03-21-2014 12:03 PM
53 123
tools
  1. Curtieson's Avatar
    Also it is not redundant. Both of the apps mentioned use different servers. That's the point of it, to provide a different server pool to help eliminate issues caused by a busy test server.
    A limitation in the busy test server would show up on both devices. Why stop at just two apps? Why not test out 10? too many? Well, 3 is better than 2...so you have to at least do 3.

    When does the madness stop! haha

    A 30 second app install followed by 2-3 minutes of app usage is too much time for a salesman to spend with a customer?

    It should provide a more accurate result than using just a single point of data.
    I guess as long as you can keep them under the impression that he's buying something, which he's pulled off multiple times so far, but its all YMMV.

    It should provide a more accurate result than using just a single point of data.
    There you go...just tell him "but your ad says 'MORE IS BETTER'....so you need to listen to me and install allllll the apps I tell you to install. Here, lets just start with this one.'
    03-19-2014 04:07 PM
  2. Curtieson's Avatar
    I agree with you, there is no doubt that T-Mobile has a blazing fast network, I just wish they had a wider selection of WP models (1520) to choose from. There are also some minor coverage issues that we are dealing with as well, but nothing major. If I don't switch over by the end of the month with the 1520, then maybe the stars will align and they will announce the 1520 coming to T-Mobile with 8.1 installed??? Or maybe I'm just dreaming.......
    So...just a thought...but lets just put it out on paper. What are the downsides to switching TODAY to AT&T? (Or as soon as you got two phones from Craigslist).

    Say you go out and buy those phones...$450 for the 1520 and $300 for the 1020. In 3 months time (to get your $100) you have realized you really don't like AT&T...what have you lost? You sell the phones for $350 and $200 since they are another quarter of a year older... So you are 'out' your $100 that you saved by switching AND the time to go buy Craigslist phones.

    ​Would you save any money on the plan costs? That could sweeten the pot... You could also hold off on getting one of the phones for a month to see if you like the service and just get a 520 in the mean time to save costs.
    03-19-2014 04:16 PM
  3. Gawain's Avatar
    Hello,

    I am currently with T-Mobile and am thinking of switching over to AT&T for the 1520 for myself and the 1020 for my wife. I've done what seems like endless hours of research on the phone(s) here on WP Central and watching YouTube reviews. I've come to the conclusion that I would love to switch over to the WP8 platform and ride out hopefully the good news with 8.1 here in less than a month! I hope this is the right forum to post this in as I am going to get the 1520 for my personal phone.

    My concerns are with the AT&T network. I have went to 5 different AT&T locations here in the Denver Metropolitan area and have been disappointed with the data speeds I have seen with doing a speed test on the phone. I am seeing an average of 4-5 Mbps on the down link and 2 Mbps on the up link side! Now T-Mobile isn't perfect and they have some coverage issues within certain parts of the city, but when you are in their LTE areas their signal is averaging 25-35 Mbps on the down link and 10-15ish on the uplink side. Does anybody here know what Denver operates on as far as the amount of current spectrum that AT&T operates their network here with (10x10, 15x15?) The employees and the stores just look at me with a blank stare when I ask them how much spectrum the network operates on here in town. If T-Mobile had access to the 1520/1020 I'd probably just stay put where I'm at currently, but they don't and I don't want to go the route of getting the RM-938 because I use tethering with my plan.

    I think by now some of the employees at the stores are tired of seeing me go in and play with the phone to make sure the size and apps etc.....are going to be what I can live with on a daily basis lol. I just don't take this lightly when I'm going to pay out of pocket for 2 phones up front and port over our numbers to AT&T. So the only thing now holding up my decision to get the phones is the network speeds in town. If anybody local here could chime in that would be awesome!!

    Thx guys,
    Hoping to join the WP community soon
    This my first post and definitely won't be my last as I probably will have a ton of questions that need to be answered by the community.
    Okay, I need to ask. When you are doing the speed tests, you're using the display devices in the store right? I hate to ask to obvious, but are you making sure that Wi-Fi is off? In-store Wi-Fi at AT&T stores is notoriously crowded. That's the first thing I would verify.

    Next, depending on the time of day you are doing this, you are going to see wild variances in throughput. I'm in the Sacramento, CA area and the network is solid. During peak usage hours, my speeds are typically mid-7Mbps. Off-peak, I'm flying, 30Mbps-plus.

    Ask a rep to show you the geo-link coverage. The real engineering coverage map in your area. There are two versions, one they can show customers, another they cannot.

