01-14-2014 08:26 PM
26 12
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  1. Shouvik Mazumdar's Avatar
    So I got my Lumia 1520 on Friday and the phone works fine. I however found a subtle issue with the phone

    Problem:

    1) I set my phone to full brightness
    2) Unlock the phone from the lock screen (no password)
    3) The brightness stays for 10s and then suddenly decreases by a rough 4-5%

    the change in brightness is very subtle and occurs very very rarely

    I tried re producing the bug several times but was not successful , it occurs randomly and very rarely

    From the look of it , it looks like a firmware issue more than a hardware issue. For safety sake I have informed by seller about the defect and they are processing an exchange , but besides this and the otherwise loose Sim Tray , the phone is giving absolutely no trouble.

    Was wondering if any one is facing a similar issue and if any one has been able to fix it. Is exchanging the phone only option ??
    nemesiscy likes this.
    12-22-2013 11:35 PM
  2. Scienceguy Labs's Avatar
    Well, welcome to the club. :) Ha ha ha. Yeah, it's a known issue. Really looking forward to a coming fix for it.
    12-23-2013 12:06 AM
  3. Shouvik Mazumdar's Avatar
    So you going for a exchange or waiting for a software fix ?
    12-23-2013 12:18 AM
  4. hipporama's Avatar
    This is a common problem and I'm sure Nokia will get a fix out for it. I remember having similar problems with the 920 initially but Nokia fixed that in no time.
    12-23-2013 12:34 AM
  5. Selahattin Kotay1's Avatar
    Hey to all, i got the same issue with my L1520 unfortunality. I hope nokia will fix it initially with an update because it seems to me that is not a hardware issue but software. I dont want to have trouble with exchanging my phone. A lot of time loosing and procedure with this and i hate it

    EDIT: Gents, i have just discussed this matter with Nokia Customer Care. This is totally not hardware or software problem. Just about Sunlight readability. Go to Settings / Display / Turn off Sunlight readability and you will see that screen works just fine.

    This is about Sunlight readability sensor, it fixes it self for environment. Brightes much more better than usual under sunshine.
    Last edited by Selahattin Kotay1; 12-23-2013 at 04:48 AM. Reason: Problem solved
    12-23-2013 03:28 AM
  6. Selahattin Kotay1's Avatar
    i have just discussed this matter with Customer care of Nokia. This is totally not a problem or bug gents. I ve just informed that this brightness issue comes from sunlight readability function. They said sensor reads enviroment and fixes screen brightness automatically.

    so go to Options / Display / Sunlight readability , and turn it off. Then you will see everything works fine as well. Be informed
    12-23-2013 04:38 AM
  7. Scienceguy Labs's Avatar
    So you going for a exchange or waiting for a software fix ?
    My third one is in the mail. Numbers 1 and 2 both had the issue. Hoping number 3 is ok.
    12-23-2013 07:41 AM
  8. Scienceguy Labs's Avatar
    i have just discussed this matter with Customer care of Nokia. This is totally not a problem or bug gents. I ve just informed that this brightness issue comes from sunlight readability function. They said sensor reads enviroment and fixes screen brightness automatically.

    so go to Options / Display / Sunlight readability , and turn it off. Then you will see everything works fine as well. Be informed
    I've adjusted those settings numerous times on two 1520's, and nothing changed regarding the issue. :( If yours is fixed, congrats.
    12-23-2013 07:46 AM
  9. Shouvik Mazumdar's Avatar
    i have just discussed this matter with Customer care of Nokia. This is totally not a problem or bug gents. I ve just informed that this brightness issue comes from sunlight readability function. They said sensor reads enviroment and fixes screen brightness automatically.

