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  1. Psycorp's Avatar
    Right, I've been using my 1520 extensively today and since uninstalling Touch and Glance around midday I've not experienced any swipe/tap events or touch issues in general. Before I would have definitely seen multiple swipe/taps in this length of time and amount of use, so it would seem that one or both of these apps is the cause of the problem.

    I will give it a full 24 hours and then install the updated Touch app to test.
    04-30-2014 02:09 PM
  2. Psycorp's Avatar
    I just bought the Lumia 1520. Very good phone. But when I use the main camera it looks so grainy, like I'm having a VGA camera. Knowing that the Lumia 1520 have a 20 mega pixels camera. Is this normal? Or I have a defected phone??
    Sounds like you have a setting wrong somewhere or a faulty camera.
    04-30-2014 02:11 PM
  3. slysy's Avatar
    In the WPCentral main article on this Touch update, people are saying in the comments that is doesn't fix the issue. So it looks like it doesn't fix screen sensitivity for everyone.
    05-01-2014 03:38 AM
  4. Psycorp's Avatar
    It's now been 24 hours after uninstalling Glance and Touch and I've had no phantom taps or other touch issues in that time, so for me removing both apps has solved the problem.

    I'll not bother reinstalling Touch to see what effect that has if others are saying it hasn't solved it.
    05-01-2014 05:47 AM
  5. thefanfx's Avatar
    that's very interesting test m8

    if uninstalling Glance and Touch fix the swipe/tap touch issue it will be great

    i'll uninstall them too later today

    feedback coming soon
    Formula84 likes this.
    05-01-2014 06:04 AM
  6. hasasimo's Avatar
    Just got my Lumia 1520 RM-938 yesterday and it has the swipe/tap problem, though it's occasional. I really like the glance feature and don't want to uninstall it to fix this bug :(. #FirstWorldProblems
    05-01-2014 03:28 PM
  7. unease's Avatar
    It's now been 24 hours after uninstalling Glance and Touch and I've had no phantom taps or other touch issues in that time, so for me removing both apps has solved the problem.

    I'll not bother reinstalling Touch to see what effect that has if others are saying it hasn't solved it.
    I am into this now. Looks much positive already. Will report back in next 24-48 hours... 👍
    05-01-2014 11:44 PM
  8. Psycorp's Avatar
    Interesting (well I thought so) update to this. I was using the Ebay app this morning and had numerous phantom taps while navigating within the app, however when using the rest of the OS it behaved properly, as it has done since I uninstalled Glance and Touch.

    Perhaps there is more to the touch issue than I thought?!?
    05-02-2014 02:15 AM
  9. slysy's Avatar
    Just got my Lumia 1520 RM-938 yesterday and it has the swipe/tap problem, though it's occasional. I really like the glance feature and don't want to uninstall it to fix this bug :(. #FirstWorldProblems
    Thanks Hasasimo. Would you recommend the phone based on your experience so far, even with this issue?
    05-02-2014 02:47 AM
  10. hasasimo's Avatar
    Interesting (well I thought so) update to this. I was using the Ebay app this morning and had numerous phantom taps while navigating within the app, however when using the rest of the OS it behaved properly, as it has done since I uninstalled Glance and Touch.

    Perhaps there is more to the touch issue than I thought?!?
    Was just stopping by to ask how this is going. Sucks to hear that this wasn't a complete solution after all. Glad it's at least improved for you though.

    Interestingly, I read in the comments section of a Sony Xperia Z2 article that after the Android KitKat update the LG G2 is having a similar tap/swipe screen sensitivity issue.

    I hate to say it because I do otherwise like the phone, but this issue has me considering other options.
    05-02-2014 02:52 AM
  11. hasasimo's Avatar
    Thanks Hasasimo. Would you recommend the phone based on your experience so far, even with this issue?
    I would so far, but it's only been 2 days. Everyone's tolerance with the issue will vary, but I think I need a solid week or 2 first before giving you a more definitive answer.
    05-02-2014 02:54 AM
  12. thefanfx's Avatar
    Thanks Hasasimo. Would you recommend the phone based on your experience so far, even with this issue?
    In case you put it under heavy usage it will overheat on regular base , and yeah you have to live with the swipe sh*t problem. There is nothing in the app world such hardware configuration can't handle , and it's really nice piece of hardware (in and outside) ....and it's long waiting come back even in a little bit over-sized shape .... so if you really want to have it you can live with the defects ....
    05-02-2014 03:22 AM
  13. Will6371's Avatar
    In case you put it under heavy usage it will overheat on regular base , and yeah you have to live with the swipe sh*t problem. There is nothing in the app world such hardware configuration can't handle , and it's really nice piece of hardware (in and outside) ....and it's long waiting come back even in a little bit over-sized shape .... so if you really want to have it you can live with the defects ....
    8 posts and all complaining about the 1520, surely you're not biased are you.

    You might want to get some of your facts straight.
    05-02-2014 08:11 AM
  14. hasasimo's Avatar
    Interesting (well I thought so) update to this. I was using the Ebay app this morning and had numerous phantom taps while navigating within the app, however when using the rest of the OS it behaved properly, as it has done since I uninstalled Glance and Touch.

