05-22-2014 04:25 PM
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  1. Kha Bui's Avatar
    here is how I got them to unlock my phone, I really didn't try any tricks, I just read the requirements and I qualify, I bought my phone outright so it is not under contract.
    https://www.att.com/deviceunlock/client/en_US/

    Here are the specifics.

    Customer-Specific Requirements
    • Postpaid Phones and Tablets with a Service Commitment: Account is in good standing (i.e., it has no past due amount or unpaid balance owed AT&T), and all contract obligations, including any Service Commitment, associated with the device to be unlocked have been fully satisfied. The Service Commitment associated with a given device may be satisfied in one of the following ways:◦ Fulfillment of the Service Commitment by expiration of any contractual term
    ◦ Upgrading to a new device under AT&T standard or early upgrade policies. Note: the customer must wait 14 days after the device upgrade has been completed to request an unlock of the previous device.
    ◦ Payment of any applicable Early Termination Fee



    Postpaid Phones and Tablets with no Service Commitment: Account has been active for at least sixty days and is in good standing (i.e., it has no past due amount or unpaid balance owed AT&T).


    Prepaid / GoPhones: Device has been active for at least 6 months.

    Most of the reps I spoke to tried to tell me that I have to have the device active for six months (text in blue) but it isn't true. that applies only to gophones/prepaid phones.
    What I tell them is that the account has been active for more than 60 days (blue text) and that the account is in good standing. Again it's the account that has to be active not the device. The reps don't understand the requirements properly and you might have to keep chatting till you find a rep that is able to understand the rule as it is written. Also I had to chat with someone from customer service and not international chat.
    I tried this one, but when I entered my IMEI, it appears "Currently, this device cannot be unlocked". May be I should return the phone
    11-27-2013 03:25 PM
  2. Jeffrey Santos's Avatar
    Also, if DTM feature and WCDM1700/2100 will be disabled in this model, does this mean that it will not work with HSDPA 1700/2100 too ? I'm still not sure about the band 7 as well, Microsoft Store is the only website that lists it.
    nokia website it has band 7 too
    11-27-2013 08:23 PM
  3. OliverK's Avatar
    I paid $300 to unlockitnow for 2 unlock codes but they just emailed me to tell me they can't get an unlock yet.

    I'm going to have to just be patient and hope that over the next month those codes are available.

    I'd pay someone here the same if they could get the unlocks!
    12-02-2013 02:17 PM
  4. palandri's Avatar
    I paid $300 to unlockitnow for 2 unlock codes but they just emailed me to tell me they can't get an unlock yet.

    I'm going to have to just be patient and hope that over the next month those codes are available.

    I'd pay someone here the same if they could get the unlocks!
    Are those the guys from Malta?
    12-02-2013 02:43 PM
  5. dexter228's Avatar
    I paid $300 to unlockitnow for 2 unlock codes but they just emailed me to tell me they can't get an unlock yet.

    I'm going to have to just be patient and hope that over the next month those codes are available.

    I'd pay someone here the same if they could get the unlocks!
    Hi OliverK,

    Have you tried this site? https://www.safeunlockcode.com/nokia/unlock-lumia-1520

    They only charge $12.99. May be worth a shot.
    12-02-2013 07:06 PM
  6. dexter228's Avatar
    Hi OliverK,

    Have you tried this site? https://www.safeunlockcode.com/nokia/unlock-lumia-1520

    They only charge $12.99. May be worth a shot.
    Scratch that suggestion. I emailed the site and they said they do not currently provide unlock codes for the 1520. What a bummer.
    12-02-2013 08:58 PM
  7. OliverK's Avatar
    I will keep trying various unlock sites and of course if anyone on here can get an unlock from AT&T I will pay them for their trouble.
    Kha Bui likes this.
    12-03-2013 02:54 PM
  8. guiperez's Avatar
    I will keep trying various unlock sites and of course if anyone on here can get an unlock from AT&T I will pay them for their trouble.
    Hello, my friends! Did u get any lucky unlocking your device?
    12-06-2013 07:34 AM
  9. MikeSo's Avatar
    I tried this one, but when I entered my IMEI, it appears "Currently, this device cannot be unlocked". May be I should return the phone
    Did you meet every criteria in that post? A fully paid 1520, not on any commitment, and you have had an AT&T account for at least 2 months?
    12-06-2013 01:21 PM
  10. BDBDBD's Avatar
    Did you meet every criteria in that post? A fully paid 1520, not on any commitment, and you have had an AT&T account for at least 2 months?
    It seems it doesn't matter if you buy a fully paid 1520 or not, there are no sure proof ways to unlock the phone from AT&T. Yes, it appears that legally AT&T according to their website should unlock the phone but everyone is coming across blocked out websites and reps who also say they cannot help. I'm sure you could go to to court and get some action taken but I think we all have bigger battles to fight. For now, it seems the best way is to keep checking 3rd party websites or wait until AT&T changes their policy.
    Kha Bui likes this.
    12-06-2013 02:51 PM
  11. guiperez's Avatar
    It seems it doesn't matter if you buy a fully paid 1520 or not, there are no sure proof ways to unlock the phone from AT&T. Yes, it appears that legally AT&T according to their website should unlock the phone but everyone is coming across blocked out websites and reps who also say they cannot help. I'm sure you could go to to court and get some action taken but I think we all have bigger battles to fight. For now, it seems the best way is to keep checking 3rd party websites or wait until AT&T changes their policy.

