12-19-2013 05:00 PM
46 12
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  1. JaiMento's Avatar
    I keep getting the error message that the IMEI has been used already, this goes for the 1520 and 920. oh wells i talked with online CSR and they said they had escalated and i should be getting a phone call soon.
    I don't believe the 920 is a qualifying device.

    I still haven't gotten notice of my $20 voucher in my email. How long should I be waiting? Their website says you'll receive it within 24 hours.
    I only had to wait a matter of minutes to receive my vouchers via email.
    12-05-2013 12:28 PM
  2. Phrozty's Avatar
    Mine fails when I try to register at the world-of-apps page and it says to contact nokia care, but I have no clue where to submit a ticket. Went around looking for a place and couldn't find it...

    Can you guys point me to a place?


    EDIT: nm.. I tried on IE and it worked fine..
    12-11-2013 10:59 AM
  3. Phrozty's Avatar
    Ok.. for my next problem... I tried redeeming the code both on Wallet and on commerce.microsoft.com and I'm getting a "code not valid in this market" error.. .anyone else get that?
    12-14-2013 12:17 PM
  4. Mark Reed2's Avatar
    Same issue in UK, its been used, sorry issue blah blah blah, wrote to Nokia...waiting to sort.
    12-14-2013 12:26 PM
  5. jbfoster61's Avatar
    I signed up and received an email saying I will get the credit within 24 hours. It has been more than 24 hours but nothing yet.

    Jim
    12-14-2013 01:31 PM
  6. Phrozty's Avatar
    Same issue in UK, its been used, sorry issue blah blah blah, wrote to Nokia...waiting to sort.
    Where did you write them? And mine isn't saying that it's already been used... just that it's not "valid in this market."
    12-14-2013 05:27 PM
  7. Mark Reed2's Avatar
    live online chat
    12-14-2013 05:38 PM
  8. 5150 Joker's Avatar
    Thanks just did it and it worked! For those with the international version, make sure to switch to the home country your phone is from:


    Enjoy your new Lumia

    Your app voucher is on its way:

    Your claim has been accepted. We hope you’re enjoying your new Nokia Lumia phone – your voucher will be sent by email within 2 days.

    Stay tuned for more fantastic offers, recommendations and news from Nokia. You can also find out about our exclusive competitions, the latest updates and more by visiting our Facebook page.

    Follow Nokia Hong Kong on Facebook
    Unfortunately the problem is you will need to hard reset your phone and switch to that market territory for the coupon code to work. :( Mine's already tied to the USA so the voucher isn't useful for me. Might just give it away or trade it with someone.
    12-14-2013 06:30 PM
  9. Morpheus Phreak's Avatar
    Mine's already tied to the USA so the voucher isn't useful for me. Might just give it away or trade it with someone.
    Wow, that's incredibly reasonable and generous of you. Most people would get pretty angry, but you're actually handling it in a really calm manner. Kudos to being a reasonable person in a crazy, mixed-up, insane world. :)
    5150 Joker likes this.
    12-15-2013 04:04 AM
  10. Mark Reed2's Avatar
    I have the international version and I use the UK Nokia page....still no joy, either sorry blah blah or the other message saying its not recognised.
    12-15-2013 06:52 AM
  11. JasonKruys's Avatar
    I have the international version and I use the UK Nokia page....still no joy, either sorry blah blah or the other message saying its not recognised.
    Me too. I tweeted Nokia care, and they said they would escalate it and get back to me. They did tell me that when they checked on 'their' internal system, my IMEI was showing as valid.
    12-15-2013 07:38 AM
  12. jbfoster61's Avatar
    Where does the credit show up? It's been several days and I have not received any emails.

    Jim
    12-15-2013 11:48 PM
  13. awesomeindeed's Avatar
    I still haven't received any emails either. It's been almost two weeks.
    12-16-2013 11:45 AM
  14. Phrozty's Avatar
    Nokia twitter stream just took care of me! Sent me a new code and this one worked! :)
    Guytronic likes this.
    12-16-2013 11:54 AM
  15. darth_furious's Avatar
    Got mine last week through email
    Sent from my RM-940_nam_att_200 using Board Express
    12-16-2013 08:20 PM
  16. Kris Simundson's Avatar
    Still waiting on my code. Though my camera grip went through online, so hope I see that soon
    12-16-2013 08:25 PM
  17. Westoncreg's Avatar
    I got snuffed on this since I preordered on the 14th of November, also did it for $200 on contract but was able to get the other hundred as credit to my bill, oh well maybe next time -.-
    12-16-2013 09:02 PM
  18. Guytronic's Avatar
    Nokia twitter stream just took care of me! Sent me a new code and this one worked! :)
    Hum...
    Didn't think of this
    I've been waiting almost a month for the voucher pin on my second Lumia phone.
    It's been a hard fought e-mail battle so far.
    Kind of determined to get it from them now.
    12-16-2013 11:21 PM
  19. viper_13's Avatar
    It took them almost 2 weeks (13-14 days) for the code to arrive. I had an online chat with them when it didn't arrive after day 7.
    12-19-2013 03:07 PM
  20. 05Paris's Avatar
    I played real stupid and confused after calling them. After keeping them on the phone for a long time she just told me to check my email and sure enough there was the code. Two can play this game
    Guytronic likes this.
    12-19-2013 04:24 PM
  21. 5150 Joker's Avatar
    I called Nokia support in hopes they can just give me a US voucher. Not holding out any hope for good customer service in that regard but we'll see.
    12-19-2013 05:00 PM
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