    One thing you can do, is activate a new line, try it out, and if you don't like it, you have two weeks to return and be free and clear. Yes, there will be a $35 restocking fee, but that's better than feeling stuck after buying $1000 in phones and accessories with service you don't like.

    If you decide you like it, then port your numbers over, deactivate the "new" line. Reps in the store should be able to handle that easily since it is not an uncommon occurrence. Also ask them if they have the big T-Mo port promo going on. That will save you a few hundred dollars for sure.

    Here's a screen shot from my 1530 showing the speeds I've had the past few times I've tried. I'm perfectly happy with this performance.

    wp_20140319.png
    03-19-2014 04:24 PM
  4. Morpheus Phreak's Avatar
    A limitation in the busy test server would show up on both devices. Why stop at just two apps? Why not test out 10? too many? Well, 3 is better than 2...so you have to at least do 3.

    When does the madness stop! haha



    I guess as long as you can keep them under the impression that he's buying something, which he's pulled off multiple times so far, but its all YMMV.



    There you go...just tell him "but your ad says 'MORE IS BETTER'....so you need to listen to me and install allllll the apps I tell you to install. Here, lets just start with this one.'
    Instead of attempting to be a second-rate comedian why not read what I said?

    The speedtest.net app and the Network Speed Test app use completely different servers.

    Having the employee run tests on both apps assures that you're getting more balanced results.

    You can run into a scenario where a specific test server is busy and gives a lower result. By using both apps (which use completely different servers) you can help eliminate that issue.

    The remaining issue is tower crowding. If you're getting low results in an area that shows full coverage using both apps then it likely means they don't have enough infrastructure in the area to handle the user load.

    Then again I've only worked at one of the major wireless companies in the past and have worked on projects at MS either consulting or as a contractor on campus for 15 years now (and this includes Windows Phone stuff).

    I likely know nothing about test methodologies as regards network troubleshooting right?
    03-19-2014 04:33 PM
  5. NSX38's Avatar
    So...just a thought...but lets just put it out on paper. What are the downsides to switching TODAY to AT&T? (Or as soon as you got two phones from Craigslist).

    Say you go out and buy those phones...$450 for the 1520 and $300 for the 1020. In 3 months time (to get your $100) you have realized you really don't like AT&T...what have you lost? You sell the phones for $350 and $200 since they are another quarter of a year older... So you are 'out' your $100 that you saved by switching AND the time to go buy Craigslist phones.

    ​Would you save any money on the plan costs? That could sweeten the pot... You could also hold off on getting one of the phones for a month to see if you like the service and just get a 520 in the mean time to save costs.
    Yeah I've thought about this scenario over the last couple of weeks. I would actually see a $200 credit in a couple months time for activating 2 new lines which makes the numbers look even better if I decide to jump back to t-mobile. In the scenario you printed above I would nearly break even with the $200 credit.....

    On the plan price we would pay an additional $20 month for the 10gb plan shared between 2 phones. Similar to T-Mobile next tier up from where we are currently at, we each have 3gb per line. Our bill now is $100.68 every month, with the same discount applied to the AT&T plan we would be at $117+ taxes

    I have until March 31st before the $100 port in credit promotion ends, so either way I'll have my mind made up within the next week.

    Thx for the breakdown it helps me look at it from another perspective.
    03-19-2014 04:40 PM
  6. NSX38's Avatar
    Okay, I need to ask. When you are doing the speed tests, you're using the display devices in the store right? I hate to ask to obvious, but are you making sure that Wi-Fi is off? In-store Wi-Fi at AT&T stores is notoriously crowded. That's the first thing I would verify.

    Next, depending on the time of day you are doing this, you are going to see wild variances in throughput. I'm in the Sacramento, CA area and the network is solid. During peak usage hours, my speeds are typically mid-7Mbps. Off-peak, I'm flying, 30Mbps-plus.

    Ask a rep to show you the geo-link coverage. The real engineering coverage map in your area. There are two versions, one they can show customers, another they cannot.

    One thing you can do, is activate a new line, try it out, and if you don't like it, you have two weeks to return and be free and clear. Yes, there will be a $35 restocking fee, but that's better than feeling stuck after buying $1000 in phones and accessories with service you don't like.

    If you decide you like it, then port your numbers over, deactivate the "new" line. Reps in the store should be able to handle that easily since it is not an uncommon occurrence. Also ask them if they have the big T-Mo port promo going on. That will save you a few hundred dollars for sure.

