02-09-2014 07:23 AM
27 12
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  1. Bjfcm's Avatar
    Dear Friends,

    On January 24th ,2014 I ordered a 1520 32 GB .
    Rep said it would arrive the next day. Well, today is February 5th and it's still on BACK ORDER.!!!

    (I searched the threads before posting )


    Am I alone in this predicament??? I actually like AT& T . The employees have always been courteous and helpful for 7 years, but who is making such horrific purchasing decisions ?

    Along with the phone the order included a separate sim card. Are they actually out of the Phone or the Sim??
    02-04-2014 09:32 PM
  2. Laura Knotek's Avatar
    Have you contacted AT&T and asked them the reason for the delay?
    Bjfcm likes this.
    02-05-2014 02:01 AM
  3. pkvillager's Avatar
    I just ordered one from the site yesterday and paid for next day shipping and received no tracking info yet. I might be in the same boat, there was no indication that there were shipping delays. At least none that I noticed
    Bjfcm likes this.
    02-05-2014 10:13 AM
  4. NoRomBasic's Avatar
    I ordered one (32GB 1520, Black) on the 16th of January and got it on the 20th. It's entirely possible that they were Out of Stock by the 24th but I've not heard anything.
    Bjfcm likes this.
    02-05-2014 11:02 AM
  5. pkvillager's Avatar
    Ordered the 4th and just now received an expected ship date of: 02/10/2014 To 02/12/2014.

    Kind of lame but oh well.
    Bjfcm likes this.
    02-05-2014 03:44 PM
  6. oditius's Avatar
    I ordered on the 3rd and it arrives tomorrow (2/6/14).. Woo Hoo can't wait....
    Bjfcm likes this.
    02-05-2014 04:04 PM
  7. Bjfcm's Avatar
    THANKS ParkVillager , NoRomBasic and Laura!

    You guys have no idea how much you stopping to take time to help means to me.

    I rely on my phone a lot . If something goes wrong it does effect other aspects of my life, School , Work Etc. I feel much better with some idea that I wasn't being given the runaround
    NoRomBasic likes this.
    02-05-2014 04:05 PM
  8. Bjfcm's Avatar
    That's awesome ODITIUS!!!
    oditius likes this.
    02-05-2014 04:06 PM
  9. Bjfcm's Avatar
    Have you contacted AT&T and asked them the reason for the delay?
    3 Times Laura. The Reps were very kind , but could not provide any help. I believe its a higher up management decision . But this posos
    02-05-2014 04:08 PM
  10. Bjfcm's Avatar
    I ordered on the 3rd and it arrives tomorrow (2/6/14).. Woo Hoo can't wait....
    ODITIUS, Please check the Wireless order Status page to make sure. I was told the same thing , received and email confirming the order. I just checked 5 Minuets to posting this and it still says " BACK ORDER"

    Please post your findings here. I'm in Detroit Mi USA . Perhaps its a regional issue??
    02-05-2014 04:53 PM
  11. oditius's Avatar
    This is the UPS tracking for it. Long story short, I have been arguing with AT&T for a week. I finally got through to them I guess...


    In Transit: On Time
    Business
    Day(s) Left1


    Change Delivery
    Request Status Updates
    Scheduled Delivery:
    Thursday, 02/06/2014
    Approximate Delivery Time:
    By End of Day
    Last Location:
    Arrived - Louisville, KY, United States, Wednesday, 02/05/2014

    Additional Information
    Shipped/Billed On:02/04/2014Type:PackageWeight:1.20 lbs

    Shipment Progress
    What's This?
    Location Date Local Time Activity
    Louisville, KY, United States 02/05/2014 3:46 P.M. Arrival Scan
    Paris, TN, United States 02/05/2014 8:00 A.M. Adverse weather conditions.
    Memphis, TN, United States 02/04/2014 11:15 P.M. Departure Scan
    02/04/2014 4:36 P.M. Customer Provided Origin Scan
    United States 02/04/2014 6:10 P.M. Order Processed: Ready for UPS
    Bjfcm likes this.
    02-05-2014 05:16 PM
  12. Bjfcm's Avatar
    This is the UPS tracking for it. Long story short, I have been arguing with AT&T for a week. I finally got through to them I guess...


    In Transit: On Time
    Business
    Day(s) Left1


    Change Delivery
    Request Status Updates
    Scheduled Delivery:
    Thursday, 02/06/2014
    Approximate Delivery Time:
    By End of Day
    Last Location:
    Arrived - Louisville, KY, United States, Wednesday, 02/05/2014

    Additional Information
    Shipped/Billed On:02/04/2014Type:PackageWeight:1.20 lbs

