12-12-2013 12:44 PM
94 1234
tools
  1. quek9's Avatar
    Chatting with MS now. Now they are saying it goes out on 11/22
    Then what is the point of pre-ordering if you will get it after it is available in the store?
    leo74 likes this.
    11-21-2013 12:05 PM
  2. brandon_powell's Avatar
    Then what is the point of pre-ordering if you will get it after it is available in the store?
    second higher level rep I was transferred to gave me new information see my update post above.
    quek9 likes this.
    11-21-2013 12:16 PM
  3. quek9's Avatar
    second higher level rep I was transferred to gave me new information see my update post above.
    I hope so and thank you for your report. I am about to contact the rep I was working with. Is your rep from "SUTHERLANDGLOBAL" that is the domain of the email address of the rep I am dealing with.
    11-21-2013 12:33 PM
  4. Vistaus's Avatar
    That is shockingly absurd. When I pre-ordered my Surface 2, I got it on Oct 21, exactly one day before the official release. Would be nice if AT&T did the same for the 1520...
    11-21-2013 01:25 PM
  5. cwinger's Avatar
    I pre ordered on the 8th the moment it went live through MS. They charged my account last Saturday. Somehow today the money went back in and no shipping has been done. So, baring another Lumia 920 disaster where I did not get the phone until a week after launch, I just called into cancel. Took 90 minutes of hold time to get someone and she stated my card still may get charged.

    As someone whom has spent $7,000.00 on MS hardware including every Surface PRO, RT, Nokia Highend Phone, XBox and even several HTC Windows phones, I am as bitter as it gets. Just continuous bad customer service. SO MUCH that it is questioning why I have been so dedicated to Windows Phone and Windows 8. I work in a high up position at a competitor and have always defended MS in every way. I am just furious right now. Maybe I should sell my 1020, my surface pro 2 and not pick up the 1520. Maybe its back to Google for me and ill save a boat load of money. I have a Note 3 here that came on time and didnt give me this stress!
    11-21-2013 01:46 PM
  6. quek9's Avatar
    I pre ordered on the 8th the moment it went live through MS. They charged my account last Saturday. Somehow today the money went back in and no shipping has been done. So, baring another Lumia 920 disaster where I did not get the phone until a week after launch, I just called into cancel. Took 90 minutes of hold time to get someone and she stated my card still may get charged.

    As someone whom has spent $7,000.00 on MS hardware including every Surface PRO, RT, Nokia Highend Phone, XBox and even several HTC Windows phones, I am as bitter as it gets. Just continuous bad customer service. SO MUCH that it is questioning why I have been so dedicated to Windows Phone and Windows 8. I work in a high up position at a competitor and have always defended MS in every way. I am just furious right now. Maybe I should sell my 1020, my surface pro 2 and not pick up the 1520. Maybe its back to Google for me and ill save a boat load of money. I have a Note 3 here that came on time and didnt give me this stress!
    I feel you on this. I feel like I have Stockholm syndrome, Microsoft keeps kicking me and I keep buying their stuff while defending them to any who would listen. However, this time I am leaving and when I do, I am gone for good! If they want to build loyalty they have to do better than this! I emailed my rep an hr ago and she haven't responded yet and my order status hasn't changed.
    cwinger likes this.
    11-21-2013 02:08 PM
  7. jmerrey's Avatar
    The difference between preordering the surface or Xbox is that MS doesn't handle the phone sales, its a 3rd party company. I'm honestly not sure why we continue to preorder phones from MS. They are ALWAYS delivered days after the official release date, and they are ALWAYS available in the MS physical store, or at an AT&T. We aren't talking about the iPhone after all...
    11-21-2013 02:24 PM
  8. quek9's Avatar
    The difference between preordering the surface or Xbox is that MS doesn't handle the phone sales, its a 3rd party company. I'm honestly not sure why we continue to preorder phones from MS. They are ALWAYS delivered days after the official release date, and they are ALWAYS available in the MS physical store, or at an AT&T. We aren't talking about the iPhone after all...
    This was my first and last time pre-ordering anything from Microsoft. Fool me once....
    leo74 likes this.
    11-21-2013 03:04 PM
  9. OliverK's Avatar
    The store now says "ships when available" for the 1520.

