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  1. Will6371's Avatar
    I asked Nokia and they said they are not sure what it could be but they hinted accidental damage and send it in. Sadly i'm on Dev Pre 8.1 and they won't accept it with this installed. Gonna have to wait to till it is officially released.
    Who told you that they wouldn't accept the repair with 8.1?
    Last edited by Will6371; 06-30-2014 at 04:31 PM.
    06-29-2014 01:47 PM
  2. widdlewade's Avatar
    Mine just started doing it. I'll do a hard reset, and let you know the outcome. I'm on 8.0
    06-29-2014 03:10 PM
  3. urs mani's Avatar
    Lumia 1520 here

    was on 8.0, camera without shakyness. had to send it in for repair (qi charging not working intermittently)
    where they apparently did firmware updates and of course a hard reset.
    came back with working qi-charging but shaky camera. updated to 8.1 - no change.
    sometimes camera steady like normal, sometimes shaking like crazy blurring all the pictures.

    curious about your experiences. wonder whether that can be user-fixed or if I have to send it in again
    06-30-2014 10:38 AM
  4. widdlewade's Avatar
    I did the hard reset. Erased everything from the phone. It's done it once since then. as to when it does it, it's been random
    06-30-2014 12:05 PM
  5. liam-ward's Avatar
    I'm so glad this isn't just me!!
    06-30-2014 12:50 PM
  6. Will6371's Avatar
    Liam, who told you that they wouldn't cover the phone under warranty with 8.1 on it?
    06-30-2014 04:34 PM
  7. Scienceguy Labs's Avatar
    A Nokia rep told me over the phone a couple of weeks ago that since mine had 8.1 on it, the warranty was voided. I needed to send my 1520 in for repair. She did let me know, however, that all I had to do to get the warranty back was to use Nokia Software Recovery Tool to flash WP8 back on...and no one would ever know. According to the rep, Laura, the fine print of the Preview agreement does, in fact, state that using it voids the warranty. I still haven't read it though. 😊
    06-30-2014 05:04 PM
  8. switch side method's Avatar
    I tried my video and it was shaky for a few seconds and a slight delay. Moved the camera left and the pic was delayed a few seconds...i did notice a bit of a shakey start and i know what caused it...its trying to focus and not sure what to focus on. The min i filmed a pillow it focused. It doesn't shake if i hold it still... Well...teeny bit but not to the extent as what was said. Outside tho its fine
    06-30-2014 05:29 PM
  9. liam-ward's Avatar
    Liam, who told you that they wouldn't cover the phone under warranty with 8.1 on it?
    It was a Nokia rep via their Twitter account over two Tweets.

    1) https://twitter.com/NokiaHelps/statu...74862015967232
    2) https://twitter.com/NokiaHelps/statu...74970317094912

    I'm gutted as the camera is the biggest reason I chose this phone and having to wait until the official update is killing me. I love taking and editing photos on the go.
    07-01-2014 04:09 PM
  10. liam-ward's Avatar
    A Nokia rep told me over the phone a couple of weeks ago that since mine had 8.1 on it, the warranty was voided. I needed to send my 1520 in for repair. She did let me know, however, that all I had to do to get the warranty back was to use Nokia Software Recovery Tool to flash WP8 back on...and no one would ever know. According to the rep, Laura, the fine print of the Preview agreement does, in fact, state that using it voids the warranty. I still haven't read it though.

    They told me the same but i own a Mac and not a windows pc (don't ask) so I can't revert, just have to wait.
    07-01-2014 04:11 PM
  11. Will6371's Avatar
    They told me the same but i own a Mac and not a windows pc (don't ask) so I can't revert, just have to wait.
    Where are you? Do you not know someone with a windows pc that you can use.

    I was told the compliant opposite about the warranty.
    07-01-2014 04:23 PM
  12. liam-ward's Avatar
    I do but they don't want to be held to blame if anything goes wrong with the downgrade. I'm happy to wait till official update day and see how Nokia do. Sadly my old 820 had faults too asked they didn't fix that :(
    07-01-2014 04:57 PM
  13. Westarmy's Avatar
    Tip to all, as wp 8.1 is slowly being released their is a way for the windows phone 8.1 developer preview in the about page within settings to be removed.