    so go to Options / Display / Sunlight readability , and turn it off. Then you will see everything works fine as well. Be informed
    Hi

    no. I am not talking about that. I am a long time Nokia user and well aware about sunlight readability.
    12-23-2013 07:48 AM
  10. Selahattin Kotay1's Avatar
    just tried once again, yes problem continues i hate nokia's problem. Really when i take my lumia 920 , there were problems and now with 1520. Nokia should take care of it.
    12-23-2013 08:29 AM
  11. Shouvik Mazumdar's Avatar
    See if this is a software issue , it would be fixed. we can bombard Nokias email.But if it is hardware issue it is a pain. Who knows the replacement would have more problems
    12-23-2013 08:33 AM
  12. Selahattin Kotay1's Avatar
    See if this is a software issue , it would be fixed. we can bombard Nokias email.But if it is hardware issue it is a pain. Who knows the replacement would have more problems
    They do not answer to Emails unfortunality. We need to go to Nokia Care shops to push. the best solutions. but i am not sure software issue or hardware. However in my opinion its software issue. Because brightess is fine 10 second. So it can be bright even if for 10 sec. So hardware working , just smth blocking it and this must be software.
    12-23-2013 08:51 AM
  13. jmerrey's Avatar
    We really need a better search function or something. I do believe this is the 4th thread discussing the same problem. It's tough to follow along because information is spread out over multiple threads.
    12-23-2013 10:05 AM
  14. Shouvik Mazumdar's Avatar
    I did search before posting. Could not find a post so reposted
    12-23-2013 11:09 AM
  15. Shouvik Mazumdar's Avatar
    Lets start the twitter rage. I have tweeted

    general tweet about QC

    https://twitter.com/shouvikme/status/415150805943996416

    Asking if this issue is fixed by software update

    https://twitter.com/shouvikme/status/415151035099791362

    please re tweet and awake those Nokia guys
    12-23-2013 11:11 AM
  16. Selahattin Kotay1's Avatar
    Lets start the twitter rage. I have tweeted

    general tweet about QC

    https://twitter.com/shouvikme/status/415150805943996416

    Asking if this issue is fixed by software update

    https://twitter.com/shouvikme/status/415151035099791362

    please re tweet and awake those Nokia guys
    I have just retweeted . Lets Start bombardment.
    12-24-2013 03:20 AM
  17. 5150 Joker's Avatar
    Retweeted even though I don't have this problem.

    Sent from my RM-937_apac_hong_kong_222 using Tapatalk
    12-24-2013 03:43 AM
  18. Shouvik Mazumdar's Avatar
    So this is my fourth replacement and I still have the problem.... Going Mad !
    01-13-2014 12:08 AM
  19. jmerrey's Avatar
    I hope you aren't replacing it trying to fix this specific problem.
    01-13-2014 01:36 AM
  20. Shouvik Mazumdar's Avatar
    I hope you aren't replacing it trying to fix this specific problem.
    That's exactly what am doing. I don't have any other problem with the handsets
    01-13-2014 03:11 AM
  21. jmerrey's Avatar
    That's exactly what am doing. I don't have any other problem with the handsets
    Piece of advice: stop sending your phone in. This is a known issue, and swapping the phone out won't solve the problem. Wait for a software fix.
    01-13-2014 10:48 AM
  22. michail71's Avatar
    i have just discussed this matter with Customer care of Nokia. This is totally not a problem or bug gents. I ve just informed that this brightness issue comes from sunlight readability function. They said sensor reads enviroment and fixes screen brightness automatically.

    so go to Options / Display / Sunlight readability , and turn it off. Then you will see everything works fine as well. Be informed
    This phone does not need sunlight readability. At normal full brightness the screen is perfectly viewable in the full Florida sun. I found sunlight mode was too bright and washed out.
    01-14-2014 11:30 AM
  23. Shouvik Mazumdar's Avatar
    This phone does not need sunlight readability. At normal full brightness the screen is perfectly viewable in the full Florida sun. I found sunlight mode was too bright and washed out.
    This is not due to sunlight readibility
    01-14-2014 11:52 AM
  24. Shouvik Mazumdar's Avatar
    Piece of advice: stop sending your phone in. This is a known issue, and swapping the phone out won't solve the problem. Wait for a software fix.
    Yup waiting makes sense. But are we sure this is not a hardware issue ?
    01-14-2014 11:53 AM
  25. michail71's Avatar
    This is not due to sunlight readibility
    The washed out look? What is it then?
    01-14-2014 04:26 PM
26 12

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