02-05-2014 04:50 PM
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  1. madusmacus's Avatar
    Out tomorrow? Is it official or just speculation? I don't think anything is coming. Not tomorrow, not anytime soon :(
    He was just joking out of frustration :)
    01-31-2014 05:42 AM
  2. Mark Reed2's Avatar
    He was just joking out of frustration :)
    Yes a joke, knew all to well Nokia would let us down, no coms off them, left in the dark.
    Last edited by Mark Reed2; 01-31-2014 at 08:46 AM.
    01-31-2014 08:13 AM
  3. MarcinKe's Avatar
    Yes a joke, knew all to well Nokia would let us down, no coms off them, left in the dark.
    They completely ignored us. As I previously said, I understand that there are problems, but I will never understand their ignorance and lack of support.

    Looks like 1520 is going to be my last Nokia :(
    01-31-2014 09:44 AM
  4. Mark Reed2's Avatar
    Yeah, said it before but unless this update lands very soon and it sorts the screen and improves low light videos, this will be my last (and 1st) windows phone.

    I know people say updates will come, and the issues will be fixed, but what use is that when it takes them months and months, some people dont even keep the phone long enough to see the updates happen.
    01-31-2014 10:23 AM
  5. madusmacus's Avatar
    Yeah, said it before but unless this update lands very soon and it sorts the screen and improves low light videos, this will be my last (and 1st) windows phone.

    I know people say updates will come, and the issues will be fixed, but what use is that when it takes them months and months, some people dont even keep the phone long enough to see the updates happen.
    Totally agree when my refund comes I don't think I will reinvest unless I see some input from nokia - treating us a bit better
    01-31-2014 11:02 AM
  6. Jerrycw's Avatar
    Yeah, said it before but unless this update lands very soon and it sorts the screen and improves low light videos, this will be my last (and 1st) windows phone.

    I know people say updates will come, and the issues will be fixed, but what use is that when it takes them months and months, some people dont even keep the phone long enough to see the updates happen.
    totally agree and I have the same feeling. This is going to be my first and last lumia/windows phone. I'm going back to iPhone after this no matter how exceptional the next Lumia camera is. The touch problem happens few times a day and it wasted my time on correcting the wrong touches.
    And i thought the 1520 was worth a switch, Microsoft once again has broken my heart.
    01-31-2014 10:58 PM
  7. husam2277's Avatar
    Anyone using preview for developers? It is updated today, so maybe someone can get updates? Anyone with the global 1520 tried to update while activating the developer preview program?
    02-01-2014 04:33 AM
  8. Mark Reed2's Avatar
    Anyone using preview for developers? It is updated today, so maybe someone can get updates? Anyone with the global 1520 tried to update while activating the developer preview program?
    Be nice to hear news on this, might be what we are after or nothing at all, either way we are left guessing yet again.
    02-01-2014 04:54 AM
  9. Evan_ISS's Avatar
    I am bit miffed by how this has been handled as I returned mine precisely because of this issue hoping it would be fixed so I could dive back in (for the record: I absolutely adore this device).

    I can fully understand the frustration of existing owners as in my case the phone was borderline unusable.
    02-01-2014 10:53 AM
  10. MarcinKe's Avatar
    I am bit miffed by how this has been handled as I returned mine precisely because of this issue hoping it would be fixed so I could dive back in (for the record: I absolutely adore this device).

    I can fully understand the frustration of existing owners as in my case the phone was borderline unusable.
    Mine is not that bad. I can still use it and it does not happen too often. I also love the device otherwise and if the problem got fixed I would say it is the best device I ever owned.
    02-01-2014 07:45 PM
  11. cylent's Avatar
    damn you guys are so patient. its february 2nd. nokia lied. what else is new?

    whats funny is this maybe something so simple like a small tweak in a file (setting)

    maybe we should post on the microsoft windows phone forums?
    02-01-2014 09:06 PM
  12. Mark Reed2's Avatar
    damn you guys are so patient. its february 2nd. nokia lied. what else is new?

    whats funny is this maybe something so simple like a small tweak in a file (setting)

    maybe we should post on the microsoft windows phone forums?