    Shipment Progress
    What's This?
    Location Date Local Time Activity
    Louisville, KY, United States 02/05/2014 3:46 P.M. Arrival Scan
    Paris, TN, United States 02/05/2014 8:00 A.M. Adverse weather conditions.
    Memphis, TN, United States 02/04/2014 11:15 P.M. Departure Scan
    02/04/2014 4:36 P.M. Customer Provided Origin Scan
    United States 02/04/2014 6:10 P.M. Order Processed: Ready for UPS
    WOW, Good For you my friend. A Million and One Thanks!! I
    I guess I'll just sit back.As my once positive view of AT&T Diminishes. I guess people who dislike them are on to something
    02-05-2014 06:09 PM
  13. oditius's Avatar
    They're idiots, but so are the others. You have to weigh everything. And do not let them get away with anything. Stay on their case, I don't know if it is of any difference, but I bought the phone through the Next program. So I am paying full price in 26 interest free payments. I had to because my contract doesn't end till November. I didn't even think I qualified for the Next because of that. I have heard others try, but was told you had to not be on a contract to join the Next program...
    Bjfcm likes this.
    02-05-2014 06:40 PM
  14. pkvillager's Avatar
    I just received an email with tracking showing FedEx has my package and it will be delivered tomorrow. If you ordered on the 24th and still don't have it something is wrong.
    Bjfcm likes this.
    02-05-2014 09:26 PM
  15. oditius's Avatar
    Woo Hoo its almost time!!!!


    Location Date Local Time Activity
    Chicago, IL, United States
    02/06/2014 4:58 A.M.
    Departure Scan
    02/06/2014 3:45 A.M. Arrival Scan
    Bjfcm likes this.
    02-06-2014 05:13 AM
  16. phiresun's Avatar
    I ordered min on 1/28 and received it on 2/4. It should've been sooner but they told me for some reason that week reps had to complete orders by hand. I was one of those who went from contract to The Next Plan. I was impatient because the order sat in progress for 48+ hrs. I called them to escalate and that's how I found out the hold up.
    Bjfcm likes this.
    02-06-2014 07:41 AM
  17. NoRomBasic's Avatar
    You welcome Bjfcm,

    My experience getting the 32GB 1520 wasn't entirely trouble-free but I got the order in 4 days so I can't really complain about that part. However when I got the phone I had an "invalid sim" issue. That took about a hour for ATT support to clear up (it supposedly had to do with the fact that I have several phones spread across several different area-codes/regions, plausible, so I cut them some slack) but phone has been great since.
    Bjfcm likes this.
    02-06-2014 10:36 AM
  18. crgsibaja's Avatar
    Have you contacted AT&T and asked them the reason for the delay?
    best option..
    Bjfcm likes this.
    02-06-2014 10:59 AM
  19. crgsibaja's Avatar
    Amazon just spend 2 days to bring me my Lumia 1520 Unlocked 32GB Yellow edition...
    Bjfcm likes this.
    02-06-2014 11:00 AM
  20. Bjfcm's Avatar
    This site has some great individuals. CRGSIBAJA,PHIRESUN,ODITIUS. LAURA,NOROMBASIC PKVILLIGER Thank you all

    You all were correct. Something was wrong and as of this writing the FANTASTIC AT&T REPS are working on an issue.

    I will keep you all up to date fellow 1520 1ST RESPONDERS ( Smile)

    WE ARE THE 1ST TO TAKE ON THE BIGGEST BADDEST PHONE ON THE PLANET( 6 inch is the New Standard) ( So Far ha ha ha .....)

    phiresun likes this.
    02-06-2014 11:42 AM
  21. Citizen X's Avatar
    I guess I'll just sit back.As my once positive view of AT&T Diminishes. I guess people who dislike them are on to something
    Take... it... easy. People dislike at&t for a reason. Not sure why something bad has to happen to you for you to believe at least some of them. Yes some of them are full of BS but you don't get that much hate mail unless you screw up some times.

    Anyway at&t is a multibillion dollar American corporation. They all, on some level, suck. It is a society wide problem. I just do business with people when the deal is tolerable. If I find a better deal I move on. But I don't have any delusions about Sprint, T-Mobile, or Verizon having better customer service. I mean T-Mobile or Sprint might have better customer service but in general their network is nowhere near as good as at&t's. So it is as always about trade offs.

    Anyway ordered mine on 01/27 and received it days ago. I'm happy about that... not as thrilled about being transferred around four times before someone could help with with a phone order. So again, trade offs.
    02-06-2014 03:38 PM
  22. pkvillager's Avatar
    Got mine about two hours ago. Posting from it now. Liking it just fine so far. Hopefully you get yours sorted out Bjfcm and get some kind of credit for your troubles.
    02-06-2014 04:58 PM
  23. oditius's Avatar
    Got mine at 10:45am... Set it up at work, decided to test the camera out, so I took a tour of the plant. Recorded 28 minutes of video. Sat at my desk to watch some of with as I worked, and it started to be choppy. Then the screen went black, could not get it back. Well after 3 hours at the AT&T store, it was decided to replace it, so they are ordering me another one. They wanted me to go to a 16GB version, but nope, only about 11 GB left after OS. So they ordered a 32GB and have it delivered to my home. Probably will be here Monday....
    02-06-2014 06:33 PM
  24. oditius's Avatar
    Wow, the manager of the store called me the next day, after trying several times, it came to this. AT&T is sending me a new 1520 for free. (Except for the $40 I paid in taxes) No ding on my upgrade, no payments on the Next Plan. FREE!!! Woo Hoo.... I am PUMPED!!! Can't wait for the new phone to get here.
    Bjfcm likes this.
    02-08-2014 07:35 AM
  25. Bjfcm's Avatar
    Awesome ODITIUS..

    Like I said ." I like AT&T staff is amazing' They will bend over backwards.
    oditius likes this.
    02-08-2014 11:52 AM
27 12

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