OMG for the fourth time they cant find the requst...but she could see I need a packing slip. She told me that she would check on it but it should be emailed out. I asked to speak to a supervisor. After 20 min on hold I was told they were busy but the packing slip department suggested that I pay for overnight shipping to them and they would repair it then send it back to me. I lost my mind. First I get a phone that's defective I call and follow their directions and reset the phone then I call back to get it sent for repairs ( meanwhile I buy a phone to have while this one out). I get an email x3 telling it a system issue I call x4 to get it fixed and then they can't find any request then you suggest I pay for overnight shipping on top of no supervisor a broken Nokia system and a defective 500 phone. Seriously! Finally the send me a packing slip and tell me we also need your receipt too. I bought it off ebay I don't have the original receipt..........ugh. she says oh okay well its still under warranty so it should be fine. Fml
Sent from my SAMSUNG-SM-N900A using Tapatalk
Bit different, but I cannot get them to stop calling me lol I had the issue with the ?20 app voucher, could not get it to work so I spoke to them and they said they would take my details and call me.
The issue was sorted by email a few days later, but then I got a call, asking about issue and how to sort it, told them its ok its all done...thanks.
I have now had 4 more calls off them asking if I have a voucher issue lol keep telling them its sorted but keep getting calls.
Anyway back to topic....this update cannot come soon enough, just hope to sorts more than just the screen issue, and seeing as its a worldwide update I think it might fix a few things.