12-12-2013 12:44 PM
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  1. nkaufmann's Avatar
    Hope this helps. Mildly upset about this.

    nokia-ship-2.pngnokia-ship.png
    OliverK likes this.
    11-19-2013 06:50 PM
  2. leo74's Avatar
    says it all...
    Scienceguy Labs likes this.
    11-19-2013 07:10 PM
  3. nkaufmann's Avatar
    Agreed..... This is just bad treatment towards loyal customers.
    11-19-2013 07:29 PM
  4. omegafiler's Avatar
    Looks like AT&T managed to ship their orders on-time. Unfortunately the AT&T website requires a plan to order on-line. I'll probably just cancel and take my chances in a store if I don't see any movement by tomorrow.
    11-19-2013 07:35 PM
  5. Bodrik's Avatar
    That is why I never do pre-orders anymore unless its for bonuses. It is always a matter of shipping date to the company. Pre-order doesn't always mean "dock (receiving) date to you". If its shipping date vs. release date, I rather just go to the store.
    11-19-2013 07:36 PM
  6. nkaufmann's Avatar
    I just like all the free stuff from pre ordering so I am on the wall.
    11-19-2013 07:36 PM
  7. leo74's Avatar
    Well the MS store ships the AT&T variant with the AT&T box. Wouldn't surprise me if the guys at AT&T would just give themselves priority and hope that many people will jump ship from the MS order, so AT&T cam get more people on their crappy locker cloud thing... I have no idea where the MS store gets the phones from... I think I will stick with the MS order... Yes it sucks badly to have to wait, but dealing with AT&T sucks equally bad...
    brandon_powell likes this.
    11-19-2013 07:45 PM
  8. quek9's Avatar
    Now that sux, who was it that said that their pre-order was shipping on the 19th? Sometimes it seems like M$ is trying to lose. :(
    11-20-2013 06:58 PM
  9. Scienceguy Labs's Avatar
    Conflicting reports....
    I spoke via chat this morning and later today by phone with two Microsoft reps. Both asked for my order number, and both informed me that I would have it by the 22nd. Fingers are officially crossed.
    11-20-2013 07:08 PM
  10. nkaufmann's Avatar
    Conflicting reports....
    I spoke via chat this morning and later today by phone with two Microsoft reps. Both asked for my order number, and both informed me that I would have it by the 22nd. Fingers are officially crossed.
    What shipping method? And does it say shipped yet?
    11-20-2013 08:35 PM
  11. Scienceguy Labs's Avatar
    What shipping method? And does it say shipped yet?
    Still nothing yet. However, my credit card account shows the payment is pending for processing on the 20th...tonight at midnight I'm guessing. That's the first I've seen on my account since I placed the order on the 8th. Both reps said I should be getting an email tonight or by early morning stating that the phone had shipped, regardless of what the order status on the Microsoft website said. We shall see, I guess.
    And I did two day shipping.
    11-20-2013 09:07 PM
  12. brandon_powell's Avatar
    Conflicting reports....
    I spoke via chat this morning and later today by phone with two Microsoft reps. Both asked for my order number, and both informed me that I would have it by the 22nd. Fingers are officially crossed.
    that is the same thing I was told.
    11-20-2013 09:23 PM
  13. brandon_powell's Avatar
    Still nothing yet. However, my credit card account shows the payment is pending for processing on the 20th...tonight at midnight I'm guessing. That's the first I've seen on my account since I placed the order on the 8th. Both reps said I should be getting an email tonight or by early morning stating that the phone had shipped, regardless of what the order status on the Microsoft website said. We shall see, I guess.
    And I did two day shipping.
    I have never, and still haven't had anything show on my card, yet I Have had 3 MS reps (one a manager) tell me order is fine and will be delivered on the 22nd. :-\
    11-20-2013 09:26 PM
  14. Scienceguy Labs's Avatar
    I have never, and still haven't had anything show on my card, yet I Have had 3 MS reps (one a manager) tell me order is fine and will be delivered on the 22nd. :-\
    Well, I hope their info is correct for all of us who preordered. I'm starting to realize that checking my Microsoft account every 1/2 hour or so is becoming a waste of my time. I feel like a junkie looking for a fix. lol As hard as it's going to be for me to do, I think I'm just going to await the email.
    11-20-2013 09:53 PM
  15. Lumia Jack's Avatar
    Does anyone know if Microsoft Store is using UPS shipping? I have a UPS account so I automatically get notified by UPS of any incoming packages to my address. Usually even before most stores send me tracking info. So if they are using UPS to ship the packages, I can stop checking my order status and go about my day until UPS notifies me about it.

