02-05-2014 04:50 PM
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  1. zipro's Avatar
    I didn't expect a "Collection of Apps" (Extras+Info) to fix this "double tap" instead of "Swipe" Bug
    It might be able to fix the issue in a few apps that it supplies but I don't belive a generic fix can happen at this level

    It will need the promised Firmware update 3rd/4th week January (Hardware issue needing a low level patch)

    People that believe it has fixed it for them are probably right in the short term - but it will creep back in the next day or so believe me
    Placebo and soft reset effects :)

    P.S anyways it didn't help me - I still get the double tap issue



    none of the previous "fixes" helped but this one made the bug disappeare completely on mine. I don't think this is just placebo effect as I could easily reproduce the problem and now I can't.





    Sent from my RM-937_eu_euro2_936 using Tapatalk
    01-11-2014 08:46 AM
  2. madusmacus's Avatar
    Sounds really impressive :) but
    I have been here before, I did a hard reset and it was perfect for 1 day then it went down the pan again

    Time will tell I guess but
    Nothing mentioned in Extras+Info app has any bearing on screen sensitivity at all
    Unless they hide other fixes from view

    Anyways I will STFU
    01-11-2014 09:52 AM
  3. Brian Richman's Avatar
    Nokia/Microsoft outside of the USA not rolled out the firmware fix for these sensitivity issues yet... US users got this a while back now...

    Nokia staff on the Nokia support forum were EXPLICIT about the fix and it rolling out:

    az.jpg
    01-11-2014 09:56 AM
  4. zipro's Avatar
    Nokia/Microsoft outside of the USA not rolled out the firmware fix for these sensitivity issues yet... US users got this a while back now...

    Nokia staff on the Nokia support forum were EXPLICIT about the fix and it rolling out:

    Click image for larger version. 

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ID:	54230



    what are you talking about? The fix was released two days ago globally.





    Sent from my RM-937_eu_euro2_936 using Tapatalk
    01-12-2014 01:35 AM
  5. lemonsteveo's Avatar
    what are you talking about? The fix was released two days ago globally.
    New firmware has not been released globally, only the software updates to Extras+Info. Nobody is sure it fixes it for good though as there were was no information on the app update itself.
    01-12-2014 02:29 AM
  6. madusmacus's Avatar
    New firmware has not been released globally, only the software updates to Extras+Info. Nobody is sure it fixes it for good though as there were was no information on the app update itself.
    I agree Brian Richman 's post was the most informative for a bit it explains we are waiting for a Firmware Over the air patch not a small app from the appstore called "Extras+Info"

    anyway my "double tap" instead of "swipe" is coming back faster and faster like I predicted, after a soft reset it always calms down for a bit here, after a hard reset it disappears for almost a day.

    Its almost as if its calibrating itself over time but gets it wrong and makes it worse.

    So new firmware Nokia ... Bring it on please :)
    01-12-2014 04:27 AM
  7. GK Wong's Avatar
    Normally after a reboot or a reset with VolDown+Power button will help a bit with this issue. It will come back after 12hours or a day...
    The recent Extra+Info did help a bit but is not an actual fix. We need firmware update!
    01-12-2014 04:46 AM
  8. zipro's Avatar
    New firmware has not been released globally, only the software updates to Extras+Info. Nobody is sure it fixes it for good though as there were was no information on the app update itself.
    Been using it for a day now and it's not come back.
    01-12-2014 10:56 AM
  9. zwuncki's Avatar
    New firmware has not been released globally, only the software updates to Extras+Info. Nobody is sure it fixes it for good though as there were was no information on the app update itself.
    Didn't fix it. Fixed it for a day, now the double-tap issues are back (take sometimes 5 times, esp. when not holding in the hand).

    I wonder why a fix seems to be there for only a day. Normally you would believe a bug is there or it's not. Not that it appears after a day without a reason.
    01-12-2014 02:44 PM
  10. zipro's Avatar
    Didn't fix it. Fixed it for a day, now the double-tap issues are back (take sometimes 5 times, esp. when not holding in the hand).

    I wonder why a fix seems to be there for only a day. Normally you would believe a bug is there or it's not. Not that it appears after a day without a reason.
    Completely gone on mine!

    Sent from my Nexus 5 using Tapatalk
    01-12-2014 04:11 PM
  11. nthknd's Avatar
    Has there been any other information about a fix other then that one statement? Seems everyone is hanging their hat on that one statement . Has anyone got any other conformation?