    First, uncheck your preview for developers so you're opting out.
    Then hard reset the phone, hopefully on the about page it should just show windows phone 8.1 (its worked for me)
    07-01-2014 06:49 PM
  14. Will6371's Avatar
    Tip to all, as wp 8.1 is slowly being released their is a way for the windows phone 8.1 developer preview in the about page within settings to be removed.

    First, uncheck your preview for developers so you're opting out.
    Then hard reset the phone, hopefully on the about page it should just show windows phone 8.1 (its worked for me)
    I don't think it has ever said Preview for Developers in the about section of my phone but I did do a hard reset on my phones after installing 8.1
    07-02-2014 03:39 AM
  15. Westarmy's Avatar
    I don't think it has ever said Preview for Developers in the about section of my phone but I did do a hard reset on my phones after installing 8.1
    I definitely did have the devleoper preview in the about page, could be different for others
    07-02-2014 12:09 PM
  16. Will6371's Avatar
    I definitely did have the devleoper preview in the about page, could be different for others
    Yeah but like I said maybe I didn't have it because I did a hard reset straight after installing 8.1
    07-02-2014 04:24 PM
  17. Westarmy's Avatar
    Yeah but like I said maybe I didn't have it because I did a hard reset straight after installing 8.1
    Ah yeah fair point, seems weird. And sorry if it felt like I was having a dig at you.
    Will6371 likes this.
    07-02-2014 05:34 PM
  18. Will6371's Avatar
    Ah yeah fair point, seems weird. And sorry if it felt like I was having a dig at you.
    I didn't think that at all mate.
    Westarmy likes this.
    07-03-2014 06:05 AM
  19. Allan Cantillo M's Avatar
    Now you can add me to the club of the 1520 shaking itself. For some months I did not take videos, because I'm not happy with the quality, but yesterday I was extremely disappointed when I watched the video recording, the camera shake itself!!! Exactly as you show in your video. I did all the resets in order to see if this problem disappears but the problem persists.
    I also have dev preview 8.1, and that is my only hope, that something is related with that.
    I tried the regular camera, the nokia camera and nokia camera beta, all of them are failing, so this have to do with the camera itself. The hard reset clears everything but it continues in version 8.1, so I'm not sure if a downgrade to 8 will fix it or not.
    07-14-2014 07:40 PM
  20. jbeelby's Avatar
    The same thing is happening with my 1520. I first got it replaced by AT&T for the same reason. when I got my new one, I loaded 8.1 preview and the camera started shaking a couple hours later.
    07-20-2014 06:19 PM
  21. Ditronics's Avatar
    Lumia Cyan just installed,

    I had hope that this update fix the camera shake issue, but it does not. Now it works a bit better with low light pictures, but when I try to shoot in a sunlight enviroment the shake still there.

    Last edited by Ditronics; 07-22-2014 at 01:39 PM.
    07-22-2014 01:26 PM
  22. jbeelby's Avatar
    I thought mine would also stop after Lumia Cyan and it is still there...
    07-24-2014 05:29 PM
  23. Allan Cantillo M's Avatar
    So sad to hear that, I was waiting cyan update with high hopes for a fix of the camera shake. Now I would like to hear something official from Nokia.... ups I mean Microsoft Mobile ost.

    I'm sharing an example of my everyday video taking experience! BAD..... http://1drv.ms/1qiPP4N


    Sent from my RM-937_apac_hong_kong_222 using Tapatalk
    Last edited by Allan Cantillo M; 07-29-2014 at 05:45 PM.
    07-26-2014 10:47 PM
  24. apecx92's Avatar
    the problem is back on my phone. guess i need to visit back nokia care centre. stupid OIS
    07-30-2014 03:58 AM
  25. apecx92's Avatar
    downgrade back to 8.0 the camera didnt shake. lol
    07-30-2014 05:20 AM
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