Shockwave78
New member
Pretty crappy of them if we don't receive our phones the 22nd. My card was charged on Monday for it and I full expected to have a tracking number by Wednesday night. Still nothing...
Pretty crappy of them if we don't receive our phones the 22nd. My card was charged on Monday for it and I full expected to have a tracking number by Wednesday night. Still nothing...
Has anyone seen movement on there MS order today?
Chatting with MS now. Now they are saying it goes out on 11/22
Then what is the point of pre-ordering if you will get it after it is available in the store?
second higher level rep I was transferred to gave me new information see my update post above.
I pre ordered on the 8th the moment it went live through MS. They charged my account last Saturday. Somehow today the money went back in and no shipping has been done. So, baring another Lumia 920 disaster where I did not get the phone until a week after launch, I just called into cancel. Took 90 minutes of hold time to get someone and she stated my card still may get charged.
As someone whom has spent $7,000.00 on MS hardware including every Surface PRO, RT, Nokia Highend Phone, XBox and even several HTC Windows phones, I am as bitter as it gets. Just continuous bad customer service. SO MUCH that it is questioning why I have been so dedicated to Windows Phone and Windows 8. I work in a high up position at a competitor and have always defended MS in every way. I am just furious right now. Maybe I should sell my 1020, my surface pro 2 and not pick up the 1520. Maybe its back to Google for me and ill save a boat load of money. I have a Note 3 here that came on time and didnt give me this stress!
The difference between preordering the surface or Xbox is that MS doesn't handle the phone sales, its a 3rd party company. I'm honestly not sure why we continue to preorder phones from MS. They are ALWAYS delivered days after the official release date, and they are ALWAYS available in the MS physical store, or at an AT&T. We aren't talking about the iPhone after all...
I am going to need a shrink after this, lol.The store now says "ships when available" for the 1520.
That could either mean immediately or mean they don't have any and it will ship when they do. How unhelpful.
This is a classic example of a good deal going wrong.I just completely got lied to by a MS store chat agent....
I was told that they charged my account, but it has not settled yet, because their servers are backed up.
I was told that I only didn't get a tracking number because the system is backed up...
I was told that I will have the phone tomorrow.
Well, my bank shows no charge at all.
I called UPS to check if they received anything with my name on it and they told me they haven't received an major amounts of phone shipments from Microsoft today, but that I am not the only one asking about it.
I was also told that a cancellation can take up to 72 hours to become effective, so ATT would not be able to upgrade my line in the store, because there might already be an upgrade registered on the line I was using...
Maybe I should just look at a Galaxy Note?
I printed the whole chat exchange, because I will not just take this....