05-04-2015 09:24 PM
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  1. kimck99's Avatar
    Hi All,

    Just today (16 days after I received my Lumia 1520), my phone now reboots/restarts continuously. I've tried the soft reset but no luck. I have not tried the hard reset - yet. I search online and this appears to have occurred on other Lumia devices and as far as I can tell, there is not fix for this. Has anyone experienced this? Any suggestions?

    Thanks
    12-12-2013 03:13 PM
  2. kimck99's Avatar
    Hi. An update.

    My battery was running low so I decided to do a hard/factory reset. Well, after the reset, the problem continued.

    BTW - this was the Yellow version - not that it matters. Sigh. Guess I'll be heading to the AT&T store. I have a useless phone. This sucks!
    12-12-2013 03:38 PM
  3. magicrobots's Avatar
    I'm having this problem too, but not that frequently; maybe 3 times a day. Not sure if I should bring the phone in to the MS store or not, as it's not that severe. Also not sure if it'll get worse.
    12-12-2013 05:53 PM
  4. dio2604's Avatar
    I've observed this issue on several other lumia devices, but on my Lumia 925 it was very annoying (at least two reboots a day). However, on my Lumia 1020 I had only two reboots in three month (as far as I remember, one happend after I tried to do a call in an area with very low radio reception...)
    So, yes I think it seems to be a common issue for lumias, some devices suffer from this more often than other, but I could not figure out if it's a issue for Windows Phone devices in general (btw: I also own a HTC 8X (since a year) and never observed it rebooting at any time whatsoever).

    So, if it's very annoying for you, I recommend to swap it for a brand new device!
    12-12-2013 06:34 PM
  5. kimck99's Avatar
    Hi All,

    An update. As I noted, I did the factory reset and the problem continued. The phone did turn on but after around 7-10 seconds, it would lock up and restart, repeatedly. So I decided to drive to an AT&T store. Showed the retail person the phone and said that they had not seen this behavior. (Although they did say that the have seen this with previous lumias.)

    Anyway, I was outside the 14 day return, however, the gal said that AT&T/Nokia did not have a warranty program set up yet to provide a refurbished phone cause they it was too new and they didn't have inventory. So, she and the manager gave me a new Yellow phone - whew!. I was expecting the worse - having to return the phone and wait to have a refurb sent to me. Anyway, I'm in the process of setting up my phone again. Hopefully, this won't happen again. I guess I'll head over to Nokia support/blog site to report this issue.

    Cheers.
    12-12-2013 07:22 PM
  6. Sityos Vin's Avatar
    Your have bing wallpapers for Lock screen? if you have, remove and put a normal wallpaper, and test if still rebooting.
    12-12-2013 07:51 PM
  7. kimck99's Avatar
    Your have bing wallpapers for Lock screen? if you have, remove and put a normal wallpaper, and test if still rebooting.
    Hi, I did. However, I no longer have the phone. I have a replacement phone. Interesting defect if the Bing wallpaper is causing the issue.
    12-12-2013 08:08 PM
  8. Sityos Vin's Avatar
    This is apen in some lumia devices, if you have this problem again try that solution.

    Good luck with your new phone :)
    12-12-2013 08:30 PM
  9. march_c's Avatar
    I've also had this problem on two different 1520 phones. I was particularly impressed with AT&T's standard recommendation that you should turn off you phone every day.
    12-17-2013 09:27 AM
  10. TheDarKnight's Avatar
    same issues happened on my lumia 521 and lumia 925.
    12-17-2013 09:34 AM
  11. Scotty_V's Avatar
    I just got my wife the international version in white and she just started having this problem too. She was using Bing wallpaper downloaded through windows phone inside app. After reviewing the comments in here I removed the Bing wallpaper with just a regular photo off the phone and restarted it and it worked like a charm. Thanks for who ever posted that tip.
    12-26-2013 02:22 PM
  12. Scotty_V's Avatar
    Well it started the restart problem again. Anyone else got a different fix.
    12-27-2013 11:56 AM
  13. blackberrymanila's Avatar
    Same problem here. I already tried doing a Reset and no luck. It still keeps restarting non-stop.

    Has anyone figured out how to fix this already?
    12-31-2013 08:24 AM
  14. marcelohc's Avatar
    Same problem here... first day with Lumia1520 and its really frustrating! do you think that the only fix for this problem is to return the phone to the provider?
    Someone has returned his old L1520 and getting a new one with zero bugs?

    (sorry by my bad english)
    12-31-2013 07:28 PM
  15. undulose's Avatar
    Your have bing wallpapers for Lock screen? if you have, remove and put a normal wallpaper, and test if still rebooting.
    Yes, I did. I'm trying your suggestion now and observe if it will happen again.

