12-01-2017 10:14 PM
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  1. ajwalker's Avatar
    I got a used one in great condition as well. At first, I thought that phantom touch issue was me, no, it's the phone. And mine is getting worse. It went from 10%, 25% to now what feels like 50% of the time for these touch issues. It's bugging me so much I'm seriously thinking of switching to the 640XL. I've yet to read any good work around to get it working correctly.
    07-08-2015 12:14 AM
  2. Kevin Harvell's Avatar
    I got a used one in great condition as well. At first, I thought that phantom touch issue was me, no, it's the phone. And mine is getting worse. It went from 10%, 25% to now what feels like 50% of the time for these touch issues. It's bugging me so much I'm seriously thinking of switching to the 640XL. I've yet to read any good work around to get it working correctly.


    Still my only complaint with the phone.
    07-12-2015 08:32 PM
  3. Jefe32's Avatar
    Agreed. I have had my phone since late December 2013. I pretty much holding out for that rumored phone that will have the Qualcomm 808 chip in it, which will probably be towards the end of this year.
    07-13-2015 04:14 AM
  4. Laco82's Avatar
    Hi, my lumia 1520 camera cause a problem when taking pictures or recording video in some probably light conditions. So very often is on the screen very tin line in the middle of the screen from the top to the bottom (when landscape) or from left edge to the right edge (when vertically). It's visible before capturing, but also on saved pictures. Is possible to send the phone for warranty repair if I have no proof of first purchase? Thanks.
    Please zoom the picture and the line will be clearly visible.
    wp_20150723_17_36_49_pro-1-.jpg
    Last edited by Laco82; 07-23-2015 at 12:45 PM.
    07-23-2015 11:46 AM
  5. Green Samot's Avatar
    My experience of sending phones off for warranty is that proof of purchase isn't needed, it just needs to be in warranty. Did this with a 925 I bought off ebay and my 1520. No questions were asked.
    07-24-2015 09:35 AM
  6. Laco82's Avatar
    Thanks, so they have fixed this for you? Do you know where I should to post my phone if manufacturer is apac malaysia? Where did You send yours?
    07-24-2015 12:09 PM
  7. Eabin Sai's Avatar
    Guys I'm having a prob my battery drains about 10% in a hour in my 1520 ...when i was in w8 for the last month I had better backup after going to 8.1 latest I experience it..is it a software prob or my battery...im worried pls help me guys...sometimes its normal sometimes it drains a bit..within 20 min from 100% it got now to 87%
    07-24-2015 03:01 PM
  8. Firipu's Avatar
    I have this weird problem with my 1520: When I take pictures, a bunch of lines show over my pictures. e.g.

    (cannot post links :( )
    i.imgur.com/sfRXLUw.jpg

    Is this a software problem (running fast ring w10 on it) ? Or hardware? It's not on every picture I take, but on most. I have not been able to figure out the exact reason (very bright picture, or fast moving object, or w/e)
    07-26-2015 01:42 AM
  9. Robert Jurczyk's Avatar
    it's software problem, when you use lumia camera beta, it will not any stripes on photos. I have the same issue but only on microsoft camera :)
    07-27-2015 02:13 AM
  10. 1rexington's Avatar
    I got a used one in great condition as well. At first, I thought that phantom touch issue was me, no, it's the phone. And mine is getting worse. It went from 10%, 25% to now what feels like 50% of the time for these touch issues. It's bugging me so much I'm seriously thinking of switching to the 640XL. I've yet to read any good work around to get it working correctly.
    I have been having those issues too. Drives me nuts. I really love the phone, but I voided my warranty with wp10 and att doesn't have another big screen wp. I can do an insurance claim, but Microsoft doesn't have any in stock. I am up the proverbial creek. I am probably switching to the iPhone 6+. I really don't want to though. 8.1 is such a smooth and beautiful os. Sigh
    missionsparta likes this.
    09-03-2015 11:08 PM
  11. T1Cybernetic's Avatar
    Has anyone had their sound drop out while in a call?

