1. HD Rider's Avatar
    Does anyone have a Nokia Lumia 1020 (Windows) phone and has experienced blurry pictures and videos? This phone has a 41mp camera that takes exquisite pictures. However, after Microsoft FORCE downloaded Windows 10 on me, the pictures and videos are blurry 70% of the time. I have tried everything short of a hard reboot, which would erase everything (contacts, calendar appointments, apps, pictures...) on my phone, but have not been able to correct. To make matters even more frustrating, if I call Microsoft, the recording refers me to their website and then says, "goodbye". So, I called AT&T, our cell phone carrier, and got some untrained employee that was no help either. Having said all this, I am reaching out for HELP!

    Thanks.
    Ashutosh Hupare likes this.
    01-20-2017 03:09 PM
  2. Guytronic's Avatar
    Are you saying WM10 was forced onto your 1020?
    The 1020 was excluded from receiving WM10 actually.

    In any case the blurry pics may be hardware related.
    Is this happening with flash enabled pictures taken?

    The 1020 is becoming quite dated so I'd look for someone who can replace the camera module.
    Good luck there.
    HeyCori and RumoredNow like this.
    01-20-2017 04:15 PM
  3. HeyCori's Avatar
    As Guytronic said, there are no official methods to update the Lumia 1020 to Windows 10. If your pictures are suddenly blurry then the camera could be failing. Given the phone's age, it's probably cheaper to buy a used one than pay a repair shop to fix it.
    RumoredNow and Guytronic like this.
    01-20-2017 04:49 PM
  4. RumoredNow's Avatar
    Windows Device Recovery Tool will revert your 1020 back to 8.1. https://support.microsoft.com/en-us/...overy-tool-faq
    Guytronic and HeyCori like this.
    01-20-2017 05:05 PM
  5. Guytronic's Avatar
    This isn't a recommended fix.
    I had blurry pics occasionally with the 1020 I no longer have and couldn't figure out why.

    Another user here said when the phone does this try holding the device firmly by your side and shake vigorously horizontal to the floor.
    Sounded like baloney of course, but I tried it anyway and I'll be darned if it didn't work!
    **Note
    This wasn't permanent and I had to do it again on occasion.
    RumoredNow and HeyCori like this.
    01-20-2017 05:21 PM
  6. RumoredNow's Avatar
    This isn't a recommended fix.
    I had blurry pics occasionally with the 1020 I no longer have and couldn't figure out why.

    Another user here said when the phone does this try holding the device firmly by your side and shake vigorously horizontal to the floor.
    Sounded like baloney of course, but I tried it anyway and I'll be darned if it didn't work!
    **Note
    This wasn't permanent and I had to do it again on occasion.
    Sticky OIS?
    Guytronic and HeyCori like this.
    01-20-2017 05:48 PM
  7. Guytronic's Avatar
    Sticky OIS?
    Possible...
    I sold the phone and the new cam module I bought from ebay.
    Always wished I would have tried replacing that module to see what would have happened.
    I was going to replace the battery too while I was at it.

    Ah well C'est la vie :(
    RumoredNow and HeyCori like this.
    01-20-2017 05:58 PM

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