11-22-2013 07:29 AM
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  1. razorguy's Avatar
    I pre-ordered my 1520 a couple of days ago but one thing I'm wondering is when do they actually ship the device? Will it ship on release day or do they ship early to arrive at my door on release day? This is the first time I haven't went through AT&T for a pre-order so I'm just curious. Given that it releases on a Friday it would suck to have to wait the weekend (non business days) and then a couple more business days to have it delivered..
    11-15-2013 11:00 AM
  2. teoami's Avatar
    Word on the street is (no official source) they are shipping in time so people get the phone on the 22nd. There is even word that if you pay extra for 2nd day or overnight shipping, you will get it early.
    11-15-2013 12:25 PM
  3. razorguy's Avatar
    I opted for overnight so that would be pretty amazeballs if it came early.
    Scienceguy Labs likes this.
    11-15-2013 01:44 PM
  4. peacock93's Avatar
    I was told that they will begin shipping them out on the 19th. This came from a Microsoft Store reps. I got the same answer via Chat and a phone call to them.

    Now we just have to wait and see.
    11-15-2013 02:09 PM
  5. Scienceguy Labs's Avatar
    @razorguy
    Just wanted to let you know that I laughed out loud when I read "amazeballs". I then found myself having to explain to my wife why I was laughing. I'm pretty sure that was the first time I've ever said the word "amazeballs" to my wife. lol :)

    On another note, I'm hoping to get my 1520 early as well.... paid for two day shipping.
    11-15-2013 08:31 PM
  6. razorguy's Avatar
    @razorguy
    Just wanted to let you know that I laughed out loud when I read "amazeballs". I then found myself having to explain to my wife why I was laughing. I'm pretty sure that was the first time I've ever said the word "amazeballs" to my wife. lol :)

    On another note, I'm hoping to get my 1520 early as well.... paid for two day shipping.
    Lol. Oddly enough my girlfriend is the one who started saying it around me and now I say it all the time. Hopefully your wife didn't think you were too crazy.
    Scienceguy Labs likes this.
    11-18-2013 12:29 AM
  7. leo74's Avatar
    Crazy as I am, I paid for one day shipping.... so that would mean that I possibly could hold this baby in my hands on the 20th... amazeballs would be an understatement for how cool that would be :)
    Coolaaron88 likes this.
    11-18-2013 03:55 PM
  8. jmerrey's Avatar
    As a member of the 1020 preorder fiasco crew, I'm praying for you guys :)
    Scienceguy Labs likes this.
    11-18-2013 06:25 PM
  9. leo74's Avatar
    I went through the 920 preorder ordeal... And ended up canceling the order and going to a store to get my phone after everyone and their grandmothers had it... I am just hopelessly optimistic and still believe that preorder CAN mean to get something first :)
    11-18-2013 07:15 PM
  10. g808's Avatar
    Pre ordered for store pickup, so we'll see how that goes. From what I heard the Surface 2 store pre-order pickup process didn't seem too bad. Here's hoping.
    11-18-2013 07:20 PM
  11. leo74's Avatar
    Just had a chat with MS store support. I was told that at this moment they have no idea when the phone will become available for them. no shipping dates, nada. I asked if they expect preorders to arrive at their customers at launch date and the answer was that they really don't know. At least they could confirm that my order went through and will stay in status "in progress" until it ships.whenever that might be.
    11-19-2013 07:08 PM
  12. quek9's Avatar
    Just had a chat with MS store support. I was told that at this moment they have no idea when the phone will become available for them. no shipping dates, nada. I asked if they expect preorders to arrive at their customers at launch date and the answer was that they really don't know. At least they could confirm that my order went through and will stay in status "in progress" until it ships.whenever that might be.
    My pre-order is showing backordered, wtf is microsoft doing? I am on hold with them now. :(
    11-19-2013 07:50 PM
  13. leo74's Avatar
    My pre-order is showing backordered, wtf is microsoft doing? I am on hold with them now. :(
    let us know what they tell you...
    11-19-2013 08:11 PM
  14. Scienceguy Labs's Avatar
    Well, this morning I chatted with a Microsoft rep about the status of my 1520. Also spoke via phone to another rep this afternoon. Both requested my order number, and informed me that the phone would be in my hands on the 22nd. I ordered a white 1520 on the 8th.
    11-20-2013 08:23 PM
  15. Yellowfddriver's Avatar
    I just placed an order from MS and they told me that it should be in my hands on Friday (the 22nd). This is better than ATT who told me after 2 phone calls that it would be backordered. I'm going to call MS tomorrow to double check.
    11-20-2013 08:37 PM
  16. Dave Blake's Avatar
    I don't have a tracking number yet. If they are going to get them to us by Friday they are cutting it close. I will not wait till Monday or some time next week to get my device. If I don't have it Friday I will send it back because I will be buying one Friday from a local store. I seam to have really bad luck with pre orders. I have only done it twice. I did it with the L920 I ordered a Yellow one from AT&T I waited a whole week after launch before I gave up canceled the order and bought a White one. I decided to change my luck this time and order a white one from Microsoft. I should have known better that to order anything for Microsoft on XBOX One launch week. I know I will eventually get a L1520 some how it just sucks dealing with this BS Microsoft is putting us through. They have known sense the 8th that I want one. Its not like they had no idea how many people would be ordering. To make pre orders wait till the last possible day to ship is BS. I paid next day shipping if it ships tomorrow there is still a chance but I am bot feeling to good about it right this minute. UPS does not deliver on Saturday if they ship Friday we get them Monday that is unacceptable.
    11-20-2013 09:04 PM
  17. michail71's Avatar
    I cancelled my Microsoft Store order to save $100 on the AT&T deal. But now AT&T is saying it will ship between the 25th and 27th. I want the phone but I'll wait a few days for saving $100.
    11-20-2013 09:21 PM
  18. Dave Blake's Avatar
    I just spent 2 hours on the phone with Microsoft Store CS all they can tell me is that they have no idea when my phone will ship. Its two late to cancel the order I will have to wait till I get it then I will have to return it. They have already billed my CC so I am stuck with an additional 6 bills on my card until I can get my money back from MSS. If I don't get a tracking number tomorrow or I don't have the phone on Friday I will be going to the AT&T store and getting it there. What a load of crap.
    11-20-2013 09:50 PM
  19. quek9's Avatar
    I. Was on hold for 3 freaking hours. I called the next morning only to talk to a Rep who didn't have a clue :(. I still don't know the status of my order and neither does Microsoft :(
    11-21-2013 05:43 AM
  20. michail71's Avatar
    I gave up after 1/2 hour on hold. I'm used to calling MS for enterprise class support, which is a completely different experience.