    Just post here Lumia 1520 Screen Sensitivity - Page 10 - Nokia Support Discussions

    That is the only page Nokia read and answer.......not often though, and for me they can take as long as they like, just makes more people mad and spread bad press....sure way to lose customers.
    02-01-2014 09:20 PM
  13. kertong's Avatar
    Hey folks,

    I don't know if this is a typical experience or not, so take it with a grain of salt - but what happened for me leads me to believe this may actually be a hardware issue / tolerance defect rather than a software issue. Perhaps they can "correct" it in software, but it seems not all phones are affected.

    Last week, I picked up a black Lumia 1520. I was deciding between the black or white, and at first the store employee said there were no white ones - he then checked in the back and said "oh, we just got the white ones in". I still went with black.

    Immediately, I noticed 1/20 swipes would tap instead, launching unintentional apps, etc. It wasn't that bad, but the more I used it, the more often it seemed to happen in bursts. Today was exceptionally bad (for about an hour, it would mistap every 5 swipes), so I took it in for an exchange - especially with nokia failing on their promise to delivery a fix by 3rd/4th week of Jan, I didn't want to risk being left out to dry and having my return/exchange period expired.

    Remembering how the store employee mentioned the white ones "Just came in" (last week), I figured maybe they were built later than the black ones and I might have more success with one. I took the white one home (thanks for the painless exchange microsoft store of palo alto), and so far, excellent! I've been using it heavily for the past 3 hours (ran batt down from 48% to 22%), and I haven't had a *single* mis-swipe/mis-tap. Screen sensitivity is still on "high", and auto-brightness is on. Glance/peek is turned on, as is double tap to wake.

    If you guys are plagued with this issue, I would suggest an exchange, I would be curious to see "success rates". Very glad I bought my phone through the microsoft store rather than an AT&T store now..
    02-01-2014 11:01 PM
  14. MarcinKe's Avatar
    It varies from device to device. For some it is terrible, for some not as bad. Also, adjusting screen brightness helped some and some did not notice any difference. I do think it can be fixed with software (even if hardware is a problem). The major problem here is that Nokia is keeping us in the dark.
    02-02-2014 12:41 AM
  15. cylent's Avatar
    It varies from device to device. For some it is terrible, for some not as bad. Also, adjusting screen brightness helped some and some did not notice any difference. I do think it can be fixed with software (even if hardware is a problem). The major problem here is that Nokia is keeping us in the dark.
    you first said: "I do think it can be fixed with software..."
    then you said: "Nokia is keeping us in the dark"
    meaning it could be hardware.

    so which is it?
    02-02-2014 03:24 PM
  16. Mark Reed2's Avatar
    you first said: "I do think it can be fixed with software..."
    then you said: "Nokia is keeping us in the dark"
    meaning it could be hardware.

    so which is it?

    If it was software it would be done by now, why drag it out and get people to leave Nokia for another company and cause bad press.

    The problem is it all rests on this update, if they get it wrong then it will cost them big time, people will then know it was hardware and they tried to hide the fact to save the sales.

    Never known a company take so long to sort a issue that for some users makes the phone nothing more than a paperweight, its not like its a little bug that all can live with.

    Stopped buying apps myself as I have no wish to stay with windows, moving back to android once I get 12 months out of this thing...........shame as I had hopes for the underdog been a better choice.......face to palm or palm to face.....sob sob lol
    02-02-2014 03:58 PM
  17. MarcinKe's Avatar
    you first said: "I do think it can be fixed with software..."
    then you said: "Nokia is keeping us in the dark"
    meaning it could be hardware.

    so which is it?
    Well, even if it is hardware it can be, to some extent, fixed with software.
    02-03-2014 10:01 AM
  18. Mark Reed2's Avatar
    I am just blown away by the lack of thought to the owners.