    Here's a screen shot from my 1530 showing the speeds I've had the past few times I've tried. I'm perfectly happy with this performance.

    Click image for larger version. 

Name:	WP_20140319.png 
Views:	4 
Size:	781.3 KB 
ID:	59910
    Yes that's the first thing I do is go into settings and deactivate the WiFi which 95% of the time I've encountered they are always connected to the internal WiFi at the store. I have been doing the speed tests around 6-8 p.m. so maybe what your saying is true that it is technically peak hours and the towers are loaded and there is only so much bandwidth to go around. That's awesome that your getting 30+ off peak because that's what I'm use to right now with my speeds on T-Mobile.

    Interesting on the geo link coverage map internally that they have? I will ask them next time I go in to show me that map. What's the difference between the one they can show customers and the other one that they can't (curious)? Ok so the window is 2 weeks to return the phone if I buy it from the store, then that gives me options as well. I still don't know if I'm going to buy the phones from Craigslist or buy them from the store?
    03-19-2014 04:50 PM
  7. Morpheus Phreak's Avatar
    Just to help Cutieson is obviously and never has been employed in the mobile sector.

    Post switch number porting just doesn't happen, unless you're also paying T-Mobile to keep that line active at full price the while time.

    Also the online coverage maps and the 'secret internal map' difference he's talking about are pretty much crap as well.

    The only differences between the customer facing maps and the internal facing maps are future tower site coverage estimates (obvious why you don't want customers or competitors seeing that) and recently completed expansions, but those are usually updated on a regular basis.

    To be honest, at this point Curtieson is coming off like some sort of bizarre troll. I'm not sure if that is their intent (I hope not), but their behavior is more than a little odd and antagonistic.
    03-19-2014 04:52 PM
  8. Morpheus Phreak's Avatar
    Also as far as where to obtain the phones. I would recommend sourcing them from the carrier directly.

    Then you don't have to worry about scams, bad equipment, non-original parts, etc.

    If something goes wrong with something you get from AT&T directly you have an entire year warranty standard. You can also add the additional coverage's if you wanted in case of drop, theft, etc
    03-19-2014 04:55 PM
  9. NSX38's Avatar
    Also as far as where to obtain the phones. I would recommend sourcing them from the carrier directly.

    Then you don't have to worry about scams, bad equipment, non-original parts, etc.

    If something goes wrong with something you get from AT&T directly you have an entire year warranty standard. You can also add the additional coverage's if you wanted in case of drop, theft, etc
    I'll admit that there is some comfort knowing that getting them directly from the carrier (AT&T) provides you with the manufacturer warranty and new unopened equipment is always nice. I just have to decide whether the additional $150 for the phone + taxes is worth it over buying them used off of Craigslist?
    03-19-2014 05:19 PM
  10. Gawain's Avatar
    Yes that's the first thing I do is go into settings and deactivate the WiFi which 95% of the time I've encountered they are always connected to the internal WiFi at the store. I have been doing the speed tests around 6-8 p.m. so maybe what your saying is true that it is technically peak hours and the towers are loaded and there is only so much bandwidth to go around. That's awesome that your getting 30+ off peak because that's what I'm use to right now with my speeds on T-Mobile.

    Interesting on the geo link coverage map internally that they have? I will ask them next time I go in to show me that map. What's the difference between the one they can show customers and the other one that they can't (curious)? Ok so the window is 2 weeks to return the phone if I buy it from the store, then that gives me options as well. I still don't know if I'm going to buy the phones from Craigslist or buy them from the store?
    The one they can't show you involves proprietary stuff (maintenance, status, etc). The one they can look at would involve you giving them your address, and they can show your RF coverage to a pretty granular level. It's used to help look at coverage issues and can also be an aid to sell a micro-cell, etc. My recommendation is that you acquire your equipment from the store. If you have been going in there, taking their time, and using their resources, it is a nice thing to do, and if you ask for that rep's card, they'll be your go-to for all sorts of stuff. Plus, if there is an issue, AT&T has warranty service centers too.

    You'll get extra points with the rep if you buy using AT&T Next too. You can always pay it off early and it is the same price as retail in the end.