    Sent from my SAMSUNG-SM-N900A using Tapatalk
    01-12-2014 04:16 PM
  12. Kissanviikset's Avatar
    Fixed for me. Not a single time today my 1520 registered swipe to tap. Keeping my fingers crossed.
    01-12-2014 04:50 PM
  13. jmerrey's Avatar
    Its been two days for me and the issue, so far, is still fixed.
    01-12-2014 05:50 PM
  14. vpkb's Avatar
    "fix" lasted about two hours for me
    01-12-2014 06:58 PM
  15. Mark Reed2's Avatar
    This was a two part reply from @Nokiahelps

    Hi. There are currently no SW updates released for the 1520 in UK, but you may try to check for updates for the

    Extras + Info by scanning the app code shown at this link: Nokia Windows Phone 8 App Updates - Nokia Support Discussions . Let us know the outcome.^CG
    01-13-2014 07:31 AM
  16. madusmacus's Avatar
    This was a two part reply from @Nokiahelps

    Hi. There are currently no SW updates released for the 1520 in UK, but you may try to check for updates for the

    Extras + Info by scanning the app code shown at this link: Nokia Windows Phone 8 App Updates - Nokia Support Discussions . Let us know the outcome.^CG
    Hi TBH I don't think they have the knowledge or incentive to help with this
    I have a very long thread with them that is not worth quoting
    They were talking about "released" which is true but...
    "pending release" they would not know or be able to comment on

    They try to help hard but its out of their league

    We need official reply here or just wait :(

    Mac
    01-13-2014 09:22 AM
  17. zipro's Avatar
    Almost 3 days - remains fixed. Those who still have the issue might want to get their phones exchanged

    Sent from my RM-937_eu_euro2_936 using Tapatalk
    01-14-2014 03:12 PM
  18. LongAnsi's Avatar
    This was a two part reply from @Nokiahelps

    Hi. There are currently no SW updates released for the 1520 in UK, but you may try to check for updates for the

    Extras + Info by scanning the app code shown at this link: Nokia Windows Phone 8 App Updates - Nokia Support Discussions . Let us know the outcome.^CG
    dear, mark reed 2. Have you had issue?
    01-17-2014 11:47 AM
  19. zipro's Avatar
    5th day, the issue is back. WTF? That's it, selling my 1520.

    Sent from my RM-937_eu_euro2_936 using Tapatalk
    01-17-2014 03:07 PM
  20. jmerrey's Avatar
    Dang that sucks. I haven't noticed the issue crop back up, yet...
    01-17-2014 03:45 PM
  21. Mark Reed2's Avatar
    dear, mark reed 2. Have you had issue?

    Yeah, not as bad as some but tap/swipe, also at times need to tap 5 or 6 times to turn screen on (tap to wake)
    01-17-2014 05:04 PM
  22. nthknd's Avatar
    Mine still out for repair no word on when it will be fixed but will be selling it after I get it back .

    Sent from my SAMSUNG-SM-N900A using Tapatalk
    01-17-2014 05:08 PM
  23. Jeffrey Santos's Avatar
    2 days til the 3rd week of january is over, and still no news about the incoming patch for this. what gives?
    01-19-2014 04:58 AM
  24. Mark Reed2's Avatar
    When they said 3rd 4th week of Jan.....in my head it was 4th week with luck.

    I think they said 3rd in the hope that it would stop some of the "WTF Nokia" maybe it will turn up sooner, but money goes on 4th week. (Black just rolled out, guess they be busy with that)
    01-19-2014 06:20 AM
  25. madusmacus's Avatar
    When they said 3rd 4th week of Jan.....in my head it was 4th week with luck.

    I think they said 3rd in the hope that it would stop some of the "WTF Nokia" maybe it will turn up sooner, but money goes on 4th week. (Black just rolled out, guess they be busy with that)
    3rd 4th - but im getting really concerned now its very near chuck back to amazon time
    I don't see myself trying another one because of the lottery of other hardware/software bugs
    And I love it as well ./cry - just whish it flipping worked :(

    nearest thing to nokia statement is here below (very old now)
    Lumia 1520 Screen Sensitivity - Page 5 - Nokia Support Discussions
    01-19-2014 08:43 AM
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