    That could either mean immediately or mean they don't have any and it will ship when they do. How unhelpful.
    cwinger and leo74 like this.
    11-21-2013 03:29 PM
  10. quek9's Avatar
    The store now says "ships when available" for the 1520.

    That could either mean immediately or mean they don't have any and it will ship when they do. How unhelpful.
    I am going to need a shrink after this, lol.
    11-21-2013 04:09 PM
  11. leo74's Avatar
    I just completely got lied to by a MS store chat agent....

    I was told that they charged my account, but it has not settled yet, because their servers are backed up.
    I was told that I only didn't get a tracking number because the system is backed up...
    I was told that I will have the phone tomorrow.

    Well, my bank shows no charge at all.
    I called UPS to check if they received anything with my name on it and they told me they haven't received an major amounts of phone shipments from Microsoft today, but that I am not the only one asking about it.

    I was also told that a cancellation can take up to 72 hours to become effective, so ATT would not be able to upgrade my line in the store, because there might already be an upgrade registered on the line I was using...
    Maybe I should just look at a Galaxy Note?

    I printed the whole chat exchange, because I will not just take this....
    11-21-2013 04:43 PM
  12. DoubleDrive's Avatar
    I'm getting the same runaround....

    Microsoft Store Order says "In Process"
    ATT knows nothing about my order
    My credit card does not have a hold, charge or even a blip from the MS Store

    Online Chat dude says "the phone is in the warehouse and waiting for UPS to pickup"
    I say, "Great! What's the tracking number?"
    Online Chat dude says "We don't have one yet"
    I say, "Wait, if it is waiting to be picked up, wouldn't you have charged my card?"
    Online Chat dude says "It was charged on the 8th"
    I say "Bull****" There are charges before and after the 8th on my card, nothing from MS and it would be there by now, especially if it it on the way to me"
    Online Chat dude says "Let me look again..."
    Online Chat dude signs off....

    I call in to the MS Store
    Wait on hold for 32 minutes
    Get Phone Queue dude... He says "Oh, it won't ship until the 22nd"
    I say "Bull****... website said it would arrive on the 22nd"
    I ask if my card has been charged?
    Phone Queue dude says "No... it won't be until it ships"
    I say "Someone is lying to me and as an employee and shareholder, this really pisses me off"
    I canceled my order, printed out the original order and I'm going to raise Stone Cold Steve Austin on crack like hell tomorrow at the store.

    As a support division employee, this makes me very sad... :(
    leo74 likes this.
    11-21-2013 06:09 PM
  13. quek9's Avatar
    I just completely got lied to by a MS store chat agent....

    I was told that they charged my account, but it has not settled yet, because their servers are backed up.
    I was told that I only didn't get a tracking number because the system is backed up...
    I was told that I will have the phone tomorrow.

    Well, my bank shows no charge at all.
    I called UPS to check if they received anything with my name on it and they told me they haven't received an major amounts of phone shipments from Microsoft today, but that I am not the only one asking about it.

    I was also told that a cancellation can take up to 72 hours to become effective, so ATT would not be able to upgrade my line in the store, because there might already be an upgrade registered on the line I was using...
    Maybe I should just look at a Galaxy Note?