    When you're ready to pull the trigger, don't be afraid to ask for a rep that is willing to spend plenty of time with you (preferably a WP fan, every store has one), port your numbers, and ensure a smooth WP set up. Number porting should take less than 10 minutes. A realistic set-up and time afterwards should be the better part of an hour at least.
    03-19-2014 05:33 PM
  11. Morpheus Phreak's Avatar
    The one they can't show you involves proprietary stuff (maintenance, status, etc). The one they can look at would involve you giving them your address, and they can show your RF coverage to a pretty granular level. It's used to help look at coverage issues and can also be an aid to sell a micro-cell, etc. My recommendation is that you acquire your equipment from the store. If you have been going in there, taking their time, and using their resources, it is a nice thing to do, and if you ask for that rep's card, they'll be your go-to for all sorts of stuff. Plus, if there is an issue, AT&T has warranty service centers too.

    You'll get extra points with the rep if you buy using AT&T Next too. You can always pay it off early and it is the same price as retail in the end.

    When you're ready to pull the trigger, don't be afraid to ask for a rep that is willing to spend plenty of time with you (preferably a WP fan, every store has one), port your numbers, and ensure a smooth WP set up. Number porting should take less than 10 minutes. A realistic set-up and time afterwards should be the better part of an hour at least.
    Indeed. I had forgotten about the advantage of the higher granularity information for specific plots. That is a plus to the internal maps, but still not all that different from the customer facing info luckily. :)

    I do agree about making sure to compensate the employees you've been working with by buying from the Store. I do the same thing. I now only visit one specific store, and generally work with Brenda. If she's not there, then there are a couple other folks I'll work with.

    I'm also with you on the Next plan...it also makes it easy to upgrade phones every year if you don't mind paying a few bucks extra per month on the bill (after discounts and such are applied).

    Heck right now my fiancee and I barely pay $200 for a home phone, 2 Lumia 1520s financed on Next (1 16GB, 1 32GB), and 1 Lumia 2520 also financed on Next, all with a 10GB data bucket, insurance set up and maxed on everything. That also usually includes a couple small mobile purchases per month for games and such.


    It's really a good deal from that perspective (although note I do get a 23% work discount, as well as a 50% accessories discount on almost everything...so it does make my bill come out lower, just for full disclosure...don't want anyone accusing me of not mentioning something like that).

    The one weak point I will admit to is that it seems like (at least on the 1520 and in the area near me, and on the phone support line) the support can be troublesome. Long story short, getting a phone that's just barely outside the 14-day window replaced with a new one if your current model develops a hardware fault...it can be tricky getting them to do that. If you want details let me know. I don't want to clutter up the thread. :)
    03-19-2014 06:07 PM
  12. NSX38's Avatar
    The one they can't show you involves proprietary stuff (maintenance, status, etc). The one they can look at would involve you giving them your address, and they can show your RF coverage to a pretty granular level. It's used to help look at coverage issues and can also be an aid to sell a micro-cell, etc. My recommendation is that you acquire your equipment from the store. If you have been going in there, taking their time, and using their resources, it is a nice thing to do, and if you ask for that rep's card, they'll be your go-to for all sorts of stuff. Plus, if there is an issue, AT&T has warranty service centers too.

    You'll get extra points with the rep if you buy using AT&T Next too. You can always pay it off early and it is the same price as retail in the end.

    When you're ready to pull the trigger, don't be afraid to ask for a rep that is willing to spend plenty of time with you (preferably a WP fan, every store has one), port your numbers, and ensure a smooth WP set up. Number porting should take less than 10 minutes. A realistic set-up and time afterwards should be the better part of an hour at least.
    That's cool that they can go into a granular level coverage for RF strength, I like to see details like that, so that's cool.

    That makes sense acquiring the equipment at the store and what benefits that can bring with the repair center on site. Can you explain what you mean by getting extra points by using the next program? Are you saying that I can sign up for that program then pay the phones off 2 weeks later if I want and it'll benefit the sales rep somehow instead of paying for the phones right then? I understand the whole payment structure as T-Mobile launched the Jump program last year and got the other carriers to follow suit with their own version of it. I'm guessing it's structured a little bit differently, but curious if you know off hand.

    Thx
    03-19-2014 11:33 PM
  13. NSX38's Avatar
    Indeed. I had forgotten about the advantage of the higher granularity information for specific plots. That is a plus to the internal maps, but still not all that different from the customer facing info luckily. :)

    I do agree about making sure to compensate the employees you've been working with by buying from the Store. I do the same thing. I now only visit one specific store, and generally work with Brenda. If she's not there, then there are a couple other folks I'll work with.

    I'm also with you on the Next plan...it also makes it easy to upgrade phones every year if you don't mind paying a few bucks extra per month on the bill (after discounts and such are applied).