    Placed my order on the 9th, still no shipping info here. I ordered with next-day shipping, so if it doesn't ship tomorrow afternoon it's not going to be here on release. Tomorrow morning I might visit my local brick and mortar Microsoft Stores, if they have any phones in stock and can match the online bundle deal I'm just going to cancel my online order and reserve one for pickup on Friday morning.
    11-20-2013 09:59 PM
  16. Dave Blake's Avatar
    Does anyone know if Microsoft Store is using UPS shipping? I have a UPS account so I automatically get notified by UPS of any incoming packages to my address. Usually even before most stores send me tracking info. So if they are using UPS to ship the packages, I can stop checking my order status and go about my day until UPS notifies me about it.

    Placed my order on the 9th, still no shipping info here. I ordered with next-day shipping, so if it doesn't ship tomorrow afternoon it's not going to be here on release. Tomorrow morning I might visit my local brick and mortar Microsoft Stores, if they have any phones in stock and can match the online bundle deal I'm just going to cancel my online order and reserve one for pickup on Friday morning.
    Yes UPS. I have purchased from them before it has always been UPS delivering the package.
    11-20-2013 10:23 PM
  17. Scienceguy Labs's Avatar
    Well, it's not looking good for a Friday delivery. Still saying "In Process" at the Microsoft website, and the payment on my credit card account still says "Pending". Also, still have not received an email from Microsoft stating that the phone has shipped. What's the point of preordering???
    11-21-2013 04:58 AM
  18. Dave Blake's Avatar
    The Microsoft Store is going to be busy shipping XBOX Ones today. What I am going to do is wait to this afternoon. If I don't have a tracking number by say around 5 central time I am going to cancel my order and hope for the best. I will be at my local AT&T when they open to see what they have to sell.
    11-21-2013 06:09 AM
  19. Scienceguy Labs's Avatar
    I will be doing the same thing.
    11-21-2013 06:36 AM
  20. quek9's Avatar
    good luck with canceling but they will tell you no. :(
    11-21-2013 06:48 AM
  21. Shockwave78's Avatar
    Pretty crappy of them if we don't receive our phones the 22nd. My card was charged on Monday for it and I full expected to have a tracking number by Wednesday night. Still nothing...
    11-21-2013 10:56 AM
  22. quek9's Avatar
    Pretty crappy of them if we don't receive our phones the 22nd. My card was charged on Monday for it and I full expected to have a tracking number by Wednesday night. Still nothing...
    Join the club :( The left and right hand aren't friends.
    11-21-2013 10:59 AM
  23. brandon_powell's Avatar
    Has anyone seen movement on there MS order today?
    11-21-2013 11:00 AM
  24. Dave Blake's Avatar
    Has anyone seen movement on there MS order today?

    Nothing moving on my order yet.
    11-21-2013 11:10 AM
  25. brandon_powell's Avatar
    Chatting with MS now. They are saying it goes out today that I should get tracking information before the day is over. Even had a rep say they will personally keep an eye on my order. They said the system isn't updating because XBOX One orders are overload it.
    Last edited by brandon_powell; 11-21-2013 at 12:10 PM.
    11-21-2013 11:25 AM
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