02-05-2014 03:50 PM
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  1. madusmacus's Avatar
    Returned mine for a refund with a heavy heart as it is a sensational device, however I can't play handset roulette with a 600 device (UK) as I am still not convinced this is merely software related.

    I am now back to my trusted 920, no touch issues whatsoever.

    Will repurchase when I am convinced that they have ironed out all issues, end of January from the looks of things, by then we may even have some indication of a 5" 1080p global device.
    Ive got till 31st Jan to chuck it back at Amazon - So im keeping it till then hoping for a fix
    I gave my android note 2 away for xmas pressy <DOH!> :)
    12-31-2013 04:23 PM
  2. GK Wong's Avatar
    Extremely frustrated with the touch screen. Having to restart to make it better then the problem will get serious again after few days. When playing music and scrolling the playlist it suddenly changed the music and is damn **** off for me! Hopefully the firmware update will complete fix this issue.
    01-01-2014 03:27 AM
  3. nthknd's Avatar
    I put in a request for a repair and got an email saying their systems down... WTF even their systems not working.

    Sent from my SAMSUNG-SM-N900A using Tapatalk
    01-01-2014 10:25 AM
  4. nthknd's Avatar
    Update.....4 request for a repair and no email with packing slip. They keep telling me they have no request from me although I have the emails saying I made a request. They couldn't even find the request that they processed yesterday for me. So over Nokia at this point...This is my first and last phone by this company.

    Sent from my SAMSUNG-SM-N900A using Tapatalk
    01-03-2014 10:20 AM
  5. Mark Reed2's Avatar
    Update.....4 request for a repair and no email with packing slip. They keep telling me they have no request from me although I have the emails saying I made a request. They couldn't even find the request that they processed yesterday for me. So over Nokia at this point...This is my first and last phone by this company.

    Sent from my SAMSUNG-SM-N900A using Tapatalk
    Try and tweet @nokiahelps tbh I have had more luck with that when it comes to getting info/help
    01-03-2014 11:33 AM
  6. nthknd's Avatar
    Try and tweet @nokiahelps tbh I have had more luck with that when it comes to getting info/help
    OMG for the fourth time they cant find the requst...but she could see I need a packing slip. She told me that she would check on it but it should be emailed out. I asked to speak to a supervisor. After 20 min on hold I was told they were busy but the packing slip department suggested that I pay for overnight shipping to them and they would repair it then send it back to me. I lost my mind. First I get a phone that's defective I call and follow their directions and reset the phone then I call back to get it sent for repairs ( meanwhile I buy a phone to have while this one out). I get an email x3 telling it a system issue I call x4 to get it fixed and then they can't find any request then you suggest I pay for overnight shipping on top of no supervisor a broken Nokia system and a defective 500 phone. Seriously! Finally the send me a packing slip and tell me we also need your receipt too. I bought it off ebay I don't have the original receipt..........ugh. she says oh okay well its still under warranty so it should be fine. Fml

    Sent from my SAMSUNG-SM-N900A using Tapatalk
    01-03-2014 01:47 PM
  7. Mark Reed2's Avatar
    OMG for the fourth time they cant find the requst...but she could see I need a packing slip. She told me that she would check on it but it should be emailed out. I asked to speak to a supervisor. After 20 min on hold I was told they were busy but the packing slip department suggested that I pay for overnight shipping to them and they would repair it then send it back to me. I lost my mind. First I get a phone that's defective I call and follow their directions and reset the phone then I call back to get it sent for repairs ( meanwhile I buy a phone to have while this one out). I get an email x3 telling it a system issue I call x4 to get it fixed and then they can't find any request then you suggest I pay for overnight shipping on top of no supervisor a broken Nokia system and a defective 500 phone. Seriously! Finally the send me a packing slip and tell me we also need your receipt too. I bought it off ebay I don't have the original receipt..........ugh. she says oh okay well its still under warranty so it should be fine. Fml

    Sent from my SAMSUNG-SM-N900A using Tapatalk

    Bit different, but I cannot get them to stop calling me lol I had the issue with the 20 app voucher, could not get it to work so I spoke to them and they said they would take my details and call me.
    The issue was sorted by email a few days later, but then I got a call, asking about issue and how to sort it, told them its ok its all done...thanks.
    I have now had 4 more calls off them asking if I have a voucher issue lol keep telling them its sorted but keep getting calls.

    Anyway back to topic....this update cannot come soon enough, just hope to sorts more than just the screen issue, and seeing as its a worldwide update I think it might fix a few things.
    01-03-2014 01:58 PM
  8. slysy's Avatar
    Does this affect all 1520s? I was thinking of buying one but a bit worried about this issue. Might wait and see if it get's fixed through a software update...
    01-08-2014 03:24 AM
  9. madusmacus's Avatar
    Does this affect all 1520s? I was thinking of buying one but a bit worried about this issue. Might wait and see if it get's fixed through a software update...
    From what i read its not all of them unless people are in denial
    But I have faith that the over sensitive digitizer hardware can be controlled with a firmware patch

    But.... If it was me i would wait 2 weeks and see how much ranting and shouting I get up to here (or happy smiles)

    :)
    01-08-2014 04:22 AM
  10. imLou's Avatar
    Does this affect all 1520s? I was thinking of buying one but a bit worried about this issue. Might wait and see if it get's fixed through a software update...
    I have this issue on both units I own
    01-08-2014 10:23 AM
  11. Mark Reed2's Avatar
    Well we are all waiting to see what this update does thats due in the next few weeks......fix, we are all happy......or lots of phones about to be returned lol
    01-08-2014 11:23 AM
  12. nthknd's Avatar
    Already sent mine in for warranty and it's been a nightmare. So hopefully other won't have my issues....but I would say if your going to send it in for warranty be ready for a lot of trouble getting them to do what they should do.