    They said a time the fix would be out....its not, ok maybe a slight hold up/maybe a big hold up/maybe never but either way they should have posted a new message JAN31s tor FEB1st to update us on whats going on.

    ps

    Funny thing is @Nokiahelps not even replying to my tweets now, asking where is update? what do we do? In the past I would get generic replies but not getting any reply now.
    Last edited by Mark Reed2; 02-03-2014 at 02:58 PM.
    02-03-2014 10:34 AM
  19. cylent's Avatar
    well i am very happy to report my problem has gone away. for now.

    heres what i've done.

    i've gone and set the brightness level to manual. medium at this point.

    i've also update what appears to be something useless and i am not sure if it made a difference or not. i've updated "nokia care". well... it told me there was an update.

    lets see how long this will last.

    for the moment i can tell you that before when i pull up the settings menu and i scroll up or down i usually always "tapping" something. well that was the problem ...
    now after this i am scrolling up and down without it "tapping".

    i'll take it out for a test run and see how it works.
    02-03-2014 04:53 PM
  20. Morpheus Phreak's Avatar
    for me they can take as long as they like, just makes more people mad and spread bad press....sure way to lose customers.
    That right there folks speaks for itself as regards the character of the poster.

    We really need some mods to get rid of more folks that are trolling against the phones and manufacturers in here.


    It's that or folks like the above poster don't seem to understand that newly released products often take a couple months to receive their initial updates that fix issues found after release.
    02-03-2014 05:29 PM
  21. emigrating's Avatar
    that newly released products often take a couple months to receive their initial updates that fix issues found after release
    While what you're saying is true, I am wondering when it became okay to release products in a pre-beta state to paying customers. I.e. when did people start accepting this? If I buy a new car only to find major issues with it I will take it back again and again until fully fixed, if they don't manage within three attempts I'll take my money and buy a different make and model. Similarity, if I buy a new oven to find it constantly burns my food there is no way in hell I'd live with that.

    And NO, we should not accept the fact that the phone we just paid several hundred bucks for is not working properly. I did that with my 920, and had it not been for the fact WP is synonymous with Lumia I'd have picked a different make this time.
    02-03-2014 05:48 PM
  22. Morpheus Phreak's Avatar
    While what you're saying is true, I am wondering when it became okay to release products in a pre-beta state to paying customers. I.e. when did people start accepting this? If I buy a new car only to find major issues with it I will take it back again and again until fully fixed, if they don't manage within three attempts I'll take my money and buy a different make and model. Similarity, if I buy a new oven to find it constantly burns my food there is no way in hell I'd live with that.

    And NO, we should not accept the fact that the phone we just paid several hundred bucks for is not working properly. I did that with my 920, and had it not been for the fact WP is synonymous with Lumia I'd have picked a different make this time.
    Reading comprehension lessons might be a key thing to invest in as well it seems.

    You'll note that I didn't say that anyone should accept that their phone isn't working properly. I'm saying that threatening to abandon a platform after you buy a brand new product that has had 0 updates is ridiculous.

    I have no issues with holding manufacturers accountable as I do the same thing myself. The problem is that if you abandon a manufacturer after you are an early adopter of a new product (a phone released with a version of the OS not yet released for any other products, with a new manufacturer specific update not yet released for any other products, and a new set of capabilities not yet released for any of their other products) then you're bound to experience some issues.

    The big problem with your comparisons is that you're comparing cars and ovens to smartphones.

    That's like comparing apples to giraffes and rhinos to daisies.


    Taking something back 3 times and replacing it only works if the fault is with the physical item itself...not if it's an issue with software that can be fixed with an update.


    So I urge this concept...think before posting...and well honestly before doing anything. I would say the biggest problem these days is a lack of impulse control on both the part of buyers and manufacturers.

    I see more buyers remorse these days because of a lack of forethought and common sense than nearly anything else.
    Shredcow likes this.
    02-03-2014 06:01 PM
  23. cylent's Avatar
    Looks like I got happy for no reason. The problem still exists in the store amongst other apps like collector. I just can't scroll up or down without tapping something for me. I wish I can throw this thing into the wall
    02-03-2014 06:03 PM
  24. Morpheus Phreak's Avatar
    Looks like I got happy for no reason. The problem still exists in the store amongst other apps like collector. I just can't scroll up or down without tapping something for me. I wish I can throw this thing into the wall
    You can, but it would be colossally stupid to do so.
    02-03-2014 06:05 PM
  25. Mark Reed2's Avatar
    Glad I caught your eye with my post.

    Yes I would abandon a company, having spent good money, got a phone that has a worldwide issue, waited months for a fix, no coms off Nokia for ages, told a fix due, a missed eta on said fix.......and not even a quick word once the date passed to inform the owners...or even say sorry.

    Yep thats enough there to turn me away, and you might be glad :-)
    02-04-2014 07:57 AM
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