    Heck right now my fiancee and I barely pay $200 for a home phone, 2 Lumia 1520s financed on Next (1 16GB, 1 32GB), and 1 Lumia 2520 also financed on Next, all with a 10GB data bucket, insurance set up and maxed on everything. That also usually includes a couple small mobile purchases per month for games and such.


    It's really a good deal from that perspective (although note I do get a 23% work discount, as well as a 50% accessories discount on almost everything...so it does make my bill come out lower, just for full disclosure...don't want anyone accusing me of not mentioning something like that).

    The one weak point I will admit to is that it seems like (at least on the 1520 and in the area near me, and on the phone support line) the support can be troublesome. Long story short, getting a phone that's just barely outside the 14-day window replaced with a new one if your current model develops a hardware fault...it can be tricky getting them to do that. If you want details let me know. I don't want to clutter up the thread. :)
    Yeah I'd like details, please explain what you mean by support can be troublesome outside of the 14-day window?

    The more info I have the better I'll feel when I do this.

    Thx
    03-19-2014 11:39 PM
  14. Gawain's Avatar
    That's cool that they can go into a granular level coverage for RF strength, I like to see details like that, so that's cool.

    That makes sense acquiring the equipment at the store and what benefits that can bring with the repair center on site. Can you explain what you mean by getting extra points by using the next program? Are you saying that I can sign up for that program then pay the phones off 2 weeks later if I want and it'll benefit the sales rep somehow instead of paying for the phones right then? I understand the whole payment structure as T-Mobile launched the Jump program last year and got the other carriers to follow suit with their own version of it. I'm guessing it's structured a little bit differently, but curious if you know off hand.

    Thx
    Yes, there is a big sales push with AT&T Next. It just bolsters the sale for the rep on top of the two "gross adds" he/she will get from porting your numbers over. Next is like T-Mo's Jump, without the mandatory insurance. And yes, you could go in a week later and "accelerate" your payments (pay off the devices).
    03-20-2014 12:17 AM
  15. Morpheus Phreak's Avatar
    Yeah I'd like details, please explain what you mean by support can be troublesome outside of the 14-day window?

    The more info I have the better I'll feel when I do this.

    Thx
    So, I happened to have an issue crop up with the 1520 just a couple days outside of the 14-day return window. Basically in the top right of the screen a cluster of pixels was starting to show almost pure white in a small dot shaped area. It was almost like the backlight was somehow leaking through more there. So I tried calling up the local Device Support Center in Tukwila, and the folks there said they had no way of really providing any on-site support for the Lumia 1520, especially the 32GB model since they had 0 1520 devices (16 or 32GB) that they kept there. So they could look at it and verify the issue, but not really do anything beyond having a used device shipped to me.

    After that I called the web order support folks up and tried to work with them and the troubleshooting folks to get a new unit sent to me, but they kept wanting to send me a refurb, site unseen. I wasn't willing to accept that since it was just barely outside of the 14-day window.

    I had to end up visiting the local store (who has some great folks in it) and going back and forth with the phone teams (who kept not wanting to help) and the store personnel for a total of about 7 hours (partially due to obstruction by phone support staff, partially due to internal system issues due to the way they have to handle returns and it being outside the normal return window).

    They ended up shipping me a brand new 32GB 1520 instead of a refurb, found a way to credit the restocking fee, and that was it. I had to pay for a 520 at full price as a temporary device to have due to job stuff right now. No one had stock for miles around me at the lower prices...and I had to buy a SIM adapter to fit the nano SIM into the 520 out of pocket at another electronics store.


    It was a bit of a mess, but I think it's just early growing pains with how Next changed things and some weird returns issues where exceptions are super hard to create. The store staff however worked hard and were excellent. :)
    03-20-2014 12:43 AM
  16. Curtieson's Avatar
    As a note...I would never pay off the Next plan before you reach that 'trade in' period, not even a penny. There is no benefit at all to giving them an extra cent earlier than you have to. As stated, the 'Next' plan is basically paying MSRP for a phone (not all bad...the benefits of getting a NEW device and having a store for returns/warranty work/customer service outside of 14 days were already brought up) but along with that they include a "40% trade in value"** at 12 months (or 30% at 18 if you take the longer route). If you pay them extra in the earlier months, the only thing you are doing is lowering that "guaranteed trade in value". You should be able to get more via Craigslist than the 40%, but it doesn't hurt to keep that option open.

    I guess looking at the 1020, it is still $609 on NEXT, and now you said 8 months later they are in the $300s. So a 40% trade in, 12 months down the line ($243) is going to be most likely your best option.

