02-25-2018 03:32 PM
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  1. nokia15202014's Avatar
    hello and good day to you fellow lumia 1520 users..just a question? im having problem with my viber application,after the phone is locked,i cannot received calls and messages even if my wifi is always turned on..and my status is always offline..are you having the same problem? thank you..
    01-07-2014 09:29 AM
  2. Emix1988's Avatar
    Same issue on my 1020.
    01-07-2014 01:45 PM
  3. santos1974's Avatar
    I'm having this issues with 1520 too. On my previous L1020 Viber worked fine
    01-07-2014 02:53 PM
  4. nokia15202014's Avatar
    Viber team should do something about it or Nokia team should do something about it,which fault we don't know but sure it is causing us trouble.
    01-07-2014 02:59 PM
  5. multo's Avatar
    I'm having issues also with viber on 1520. I still receive messages but I don't get any sound notification. With my 925, it was good. They probably need to update it

    Sent from my Nexus 7 using Tapatalk
    01-07-2014 06:09 PM
  6. lsteven47's Avatar
    I'm having problems with my 920. Calls don't ring through consistently. A call will be made to me, but it won't ring; then I will be notified that I have a missed call. A minute or two later, another call will come in, from the same caller trying again, and it will ring through just fine. Quite frustrating.
    01-07-2014 08:17 PM
  7. ViberTeam's Avatar
    Hi,
    We're aware of this issue. You may encounter sporadic delays in receiving call notifications. This generally occurs when the device is in standby mode or when the screen is timed out.
    We are working together with Microsoft to correct it.

    You may reduce the notification miss frequency by doing the following (if you haven't done this ye):
    1. Open your phone's settings
    2. Go to Wi-Fi
    3. Tap on Advanced
    4. Select Keep Wi-Fi on when screen times out
    Please note that this option will affect your battery consumption.

    We apologize for the inconvenience and hope to have a solution in the future.
    01-20-2014 03:46 PM
  8. santos1974's Avatar
    Hi,
    We're aware of this issue. You may encounter sporadic delays in receiving call notifications. This generally occurs when the device is in standby mode or when the screen is timed out.
    We are working together with Microsoft to correct it.

    You may reduce the notification miss frequency by doing the following (if you haven't done this ye):
    1. Open your phone's settings
    2. Go to Wi-Fi
    3. Tap on Advanced
    4. Select Keep Wi-Fi on when screen times out
    Please note that this option will affect your battery consumption.

    We apologize for the inconvenience and hope to have a solution in the future.
    Sorry but this is not the solution.
    I've always use those settings and only in Lumia 1520 I'm having troubles with Viber.
    01-20-2014 03:57 PM
  9. Jarip's Avatar
    It seems to be GDR3 problem, read here: http://forums.windowscentral.com/win...t-working.html
    01-20-2014 04:06 PM
  10. r0mmE7's Avatar
    Hi Guys,

    I fixed Viber on my Lumia 920 today.
    I had push notification issues for quite a few months now and I was able to find a way around this problem.
    Here is what I did:
    1. In Settings / Background tasks, I only allowed two applications to run in the background.
    2. I uninstalled Viber from my phone.
    3. In Settings / Storage check, I cleared the temporary files.
    4. In Settings / Ringtones+Sounds, I unticked/unchecked the "all other notifications" (I saw that Viber will use its own notification sounds for push notifications).
    4. I performed a soft reboot (holding down the volume down + power button).
    5. After the reboot, I again cleared the temporary files in Settings / Storage Check.
    6. I re-installed viber.

    I am not really sure how it worked :)
    I hope this info helps.
    jfa1 likes this.
    02-13-2014 09:58 AM
  11. multo's Avatar
    I'm gonna up this thread just because I noticed that Viber, for some reason, hasn't been giving notifications today. Not even the live tile shows there's a count for a notification but when you open the app, there are tons of unread threads. I even tested it myself on two phones with diff numbers so I can test it myself. I thought I simply didn't hear the notifications but I simply didn't get any. None of the settings have been changed ever since as several days ago it was working perfectly fine. Anyone else having the same issue?
    04-23-2014 02:37 AM
  12. stefanosn's Avatar
    I have the same problem from yesterday, multo.
    tryed to clean temp files, soft reset, unistall and reinstall viber but nothing worked. I thought that the problem was because I received a message from whatsapp and after that i realised that viber notifications not working. So I was wrong and not the only one with this problem. Hope to fix it.
    04-23-2014 07:41 AM
  13. multo's Avatar
    Guess what? I just got a notification. From a message I got about 8 or so hours ago.