    Actually, the problem kept on occurring at least once a day before, although I never experienced the problem with my old Lumia 625. I deleted almost all my Bing apps two days ago since I was finding out the culprit for my heavy battery drain (it only lasts for one day even with battery saver on and I think Viber's the culprit). The only Bing app I retained its Bing weather, and I thought the problem was gone when my phone rebooted a while ago. But at least you offered a probable solution (and got back my phone's long battery life).
    01-02-2014 06:54 AM
  16. imLou's Avatar
    Same problem here... first day with Lumia1520 and its really frustrating! do you think that the only fix for this problem is to return the phone to the provider?
    Someone has returned his old L1520 and getting a new one with zero bugs?

    (sorry by my bad english)
    Return them. I received my L1520 at 26dec and the device start to re-boot until it stopped to work properly. Now is a brick! And Nokia has the worst costumer service.
    01-02-2014 08:05 AM
  17. marcelohc's Avatar
    Return them. I received my L1520 at 26dec and the device start to re-boot until it stopped to work properly. Now is a brick! And Nokia has the worst costumer service.
    lol

    I'm going to return it tomorrow. Now I must to wait a few weeks for the new one (just come from amazon) . I hope to get lucky next time.

    Enviado desde mi GT-N7000 mediante Tapatalk
    01-02-2014 03:23 PM
  18. D196's Avatar
    Okay, this is what I have found. Upon receiving my 1st 1520 I had no issue with the phone until the update. Once the update was installed, everytime I would try to shut off and restart the phone it would turn off and cycle through the att and Nokia screens and vibrate in an infinite loop; i.e. push power button to start phone and it would display att then Nokia then go black and vibrate then att then Nokia then go black and vibrate, etc etc.

    I exchanged the phone today and tested the phone, no issues in the store, powered on and off flawlessly.

    i get home and it says there is an update...i install the update and now if i try to turn off the phone it says goodby and restarts without my input...everytime...essentially, i can not turn off the device.

    so the update is the problem, not the hardware of the phone...which means they could release a patch to correct the problem.

    I may go back and exchange this one and simply not install the update.
    01-02-2014 06:00 PM
  19. Turbofroggy's Avatar
    I am having the same problem with a yellow RM-937 unlocked international version. This same discussion is happening right now over on the Nokia forums as well;
    1520 reboots - Nokia Support Discussions
    01-05-2014 11:00 PM
  20. undulose's Avatar
    Hey, I think mine doesn't experience rebooting anymore. I uninstalled a lot of Bing apps except for Bing Weather then changed my wallpaper from Bing Weather to one of my photos.

    My phone is a glossy red RM-937 Lumia 1520.

    Sent from my Nexus 7 using Tapatalk
    01-06-2014 09:06 PM
  21. vpkb's Avatar
    This is my 2nd 1520, phone is rebooting constantly. Stopping all apps from running in the background seems to be the only solution.
    01-07-2014 12:11 AM
  22. John Fungo's Avatar
    Mine has some background apps like Engadget and Bing Weather but I think the reboot problem's gone now.
    01-07-2014 12:40 AM
  23. sakendrick's Avatar
    I'm having the same issue with my 1020. It would reboot occasionally prior to the update (Nokia Black). Now with the update it reboots about 10 times a day for no reason (just sitting on my desk). I have no bing apps, I kill all background tasks. I always back out of apps. I've hard reset already. I uninstalled all games.

    Nokia's recommendation was to return it to AT&T. This is actually my third 1020. First two had hardware issues with the audio jack (one got stuck in headset mode forever).

    I'm really hoping for a fix. I'm tired of returning phones and waiting days without a phone. Plus every time I return it AT&T is looking for water damage or some reason to void my warranty. Never had issues with my HTC.
    01-10-2014 10:36 PM
  24. Play2mefish's Avatar
    I was having the same problem with my Lumia 1520. I tried removing all of the Bing apps, it would still reboot. It quit rebooting when I turned off WIFI. I had read somewhere to turn off blutooth and WIFI and the problem would go away. I had originally turned off blutooth and noticed that the phone would still reboot but not three times a day. So I turned off WIFI and the phone is now working without a problem. If I turn on WIFI, it will reboot within 24 hours if you leave it turned on.

    So, what I do is to turn on WIFI when I'm at home and want to update APPS, SEARCH then net, or anything that requires WIFI, and then I turn it off when I leave home.

    I will "assume" that Nokia or Microsoft will resolve this issue un the next phone update. Then again, we all no the real meaning of assume...
    02-02-2014 11:03 PM
  25. bassoprofundo's Avatar
    Mine just started doing this today... It literally has rebooted 30+ times since this morning. I've only had it since 1/27, but I've had no issues up to this point. I do notice that it seems to center around Wi-Fi. I turned Wi-fi off today at work, and it stopped happening. I was watching some video clips tonight from home and realized I was using my cell data, so i turned Wi-fi back on. BANG! Reboots again... Thinking of taking it back since I'm within my 14 days, but the AT&T stores don't even have the 32gb version stocked, and it sounds like it's not something that's going to be fixed even with a replacement. ARGH
    02-07-2014 09:14 PM
31 12

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