    If you ever plan to then switch carriers or sell the phone some other way, you just go in and pay off the balance at that point and you are all set.

    ** It is a 40% trade in value because the rules are you must make 12 months' payments out of a 20 month plan; or you must have already paid off 12/20=> 60% of the phone / have a maximum of a 40% balance left. [or 18 of 26 = ~70%]

    Just to help Cutieson is obviously and never has been employed in the mobile sector.

    Post switch number porting just doesn't happen, unless you're also paying T-Mobile to keep that line active at full price the while time.

    Also the online coverage maps and the 'secret internal map' difference he's talking about are pretty much crap as well.

    The only differences between the customer facing maps and the internal facing maps are future tower site coverage estimates (obvious why you don't want customers or competitors seeing that) and recently completed expansions, but those are usually updated on a regular basis.

    To be honest, at this point Curtieson is coming off like some sort of bizarre troll. I'm not sure if that is their intent (I hope not), but their behavior is more than a little odd and antagonistic.
    Hahaha, what are you talking about?
    What is post switch number porting? You are saying if you port your number from T-Mobile to AT&T that 'post that switch' T-Mobile will say "screw off" when you try to port it back? You sure about that?
    And what are these internal maps that I am talking about? I've never posted anything about maps... I think you are pushing your obviously ill will of me onto someone else's post. Not fair to me or them...

    To be honest, at this point Curtieson is coming off like some sort of bizarre troll. I'm not sure if that is their intent (I hope not), but their behavior is more than a little odd and antagonistic.
    Look, Phreak, I get it. You are mad someone disagrees with your suggestion, and I didn't even say you were wrong! I'd hate to see what you say about someone that take it that far... But just because someone doesn't agree doesn't make them a troll...that is just not a nice attitude. We are all just trying to help and be one big happy WP community, filled with love, shamrocks, unicorns and hundreds of people that know oranges are better than Apples.

    I'm sorry I made you upset, I'm sorry I questioned your employment background (I guess?), and I'm sorry I didn't bring up (and thus be incorrect) special CIA cellular maps.

    And I am not second rate, I'm hilarious.
    03-20-2014 07:49 AM
  17. drbanks's Avatar
    I have considerable sympathy for the OP, albeit without the willingness to jump ship back to AT&T. I still have about another five more years of being really p-o'ed at them.

    So, after hemming and hawing, I finally just bit the bullet and ordered a 32GB AT&T 1520 off-contract off Amazon. I paid $50 to cellunlock.net for an unlock code, and knowing that it'd be weeks in coming, I also bought a month of service from Red Pocket (an AT&T MVNO) and forwarded my T-Mo number to the new phone.

    The unlock code finally came today, and after punching my old 925's micro-SIM down to a nano-SIM, it all seems to be working fine.

    Except for the AT&T brain damage, of course. No WiFi calling. No Data Sense. No Qi. Can't get internet sharing to work (even tried the Spanish Keyboard hack). Whatevs. None of them are deal breakers for me, and I still have a Lumia 925, Lumia 521 and HTC-8X (all unlocked) to fall back on. My 925's got my "burner" SIM in it and I can do tethering off that.

    When all's said and done, I paid a $110 premium to get that phone working on T-Mobile ($50 unlock and $60 for a month of temporary service). T-Mobile's still cheaper, but I haven't worked out a cost-benefit analysis of how long it'll take for my T-Mo savings to pay off that $110. Even still, I'm a pretty happy camper this morning.

    EDIT:

    And of course, it's just my bad timing that within days of my getting the 940 off Amazon, Negri started selling the 938...
    03-20-2014 10:23 AM
  18. Morpheus Phreak's Avatar
    The comment about maps was supposed to be discussing what Gawain was saying about the maps.

    While editing the post while typing it I must have screwed up and removed more than I meant to which made it look like it was all one post, aimed at Curtieson.

    I was actually trying to address points made by multiple people.
    03-20-2014 11:12 AM
  19. NSX38's Avatar
    I have considerable sympathy for the OP, albeit without the willingness to jump ship back to AT&T. I still have about another five more years of being really p-o'ed at them.

    So, after hemming and hawing, I finally just bit the bullet and ordered a 32GB AT&T 1520 off-contract off Amazon. I paid $50 to cellunlock.net for an unlock code, and knowing that it'd be weeks in coming, I also bought a month of service from Red Pocket (an AT&T MVNO) and forwarded my T-Mo number to the new phone.