    Sent from my SAMSUNG-SM-N900A using Tapatalk
    01-08-2014 11:32 AM
  13. unease's Avatar
    My friend said the inverted colors happened to his 1520 once or twice since he got it.
    +1 here. and the touch sensitivity is still persistent even after a Hard Reset and update of Extra+Info and other Amber settings.
    01-08-2014 11:48 AM
  14. jmerrey's Avatar
    Does this affect all 1520s? I was thinking of buying one but a bit worried about this issue. Might wait and see if it get's fixed through a software update...

    I had this issue on an AT&T version, as well as my international version. Because of that, I'd have a tough time believing that it isn't present in all 1520s.

    BTW, I would not send mine in for a warranty fix for this issue unless Nokia releases a statement saying to do so. I'm guessing some type of software update is in the works to fix this.
    01-08-2014 04:04 PM
  15. birgs's Avatar
    Too sensitive causes screen freeze
    01-08-2014 04:23 PM
  16. tonybessette's Avatar
    My screen is over sensitive as well...however, it's not worth returning it. I'm sure there will be a patch/update/fix for this coming at some point. I absolutely LOVE this phone and there is no way I'm returning it for any other phone, even though the 1020 is nice. Those on the fence about the 1520 being too sensitive....don't be. Get it...you won't regret it (it's not bad, or a deal breaker). She's a BEAUT!
    01-08-2014 04:47 PM
  17. Dwight Kuhl's Avatar
    I am living with it... I try to be a deliberate as possible when scrolling through web pages... Every so often it launches something on the page I didn't select, but I'm so used to pushing the "back" capacitive key bow it doesn't slow me down... I'm keeping the faith... But an update would be helpful... Can't some web guru create an online petition and shame Nokia/Microsoft into addressing this issue? Its the largest thread on this forum lol
    dropofdreams likes this.
    01-08-2014 05:32 PM
  18. nthknd's Avatar
    I had this issue on an AT&T version, as well as my international version. Because of that, I'd have a tough time believing that it isn't present in all 1520s.

    BTW, I would not send mine in for a warranty fix for this issue unless Nokia releases a statement saying to do so. I'm guessing some type of software update is in the works to fix this.
    Well we are unsure when a fix may come although there are rumors of one being sent out this month. I'm not to sure about advising people not to seek warranty until Nokia says so as that just doesn't seem productive me to. In fact when I called to get help on the issue I was told to send it in if the problem presents itself often but different strokes for different folks. For me the issue appeared to be getting worst and not better plus other issues started such as the Bing page appearing out of nowhere and the dimming issues along with the popping sounds. Guess it's up to each person to decide what's acceptable for their situation.

    Sent from my SAMSUNG-SM-N900A using Tapatalk
    01-08-2014 06:13 PM
  19. Mark Reed2's Avatar
    Last words from Nokia is that a worldwide update is due 3rd or 4th week of Jan.

    They said that it will fix the screen issue, but with it been worldwide I would guess that its more than just that, I would say there will be a few little fixes thrown in.......and I pray a fix/help for low light videos.
    01-08-2014 08:01 PM
  20. nthknd's Avatar
    Now Nokia can't find my phone that I sent in for warranty. FedEx has a sign delivery but Nokia has no request no status and just said it will be updated but they do have it. Wtf.

    Sent from my SAMSUNG-SM-N900A using Tapatalk
    01-08-2014 08:22 PM
  21. maclancer's Avatar
    Now Nokia can't find my phone that I sent in for warranty. FedEx has a sign delivery but Nokia has no request no status and just said it will be updated but they do have it. Wtf.

    Sent from my SAMSUNG-SM-N900A using Tapatalk
    just wait until Fedex update their status that was delivered and signed so you can show to Nokia that you have proof.
    01-08-2014 08:45 PM
  22. nthknd's Avatar
    Oh I do..and they did all Nokia can say is oh we have your phone I see it's was received that's all they know at this poijtm

    Sent from my SAMSUNG-SM-N900A using Tapatalk
    01-08-2014 08:46 PM
  23. nthknd's Avatar
    Oh I do..and they did all Nokia can say is oh we have your phone I see it's was received that's all they know at this point

    Sent from my SAMSUNG-SM-N900A using Tapatalk


    Sent from my SAMSUNG-SM-N900A using Tapatalk
    01-08-2014 08:46 PM
  24. maclancer's Avatar
    If they acknowledge that they received the phone just wait couple more days to check on the status of the phone. If they sent you another one or not.
    01-08-2014 08:50 PM
  25. Pavel_Y's Avatar
    Here in the middle of the page Nokia representative claims they know about this issue and promises a fix at the late January
    01-09-2014 04:52 AM
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