05-14-2014 09:24 AM
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  1. Pete's Avatar
    Ignore Jasky, he's not read/understood the contents of the thread.
    03-05-2014 11:15 AM
  2. Lance_WPCentral's Avatar
    Wow that's really nice of Nokia to replace your phone with a brand new piece. Congrats mate and I'm happy your problem will be resolved. Next time be very careful when purchasing stuff. I normally never go in for second hand stuff as I don't know how was the phone handled by the earlier party or whether is a legitimate piece or a stolen one. Especially with expensive deals its not really worth taking the risk.
    metalchick719 likes this.
    03-05-2014 11:28 AM
  3. patrickmj23's Avatar
    I want to share my experience also and thank to OP.

    NokiaPH called me and they said they will replace my 'Not for Resale' unit.

    They told me that those units were not supposed to be sold (obviously) and they will have it replaced so that the 'Not for Resale' unit will be back to their possesion.

    I asked them if 'there is a problem' and they said on my part, no, they will just replace it. And for the seller part they told me that there's a consequence.

    I tried to dig in more but the agent said that it is private and internal process.

    so, thanks to you OP.
    Jazmac likes this.
    03-05-2014 10:14 PM
  4. Titanicology's Avatar
    I'm glad that they will replace our units. When will they replace your unit? The agent told me that he will replace it on Sunday.
    Last edited by Titanicology; 03-12-2014 at 11:42 PM.
    03-06-2014 03:30 AM
  5. Pete's Avatar
    Nokia will want the unit back so that they can find out who broke their agreement in selling/losing/giving the phone. It's not unknown for test units to be lost or stolen. Nokia will want to tie up the loose ends.

    I expect that they're willing to replace the handset as an incentive to get you to return the rogue unit. It's great PR for them as well.
    03-06-2014 03:42 AM
  6. patrickmj23's Avatar
    they did not told me an exact date but they told me "within this week"

    so hopefully by sat or sunday philippine time, i already have the replaced unit.

    p.s.

    they told me that the one they are giving is color black.
    03-06-2014 03:51 AM
  7. multo's Avatar
    Cool one bro. Had my unit also replaced due to some faulty radio hardware. Couldn't get good data. They didn't even ask me to bring in my unit until the end. They even sent me another unit so I can personally test and compare. When they said they'll replace what I bought, it took but one day for them to say it's ready for pick up at Ali mall. Happy since then

    Sent from my Lumia 1520 using Tapatalk
    03-06-2014 04:43 AM
  8. alllies's Avatar
    Before my 720 and 1520 I have a faulty L800, NokiaPH refuses to replace which I escalated to DTI. After the escalation I demanded for a refund instead of replacement.
    Maybe the escalations have shaken NokiaPH. As for the refund, I used it to purchase the 720.lol
    03-06-2014 06:08 AM
  9. Titanicology's Avatar
    Nokia also said that the available color for replacement is Black. I wish it's Yellow.
    03-06-2014 08:38 AM
  10. alllies's Avatar
    Nokia also said that the available color for replacement is Black. I wish it's Yellow.
    It's hard to find yellow variant and have seen it only available in SM-Fairview
    03-06-2014 07:27 PM
  11. Rasahi's Avatar
    Wished to get yellow and end up with white.

    Sent from my RM-937_im_mea3_1019 using Tapatalk
    03-06-2014 11:59 PM
  12. patrickmj23's Avatar
    Final Update: NokiaPH already replaced my unit.
    03-07-2014 12:47 AM
  13. Titanicology's Avatar
    UPDATE: Got my replacement unit today. I'm very pleased with Nokia's costumer service. :-)
    anon(8150199), multo and Pete like this.
    03-09-2014 05:08 AM
  14. Mark Reed2's Avatar
    Great news
    03-09-2014 12:58 PM
  15. Loco5150's Avatar
    These units weren't security unlocked or didnt have some special firmware on them?
    03-16-2014 08:58 PM
  16. Lojz's Avatar
    How can I contact Nokia? I am from Slovakia and I cant find any contact on Slovak site.
    05-14-2014 09:24 AM
41 12

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