    Perhaps there is more to the touch issue than I thought?!?
    Was just stopping by to ask how this is going. Sucks to hear that this wasn't a complete solution after all. Glad it's at least improved for you though.

    Interestingly, I read in the comments section of a Sony Xperia Z2 article that after the Android KitKat update the LG G2 is having a similar tap/swipe screen sensitivity issue.

    I hate to say it because I do otherwise like the phone, but this issue has me considering other options.
    Any update with this? How are the phantom touches going? I'm disappointed that this wasn't a permanent solution after all.
    05-03-2014 11:39 AM
  15. Psycorp's Avatar
    Any update with this? How are the phantom touches going? I'm disappointed that this wasn't a permanent solution after all.
    My phone is still behaving as per my last post, Glance and Touch not installed. Navigating around the OS itself I'm not experiencing any phantom taps. When navigating within an app however I occasionally get phantom taps.

    I'm of the opinion that the particular combination of hardware in the 1520 is activating a bug in the OS. This would explain why Nokia have so far not been able to fix the problem. As far as my experience recently goes it would also explain why I'm not getting phantom taps in the OS but I am getting them in apps. The apps would use API calls to handle touch input, whereas the OS would use the native services directly.

    At the moment I'm fairly satisfied with how the phone is working. I think the hardware is fabulous, the best phone I've ever used, however I think Nokia's silence towards their customers, both actual and potential, in regard to this long running issue is ill advised and bordering on downright stupid.
    hasasimo likes this.
    05-03-2014 03:25 PM
  16. hasasimo's Avatar
    That is my theory as well. Touch isn't always perfect on the 2520 either (though no phantom taps). I wonder if the hardware half of this problem has anything to do with the Snapdragon 800 processor.

    I love everything about this device (though I think a 5.5 inch display would have been ideal), but this issue is quite frustrating when it happens. I'm under the impression that there won't be a fix. The folks at Nokia would have figured it out by now. It's shameful that they haven't been forward with us about it though.
    05-03-2014 04:06 PM
  17. stur_2000's Avatar
    I wonder if the hardware half of this problem has anything to do with the Snapdragon 800 processor.
    I have been wondering that myself since my friend's Note 3 also has rare occasional swipe/tap issues. I wonder even more now when you say that 2520 and LG G2 have problems as well.
    05-04-2014 03:29 AM
  18. hasasimo's Avatar
    I have been wondering that myself since my friend's Note 3 also has rare occasional swipe/tap issues. I wonder even more now when you say that 2520 and LG G2 have problems as well.
    That would really suck because we can't just get our processors replaced :(. I'm torn, I really love this phone but I can't help but wonder if my next scroll or swipe will be registered as a tap every time I use it. I had no idea the Note 3 has this issue on occasion too. I may look into a phone with a Snapdragon 801.
    05-04-2014 03:56 AM
  19. hasasimo's Avatar
    Touch update seems to have solved the screen sensitivity issue, so far. Will use it for a day and update tomorrow.
    Have you experienced the issue at all since posting this? Just curious.
    05-04-2014 04:04 AM
  20. Will6371's Avatar
    I have been wondering that myself since my friend's Note 3 also has rare occasional swipe/tap issues. I wonder even more now when you say that 2520 and LG G2 have problems as well.
    I have spent the weekend with an Xperia Z2 with the touch/swipe problem as well. It wasn't bad or anything but worse than my 1520 is now after the update.
    05-04-2014 02:13 PM
  21. hasasimo's Avatar
    I have spent the weekend with an Xperia Z2 with the touch/swipe problem as well. It wasn't bad or anything but worse than my 1520 is now after the update.
    Really? That's quite surprising. Haven't heard of that issue from Z2 users yet, though not very many people own one yet. Can you elaborate? Did you experience it sifting through the OS or within certain apps?
    05-04-2014 02:25 PM
  22. soy_corriendo's Avatar
    Dies anyone's 1520 heat up in the back by the camera? I have not been able to use it for a whole day without charging it.
    05-04-2014 02:26 PM
  23. hasasimo's Avatar
    Dies anyone's 1520 heat up in the back by the camera? I have not been able to use it for a whole day without charging it.
    It really sounds like a hardware issue with your 1520, judging by how long you've had this issue (read your other posts). I'd really think about getting it exchanged before it's too late. I get 2 days of battery life out of mine with several apps running in the background.
    05-04-2014 02:29 PM
  24. soy_corriendo's Avatar
    I already exchanged it. I'm on my 2nd 1520.
    05-04-2014 02:34 PM
  25. Will6371's Avatar
    Really? That's quite surprising. Haven't heard of that issue from Z2 users yet, though not very many people own one yet. Can you elaborate? Did you experience it sifting through the OS or within certain apps?
    Mainly when in websites like here and vw vortex. I also had it while looking on Zedge for wallpapers to use on my 1520, turns out Zedge has an app for windows so there was no need. I got a few while just moving around the screens. There was also the usual non touches that everyone gets with android but I didn't notice them when I was on android until I moved to windows, sure noticed them now though.
    05-04-2014 06:26 PM
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