    Sent from my Nexus 5 using Tapatalk
    04-23-2014 08:16 AM
  14. stefanosn's Avatar
    Guess what? I just got a notification. From a message I got about 8 or so hours ago.

    Sent from my Nexus 5 using Tapatalk
    So now they are working in every message that comes?
    04-23-2014 12:37 PM
  15. multo's Avatar
    I wouldn't say that as the notifications, yes gazillions of them, came from several hours of messages before. I haven't had any as of yet

    Sent from my Lumia 1520 using Tapatalk
    04-23-2014 01:21 PM
  16. stefanosn's Avatar
    I wouldn't say that as the notifications, yes gazillions of them, came from several hours of messages before. I haven't had any as of yet

    Sent from my Lumia 1520 using Tapatalk
    Pffff...
    04-23-2014 01:28 PM
  17. multo's Avatar
    Pffff...
    You can say that again
    04-23-2014 01:42 PM
  18. Poirots Progeny's Avatar
    Odd, I'm experiencing delayed viber messages also - haven't changed any settings... Though I am using the 8.1 dev preview - would that do anything? I've had the preview since release and viber was fine until today...
    04-23-2014 02:14 PM
  19. o4komodo's Avatar
    I don't use Viber for messaging... only calls.
    But since the day I installed it on my 920 I never received call notifications UNLESS my Viber application was annoying. HOWEVER, I'll get a toast-notification saying I missed a call. Viber seems nearly pointless to me...
    After a year of having Viber on my 920 it finally gave out and decided to stop functioning all together. I have a 1520 now and have yet to launch Viber on it.
    04-23-2014 06:42 PM
  20. multo's Avatar
    just a quick update. i sent myself a viber sms just to see if it is largely delayed. there's still some lag in the notification but has improved significantly. so far so good with only a couple minutes of wait compared to yesterdays almost one day delay
    04-23-2014 10:51 PM
  21. speedy_klaxton's Avatar
    I've just come back to WP from using a Nexus 5 and the Viber app on WP is awful in comparison. I was getting timely notifications for a few days (even though the conversation view took ages to open) but now I get the notifications in batches every few hours but when I open the app the conversation doesn't update - so I know I've got a new message but it won't show me it. Annoying to say the least. I've tried uninstalling and reinstalling but that hasn't work.

    Maybe it's something to do with 8.1?
    04-24-2014 03:30 AM
  22. stefanosn's Avatar
    same for me! now I think it is a bit better compared to other times. Hoping the best.
    04-25-2014 07:52 PM
  23. hyedefinition's Avatar
    I have had the same problem with Viber on all the Lumia devices i have owned (920, 925, 521, & 1520). This is probably an issue with Microsoft and WP.

    Hope its resolved soon as it always puts me in a tough spot with my girlfriend trying to explain why I didn't pick up lol.
    04-26-2014 05:30 AM
  24. arkhale's Avatar
    I had the same problem about missed notifications or not getting calls when Viber is closed or suspended. I'm using a Lumia 920 with 8.1 Dev preview.

    You may try this, it worked for me:
    1. Uninstall Viber.
    2. Restart phone (normal restart, no soft reset needed).
    3. Reinstall Viber and let it sync your contacts.
    4. Go to Viber settings. Turn off "Use push notifications".
    5. Restart phone and enable "Use push notifications".
    6. Do a test call or send a test message. Viber should work properly now and will appear under the apps integrated with Action Center.

    Good luck!
    stefanosn, Sohan3146 and magicnz like this.
    04-27-2014 07:51 AM
  25. stefanosn's Avatar
    Now I think it is fixed by itself. Probably some Microsoft problems did that. Thank you to all users that responded and tried to help me/us.
    04-27-2014 09:04 PM
34 12

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