    The sound just goes totally dead for about 2-3 seconds and then comes back. Not really sure where to start troubleshooting...
    11-29-2015 05:00 PM
  12. toby182's Avatar
    I got a used one in great condition as well. At first, I thought that phantom touch issue was me, no, it's the phone. And mine is getting worse. It went from 10%, 25% to now what feels like 50% of the time for these touch issues. It's bugging me so much I'm seriously thinking of switching to the 640XL. I've yet to read any good work around to get it working correctly.

    It is a known hardware design defect for most users out there, including me. You have to either open up the parts and fix the contacts inside, or just arch your phone backwards by pressing against the middle back of your phone. That supposedly fixes the issue temporarily. If you don'tget any response after bending, lock and unlock the screen again.
    01-31-2016 07:49 PM
  13. toby182's Avatar
    Has anyone had their sound drop out while in a call?

    The sound just goes totally dead for about 2-3 seconds and then comes back. Not really sure where to start troubleshooting...
    Not sure if the same thing happened on your end, but my parents gripped the phone too tight (it's a hefty device with minimal grip and "great" button placement), their thumb squeezed on the volume cradle during calls.
    01-31-2016 07:56 PM
  14. T1Cybernetic's Avatar
    I totally forgot I posted my problem here ;) I actually found the solution to my problem!

    http://forums.windowscentral.com/nok...pping-out.html

    It was the auxiliary port (Headphone Socket) It was faulty. I replaced it myself and it's been working perfectly ever since.
    02-01-2016 12:55 AM
  15. Kartijno's Avatar
    I already broke 2 time my 1520 screen.... it is too fragile!!! It has 2 points very fragile!
    03-14-2016 04:39 AM
  16. Robert Jurczyk's Avatar
    U r my favorite "comic book hero". I use my on enduro and xc bike, always put in my bike shorts. Never broke😏
    03-15-2016 09:16 AM
  17. Arlan Henry's Avatar
    My screen experiences phantom touches where the screen jumps wildly as if being touched and swiped rapidly. Sometimes thus triggers Cortana. It seems as if the back button, windows home button, search button, and sometimes the middle screen lock/unlock button are being triggered simultaneously. This occurs frequently in my pocket. It also correlates with overheating and leads to rapid battery drain.

    To alleviate the problem I have to:

    1.) One hand grip the device applying pressure at the top of the device between the sim/memory slot and above the volume up button then type with one hand.

    2.) Lock, then unlick the screen.

    3.) Physically attempt to bend the handset about it's longitudinal axis (in am attempt to relieve the apparent pressure near the search button.

    Sometimes this phenomenon is induced while charging and the micro USB cable is wiggled slightly to the left or right (design flaw).
    Arvind Krishna likes this.
    05-24-2016 03:06 AM
  18. Arvind Krishna's Avatar
    I am experiencing the same problem on my device and i am also doing exactly the same steps
    07-06-2016 01:13 AM
  19. Allan Breum's Avatar
    Has anyone found a permanent solution the Phantom Touch yet.?
    12-09-2016 07:49 AM
  20. Allan Breum's Avatar
    Has anyone had their sound drop out while in a call?

    The sound just goes totally dead for about 2-3 seconds and then comes back. Not really sure where to start troubleshooting...
    Occasionally, it could be related to the Phantom Touch issue, mine seems to do it around the time i need to realign the sensors...
    12-09-2016 07:51 AM
  21. badelhas's Avatar
    Has anyone found a permanent solution the Phantom Touch yet.?
    Phantom Touch is a nice name for a dirty/horror movie :)

    Cheers
    03-30-2017 06:45 AM
  22. SUCKITUPBUTTERCUP's Avatar
    Have a 1520 and after the last few updates..phantom touches has disappeared. Works flawlessly for the last year.
    12-01-2017 10:14 PM
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