1. Windows Central Question's Avatar
    Hello everyone!

    I'm currently having issues with my Lumia.

    With the latest update for WM10,my phone was stuck at "gears", I've let it be for 7 hrs, but still no change.

    I've tried to soft reset it, but progress was still stuck after 2 hrs of waiting.

    After looking through various forums, everybody's solution was to do a hard reset.

    I've tried many times, but there's no way to reach the "Exclamation mark"-point.

    When I keep the vol- button pressed, phone boots to "NOKIA" logo, then restarts, and this repeats infinitely until I stop holding the button.

    Also I'm unable to turn the phone off. It restarts every time.

    Every thread everywhere I looked got it solved by this.. .but I can't get there.

    Other option was using the NOKIA or Windows recovery suite - but none of those recognizes my phone.

    If can help me with any advice, please let me know.

    Thank you!! :)
    07-22-2015 08:37 AM
  2. pankaj981's Avatar
    Have you tried using the Lumia Software Recovery's Phone not detected option?
    07-22-2015 09:51 AM
  3. alakazan's Avatar
    take out the sim card
    pankaj981 likes this.
    08-05-2015 09:58 AM
  4. Vikram Maila's Avatar
    Remove SD Card and try.. May help you sorry for late response
    pankaj981 likes this.
    08-07-2015 12:33 PM
  5. santhanu chandran's Avatar
    Don't try for a hard reset when the update is going on or got stuck
    Remove the sd card and do a soft reset
    08-24-2015 10:27 PM

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