1. themadpoet1's Avatar
    I just got mine in the mail, haven't got a sim card in yet, but I connected to my wifi, when I try to set up and sign in with my microsoft account, I get this message: "Can't Connect - We're having a problem signing in. Make sure you have good reception...etc" I know the wifi is working because I've browsed the web on it already. Anyone have this problem? What do I do?
    11-30-2013 04:01 PM
  2. WanderingTraveler's Avatar
    Could you try putting a SIM in it?

    Or if you can, set up from settings>email+accounts.
    11-30-2013 04:24 PM
  3. VegaNovus's Avatar
    I just got mine in the mail, haven't got a sim card in yet, but I connected to my wifi, when I try to set up and sign in with my microsoft account, I get this message: "Can't Connect - We're having a problem signing in. Make sure you have good reception...etc" I know the wifi is working because I've browsed the web on it already. Anyone have this problem? What do I do?
    Start phone up without setting up account, go to Settings - > About - > Reset Your Phone
    11-30-2013 05:43 PM
  4. bjd223's Avatar
    You have to have the correct date to sign in. Skip signing in and manually set the correct time and date.

    Sent via a Nokia Lumia 1520
    11-30-2013 05:56 PM
  5. Amit Dhaundiyal's Avatar
    i have a similar issue...is it due to the fact that we are trying to sign in without a sim card?
    05-17-2014 06:20 PM
  6. AR2186's Avatar
    Date/time needs to be correct. Either put the SIM card or setup without username, set the right date/time then hard reset the phone
    05-17-2014 08:33 PM

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