    I printed the whole chat exchange, because I will not just take this....
    This is a classic example of a good deal going wrong.
    leo74 and reuben9000 like this.
    11-21-2013 06:21 PM
  14. matthew550's Avatar
    Just spent 55 min on hold only to have the guy tell me the same thing as the website is showing and also to tell me the tracking info will come later. MyUPS shows nothing on its way to my house and the charge is still in a pending status on my credit card (Chase Bank says my card is fine). Needless to say, I've cancelled my order and will take my chances at an AT&T store tomorrow. This is the second time I've tried to preorder a phone (first was a Lumia 920 through AT&T) and both times have failed. I think I've learned my lesson now.... :-/
    Last edited by matthew550; 11-21-2013 at 07:03 PM. Reason: Added additional info
    leo74 likes this.
    11-21-2013 06:51 PM
  15. Dave Blake's Avatar
    My Microsoft order is canceled. If you are holding on to hope that your will get your device tomorrow you wont. Microsoft Store will ship these devices tomorrow on UPS so you will not get your phone until Monday. You only have till Midnight tonight to cancel your order. This from Microsoft Store help page.

    [INFO]Pre-orders

    You can pre-order some items that are not yet available for immediate delivery. Pre-Orders can be reviewed, updated, or cancelled at any time before pre-order items are released. Please Contact Us to review or cancel a pre-order, or to update the following:

    • The credit card associated with the pre-order (including changes to the credit card type, credit card number, billing address, and expiration date)
    • The item quantities
    • The shipping method for physical products

    Prices for pre-order items are covered by the Pre-order Price Guarantee, which describes what happens if prices change after you purchase a pre-order item. We will occasionally make a pre-order option available for a high demand item before the official price is known. We may provide an "estimated price" in this situation, but we do not guarantee that the estimated price will match the official price when announced. In such instances, you will be charged the official price rather than the estimated price for the item.
    A credit card is required for pre-order, but your card will not be charged until your order is shipped or the product is made available for download. Note that we can't charge your card and complete your order if your card expires between the date you pre-ordered the item and the date the item becomes available. Please ensure that your billing and contact information is current at all times.
    If you wish to return an item that was pre-ordered, the 30-day return period begins:

    • When downloadable products are delivered electronically to your account
    • When physical products are shipped

    [/INFO]

    As you can see once the device is released you can no longer cancel your order.

    I stopped at 2 local AT&T stores to check availability. They both had devices available. Ones store told me that all AT&T stores will have at least a few on hand tomorrow. The other store told me that they would only have Black and Red in stock for the launch. To get a White or Yellow you have to go through order fulfillment. They will have to ship it to you.

    The Microsoft Store screwed us this time. It wont happen to me again.

    Good luck everybody
    11-21-2013 07:05 PM
  16. JaiMento's Avatar
    So, just got an email from MS. They said due to overwhelming demand, I won't be receiving my L1520 till later and that to make it right, they gave are giving me a coupon code for $25 off of my next MS Store purchase (will there even be a next purchase after this fiasco???). Funny thing is, I ordered my L1520 on 11/8, the first day they had it up for pre-orders. So, who exactly is getting their orders fulfilled to create such an overwhelming demand that they can't fill a first day pre-order? Or did they really not get enough stock to fulfill even first day pre-orders? This is kind of ridiculous.

    Edit: Exact words from email:

    Thanks for ordering your Nokia Lumia 1520 Windows Phone from Microsoft online store.

    Because of overwhelming demand, your Nokia Lumia 1520 order is delayed in shipping. As soon as your shipping label is printed, we'll send you an email with the tracking information. You can also track your order on our site.

    To make it right, we would like to give you a one-time promo code good for $25 off your next purchase from Microsoft online store.* It's our way of letting you know how much we appreciate your business.
    Scienceguy Labs likes this.
    11-21-2013 08:45 PM
  17. crav4speed's Avatar
    LOL... I just got an email from the MS store. The shipping for my 1520 has been delayed and they gave me a free $25 promo code to use at the MS store. I've been reading all these threads and posts and patiently waiting to hear from MS about all this nonsense. I guess I finally have. When I preordered my surface last year, everything went so smoothly and I even got it a day earlier. Oh well, I guess a few more days wouldn't really hurt.
    Scienceguy Labs likes this.
    11-21-2013 08:45 PM
  18. Shockwave78's Avatar
    Lol what a joke...same email here. How can a phone that had no demand at all be delayed...
    11-21-2013 08:48 PM
  19. brandon_powell's Avatar
    Just got the same email. I also ordered 11/8 day one at 10am CST so I'm not sure anyone who ordered from MS is getting their phone tomorrow.
    11-21-2013 08:55 PM
  20. leo74's Avatar
    Yep, same email here.... Ordered on 11/8 as soon as preorders went up... There must have been many people before me.... That is complete BS. Here is what I think: they focused everything on the Xbox and didn't give a flying crap about this phone... If this is how they support the platform, I might as well look somewhere else... And with the email and the chat log I have, MS just confirmed to me that their chat support told me a huge load of crap... Great job!
    11-21-2013 08:55 PM
  21. captblaze's Avatar
    Lol what a joke...same email here. How can a phone that had no demand at all be delayed...
    Simple answer... XBOXONE