    The unlock code finally came today, and after punching my old 925's micro-SIM down to a nano-SIM, it all seems to be working fine.

    Except for the AT&T brain damage, of course. No WiFi calling. No Data Sense. No Qi. Can't get internet sharing to work (even tried the Spanish Keyboard hack). Whatevs. None of them are deal breakers for me, and I still have a Lumia 925, Lumia 521 and HTC-8X (all unlocked) to fall back on. My 925's got my "burner" SIM in it and I can do tethering off that.

    When all's said and done, I paid a $110 premium to get that phone working on T-Mobile ($50 unlock and $60 for a month of temporary service). T-Mobile's still cheaper, but I haven't worked out a cost-benefit analysis of how long it'll take for my T-Mo savings to pay off that $110. Even still, I'm a pretty happy camper this morning.

    EDIT:

    And of course, it's just my bad timing that within days of my getting the 940 off Amazon, Negri started selling the 938...
    Wow! So what was your out of pocket expense for the phone + $110 = ?............Because it wasn't the 938 you don't get LTE on T-Mobile or Tethering either huh?

    Also would you mind sharing your experience with AT&T as to why your experience with them apparently went badly??? Thx
    03-20-2014 01:21 PM
  20. NSX38's Avatar
    Wow! So what was your out of pocket expense for the phone + $110 = ?............Because it wasn't the 938 you don't get LTE on T-Mobile or Tethering either huh?
    03-20-2014 01:27 PM
  21. NSX38's Avatar
    So, I happened to have an issue crop up with the 1520 just a couple days outside of the 14-day return window. Basically in the top right of the screen a cluster of pixels was starting to show almost pure white in a small dot shaped area. It was almost like the backlight was somehow leaking through more there. So I tried calling up the local Device Support Center in Tukwila, and the folks there said they had no way of really providing any on-site support for the Lumia 1520, especially the 32GB model since they had 0 1520 devices (16 or 32GB) that they kept there. So they could look at it and verify the issue, but not really do anything beyond having a used device shipped to me.

    After that I called the web order support folks up and tried to work with them and the troubleshooting folks to get a new unit sent to me, but they kept wanting to send me a refurb, site unseen. I wasn't willing to accept that since it was just barely outside of the 14-day window.

    I had to end up visiting the local store (who has some great folks in it) and going back and forth with the phone teams (who kept not wanting to help) and the store personnel for a total of about 7 hours (partially due to obstruction by phone support staff, partially due to internal system issues due to the way they have to handle returns and it being outside the normal return window).

    They ended up shipping me a brand new 32GB 1520 instead of a refurb, found a way to credit the restocking fee, and that was it. I had to pay for a 520 at full price as a temporary device to have due to job stuff right now. No one had stock for miles around me at the lower prices...and I had to buy a SIM adapter to fit the nano SIM into the 520 out of pocket at another electronics store.


    It was a bit of a mess, but I think it's just early growing pains with how Next changed things and some weird returns issues where exceptions are super hard to create. The store staff however worked hard and were excellent. :)
    That's good to hear that they finally gave you a new 1520 instead of a refurbished one!! I couldn't imagine being with them only 2 weeks and having to go through something like that, where they were insistent on giving me a refurbished unit because of being a couple days outside of that 14 day window! Hopefully my experience will go smooth and won't have any issues with either phone that I end up picking up (knock on wood..)?
    03-20-2014 03:00 PM
  22. drbanks's Avatar
    Wow! So what was your out of pocket expense for the phone + $110 = ?............Because it wasn't the 938 you don't get LTE on T-Mobile or Tethering either huh?

    Also would you mind sharing your experience with AT&T as to why your experience with them apparently went badly??? Thx
    It sseems to handle LTE on T-Mobile just fine, and HSPA+ in refarmed cells. Tethering... No clue why not. I'll fiddle with it more later.
    AT&T got on my bad side when they refused to unlock my iPhone prior to a vacation. At that point, I'd been a customer for about 8 years.

    Then I got a load of how much more they were charging me over TMo.

    Then there was that whole business of throttling those of us with grandfathered unlimited plans. And if I wanted internet tethering, at the time, it meant giving up the unlimited plan and paying an additional premium for tethering.

    The final straw was when I was standing in their store, after their web site had sent me on an hour long goose chase for stores that didn't exist. I had a for- sale 920 in my hand, but as soon as I said I wanted to pay their advertised no-contract price (because my iPhone contract hadn't yet run out, and I just wanted to transfer my existing number), the rep snatched the phone back and said I could only have it with a new/additional 2 year contract.