    MS needs to get their consumer retail act in order if they want to be in that kind of hardware :).
    11-21-2013 04:48 PM
  21. quek9's Avatar
    I gave up after 1/2 hour on hold. I'm used to calling MS for enterprise class support, which is a completely different experience.

    MS needs to get their consumer retail act in order if they want to be in that kind of hardware :).
    I had it on speaker phone but it still sux and it reflects very badly on MS.
    11-21-2013 05:07 PM
  22. Sniper1087's Avatar
    @razorguy
    Just wanted to let you know that I laughed out loud when I read "amazeballs". I then found myself having to explain to my wife why I was laughing. I'm pretty sure that was the first time I've ever said the word "amazeballs" to my wife. lol :)

    On another note, I'm hoping to get my 1520 early as well.... paid for two day shipping.
    I called ms today and the answer is that shipments arent going on today but tomorrow sadly, i was hoping for a better answer, might get one at att who knows we will see tomorrow, because i maybe getting the 2520, even though not 100 percent sure, since i want the keyboard andthat is not available at launch.
    11-21-2013 05:21 PM
  23. Dave Blake's Avatar
    My Microsoft order is canceled. If you are holding on to hope that your will get your device tomorrow you wont. Microsoft Store will ship these devices tomorrow on UPS so you will not get your phone until Monday. You only have till Midnight tonight to cancel your order. This from Microsoft Store help page.

    [INFO]Pre-orders

    You can pre-order some items that are not yet available for immediate delivery. Pre-Orders can be reviewed, updated, or cancelled at any time before pre-order items are released. Please Contact Us to review or cancel a pre-order, or to update the following:

    • The credit card associated with the pre-order (including changes to the credit card type, credit card number, billing address, and expiration date)
    • The item quantities
    • The shipping method for physical products

    Prices for pre-order items are covered by the Pre-order Price Guarantee, which describes what happens if prices change after you purchase a pre-order item. We will occasionally make a pre-order option available for a high demand item before the official price is known. We may provide an "estimated price" in this situation, but we do not guarantee that the estimated price will match the official price when announced. In such instances, you will be charged the official price rather than the estimated price for the item.
    A credit card is required for pre-order, but your card will not be charged until your order is shipped or the product is made available for download. Note that we can't charge your card and complete your order if your card expires between the date you pre-ordered the item and the date the item becomes available. Please ensure that your billing and contact information is current at all times.
    If you wish to return an item that was pre-ordered, the 30-day return period begins:

    • When downloadable products are delivered electronically to your account
    • When physical products are shipped

    [/INFO]

    As you can see once the device is released you can no longer cancel your order.

    I stopped at 2 local AT&T stores to check availability. They both had devices available. Ones store told me that all AT&T stores will have at least a few on hand tomorrow. The other store told me that they would only have Black and Red in stock for the launch. To get a White or Yellow you have to go through order fulfillment. They will have to ship it to you.

    The Microsoft Store screwed us this time. It wont happen to me again.

    Good luck everybody
    11-21-2013 08:15 PM
  24. omegafiler's Avatar
    Yeah, I cancelled earlier as well. Put my pre-order in at the local MS store. Hoping to pick it up tomorrow.

    All I can say is... never again.
    11-21-2013 08:19 PM
  25. omegafiler's Avatar
    Just got this e-mail from the MS Online store, although I did cancel a few hours ago. FYI.

    Thanks for ordering your Nokia Lumia 1520 Windows Phone from Microsoft online store.

    Because of overwhelming demand, your Nokia Lumia 1520 order is delayed in shipping. As soon as your shipping label is printed, we'll send you an email with the tracking information. You can also track your order on our site.

    To make it right, we would like to give you a one-time promo code good for $25 off your next purchase from Microsoft online store.* It's our way of letting you know how much we appreciate your business
    matthew550 likes this.
    11-21-2013 09:42 PM
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