    M$ is willing to annoy a few thousand smartphone addicts so that the multiple thousand XBOXONE purchasers don't miss out. It may seem ridiculous to some, but makes for smart business sense to make sure XBOXONE doesn't fail
    11-21-2013 09:03 PM
  22. Shockwave78's Avatar
    Probably going to call and cancel tommorow. If they don't let me I will just call discover and they will reverse if.

    They even say on the website that your card will not be charged until the device is shipped right? Mine was charged on Monday. ... I don't care even if that's not on the website, I will be in airports for about 6hrs tomorrow, I have plenty of time to kill and try to cancel.
    11-21-2013 09:08 PM
  23. Scienceguy Labs's Avatar
    Got the same email. Pretty upsetting.
    What's worse is the fact that over the past three days, I spoke with 3 different reps on the phone and 1 rep in chat and was told the exact same thing by them all: "You'll have your device in your hands by Friday evening."
    Really bad display by Microsoft on this one.
    11-21-2013 09:09 PM
  24. leo74's Avatar
    Simple answer... XBOXONE

    M$ is willing to annoy a few thousand smartphone addicts so that the multiple thousand XBOXONE purchasers don't miss out. It may seem ridiculous to some, but makes for smart business sense to make sure XBOXONE doesn't fail
    yep... Makes sense... Just not for me... Either you stand behind a platform or you don't. That's it. Nothing more and nothing less... I like WP, but I mostly like the big screen and the L1520 is not the only phone with a large screen. Crippled phones, delayed updates, preorders not being shipped. I've had it with this stuff. I will be traveling all next week and have to now do it with a phone where the camera doesn't work... I'm pissed...
    11-21-2013 09:11 PM
  25. Scienceguy Labs's Avatar
    yep... Makes sense... Just not for me... Either you stand behind a platform or you don't. That's it. Nothing more and nothing less... I like WP, but I mostly like the big screen and the L1520 is not the only phone with a large screen. Crippled phones, delayed updates, preorders not being shipped. I've had it with this stuff. I will be traveling all next week and have to now do it with a phone where the camera doesn't work... I'm pissed...
    Really think Microsoft should read your signature quote, leo74. Definitely not a display of excellence on Microsoft's part tonight.
    leo74 likes this.
    11-21-2013 09:18 PM
94 1234

Similar Threads

  1. Unable to retrieve Amber Update
    By Kubiubo in forum Nokia Lumia 820
    Replies: 4
    Last Post: 12-30-2013, 03:19 PM
  2. Pre-Order from Physical Microsoft Store? Go Pay NOW!
    By mattgrif in forum The Xbox Lounge
    Replies: 1
    Last Post: 12-23-2013, 12:17 PM
  3. ATT shipping
    By Khalid Brown1 in forum Nokia Lumia 1520
    Replies: 80
    Last Post: 11-23-2013, 01:19 PM
  4. Replies: 11
    Last Post: 11-20-2013, 04:39 AM
  5. Update 3 on Three UK
    By Omnislash9998 in forum HTC 8X
    Replies: 2
    Last Post: 11-19-2013, 08:40 AM
LINK TO POST COPIED TO CLIPBOARD