    I left, stopped in at the local T-Mo store, and not only were they enthusiastic about WP, but they had no problems selling me an 8X off contract.

    I paid the $200 ETF to ATT and given my savings at T-Mo, was money ahead in about 4 months.
    03-20-2014 03:38 PM
  23. NSX38's Avatar
    It sseems to handle LTE on T-Mobile just fine, and HSPA+ in refarmed cells. Tethering... No clue why not. I'll fiddle with it more later.

    AT&T got on my bad side when they refused to unlock my iPhone prior to a vacation. At that point, I'd been a customer for about 8 years.

    Then I got a load of how much more they were charging me over TMo.

    Then there was that whole business of throttling those of us with grandfathered unlimited plans. And if I wanted internet tethering, at the time, it meant giving up the unlimited plan and paying an additional premium for tethering.

    The final straw was when I was standing in their store, after their web site had sent me on an hour long goose chase for stores that didn't exist. I had a for- sale 920 in my hand, but as soon as I said I wanted to pay their advertised no-contract price (because my iPhone contract hadn't yet run out, and I just wanted to transfer my existing number), the rep snatched the phone back and said I could only have it with a new/additional 2 year contract.

    I left, stopped in at the local T-Mo store, and not only were they enthusiastic about WP, but they had no problems selling me an 8X off contract.

    I paid the $200 ETF to ATT and given my savings at T-Mo, was money ahead in about 4 months.
    Ouch! That sounds like a customer service nightmare from hell. If I switch over I hope my experience with them is better than yours? With the recent lowering of their pricing plans, that is the only reason I'm even considering the jump over to them for the WP experience (1520,1020). If T-Mobile down the road starts supporting a wider range of the WP ecosystem I might consider switching back since I won't be under a contract at AT&T if I do indeed switch over by the end of this month.

    It's a shame when you go into a T-Mobile store and the 925 is off in the corner of the store collecting dust. Meanwhile the other 3/4 of the store is nicely lit up with all of the Android phones and of course Apples own little set-up that they wanted. I asked a rep one time why the 925 was set-up like that and he said it's all about the $$, and I'm assuming his commission and what he sells?
    03-20-2014 04:24 PM
  24. drbanks's Avatar
    Yes, when I bought my 8x, they were very enthusiastic about the platform, but a year later when I went to get the 925, it was in the corner of the store under a sign that said Blackberry.

    Despite their aggressive neglect of the WP platform, they still seem honestly interested in having my business, and even after ATTs recent price cuts, T-Mo is still cheaper enough to keep me interested.

    Only thing is that after my on-contract experiences, I've decided never to lock myself into one, ever again. I get my phones unlocked as soon as possible, whether or not I have an immediate need, and I can and will change carriers if or when it seems like a good idea.

    We just have to keep reminding ourselves that we're the customers here, and that we should be treated accordingly.
    03-20-2014 05:18 PM
  25. Morpheus Phreak's Avatar
    That's good to hear that they finally gave you a new 1520 instead of a refurbished one!! I couldn't imagine being with them only 2 weeks and having to go through something like that, where they were insistent on giving me a refurbished unit because of being a couple days outside of that 14 day window! Hopefully my experience will go smooth and won't have any issues with either phone that I end up picking up (knock on wood..)?
    Funnily enough I've actually been with them for over 2-years now, and I'm even on a Microsoft Premier account with them. So I'm one of the customers they don't want to upset...since I tend to drive referrals and business their way.
    03-20-2014 08:24 PM
53 123

Similar Threads

  1. Not getting emails when there are replies to comments
    By Laura Knotek in forum Windows Central for Windows Phone - App Support
    Replies: 4
    Last Post: 03-22-2014, 04:17 PM
  2. Xbox Music trial questions..
    By MameTozhio in forum Groove Music
    Replies: 2
    Last Post: 03-19-2014, 04:36 AM
  3. Rookie Questions
    By Doug MacKay1 in forum Nokia Lumia Icon
    Replies: 3
    Last Post: 03-18-2014, 10:44 PM
  4. How to use X360 Controller on WP8?
    By Nokia Boy in forum The Xbox Lounge
    Replies: 1
    Last Post: 03-18-2014, 04:09 PM
  5. Weave newsreader teams up with Microsoft, delivers OneNote sharing for all users
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 03-18-2014, 02:40 PM
LINK TO POST COPIED TO CLIPBOARD