying to find a second device on eBay or locally....
    jason0979 and Guytronic like this.
    11-22-2016 08:32 PM
  11. jason0979's Avatar
    so hestiatnt to buy something --some of the companies have such bad reviews :-(
    11-22-2016 10:29 PM
  12. Guytronic's Avatar
    How do i find out that info?
    I'm guessing you might be on WP8.

    You'll be able to find out by swiping left to your list of apps then find "settings"
    Look for "About" and tap on "more info"

    Hope I remembered this correctly since I don't have my 925 right here to check.
    11-22-2016 10:49 PM

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