    Yep. I tried everything, and I paid the full price. At&T will only unlock if i have at least 3 months of a plan.
    12-07-2013 02:46 PM
  12. 5150 Joker's Avatar
    Does the AT&T version work on straight talk without being unlocked? Not that it concerns me anymore since I bought the RM-937 but it might be useful for those who don't want to use AT&T but can use ST instead.
    12-07-2013 03:30 PM
  13. Nokia1520's Avatar
    I got my Nokia 1520 unlocked today. The only difference from what I see in the Majority of posts here, is I didn't do it in the US and I didn't do it to move to T-Mobile. I bought it from the Microsoft store fully intent on using it on AT&T but I am overseas right now for the next 7 months or so. With that being said when I got my phone and saw it was locked and I was already over here, I realized I was in trouble. I called AT&T who referred me to Microsoft, who referred me to Nokia. After I humored them by doing all this (I knew that calling Microsoft or Nokia would lead me nowhere because AT&T had the REAL LOCK on this phone!) I went ahead and called AT&T back. It didn't upset me that they performed what I call the "Pass The Buck" maneuver on me (All 3 companies), as I knew after doing all that and having that information at hand I had ammo so I wouldn't get passed along again. Sure enough, I called and said, "I don't have AT&T service right now but I'd like to give you some information before we start and it might help the call be resolved in a more timely fashion I hope." So I told her that I tried to go to AT&T's unlock website (To eliminate this as a possible suggestion by her) and because I had no service with them, I was unable to get anything done there. I also mentioned the "Passing Of The Buck" and how I had already contact Microsoft and Nokia. After that whole spiel, She said "Ok, no problem, we will set you up with a case number and put in a request for unlock!" I was like GREAT! She asked if I had the receipt for the purchase and I said "Yes"! So she gave me an email address to send them to and to include the case number and IMEI number and a few details concerning the issue. The email address was deviceunlockreceipt@att.com and I sent it in. This was the 9th of December 2013. Well I checked back daily and nothing. I called back the 11th after I received and email from AT&T stating the case had been resolved, but it didn't include an unlock code. So I called in and the lady on the phone checked into it and BAM! She gave me the unlock code and I was up and running in minutes!!! I put all this detail in this thread in case someone outside of the common "I want to switch to TMobile" crowd happens to be doing a google search (Not that switching to TMobile is bad, I just didn't have that specific issue.) because I couldn't find help for my specific situation. I wish everyone good luck that is wanting to unlock this AWESOME PHONE!!! Oh and sorry for such a LONG First Post!!!
    12-11-2013 06:56 PM
  14. Ibsen Perdigao's Avatar
    Hi, Tried this AT&T unlock email several times and we got no answer.
    Cheers,
    Ibsen
    12-16-2013 10:40 AM
  15. Flavio76's Avatar
    in July I purchased a Lumia 1020 and got an unlock code within 10 minutes from ATT. Now, I purchased a Lumia 1520 and can't get one, even from the int'l help desk.
    There is something that we are not being told to do that should get us the unlock code or someone is not telling the truth!?
    I did that with my 1020 too, but now they are telling me to wait 5 businesses days....
    12-17-2013 07:37 PM
  16. Flavio76's Avatar
    you have to have att account, they made it very hard to get a phone unlocked. the whole system is down so you can't unlock through a third party.

    if find a way please tell
    You have to call then and open a case with then
    I talked with a manager on att yesterday, he opened a case and said that they would have to unlock the phone if I could provide proof I bought full price at Microsoft...
    Well wait and see....
    12-18-2013 07:47 AM
  17. xs2k's Avatar
    What's the latest on this? Been trying to get my 1520 unlocked with no luck.
    12-19-2013 02:34 AM
  18. xs2k's Avatar
    What's the latest on this? Been trying to get my 1520 unlocked with no luck.
    Called back twice today and finally the 2nd lady had a clue and opened a "case." I previously had AT&T, so she used my old account.

    For those trying to get the unlock code, keep trying. 90% of these reps need additional training.
    12-20-2013 03:17 AM
  19. nocial's Avatar
    lol
    Quite true.
    12-20-2013 03:26 AM
  20. Flavio76's Avatar
    There is a guy in eBay saying he can unlock the 1520... Did not tried or recommended, just saying...

    Edit.... He said to me that he is not doing our beloved phone
    Last edited by Flavio76; 12-20-2013 at 05:04 PM.
    12-20-2013 02:09 PM
  21. guiperez's Avatar
    There is a guy in eBay saying he can unlock the 1520... Did not tried or recommended, just saying...

    Edit.... He said to me that he is not doing our beloved phone
    Flavio, j tentei com esse cara do ebay, at add ele no skype, ma so cara fala que no liberaram ainda. Onde comprou o seu?
    12-22-2013 02:48 PM
  22. Ibsen Perdigao's Avatar
    Brazilian dudes, Did you have any luck?
    Mine i have bought in Microsoft store for the normal price.
    Have tried that email address form AT&T but they ignore them.
    Cheers,
    Ibsen
    12-23-2013 09:17 AM
  23. imLou's Avatar
    To na mesma, comprei duas unidades. A verso internacional t filezinho mas a da AT&T esta parada. Se algum tiver novidades por favor de um quote ou MP.
    12-23-2013 03:20 PM
  24. guiperez's Avatar
    To na mesma, comprei duas unidades. A verso internacional t filezinho mas a da AT&T esta parada. Se algum tiver novidades por favor de um quote ou MP.
    Consegui desbloquear o meu hoje pela AT&T e est rodando legal a Vivo e o 4G. =)
    12-23-2013 08:06 PM
  25. xs2k's Avatar
    Brazilian dudes, Did you have any luck?
    Mine i have bought in Microsoft store for the normal price.
    Have tried that email address form AT&T but they ignore them.
    Cheers,
    Ibsen
    Got my code today. Took 5 days. Filing the report with the BBB (suggested by another member) really is the fastest way. You can do it online, and they will contact you via email.
    12-23-2013 09:21 PM
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