I am so stuck and so frustrated;/ I have had at&t on the phone for hours, but no resolution. All I wanted to do was move or share my photos and videos from my phone. I assumed I could plug my phone into my computer, access it, take the photos and videos I wanted and copy or move them to my computer, but no, my computer does not see the phone, so I thought ok, I will upload them someplace else and do it that way, but that doesn't work either for different reasons for different things. Such as footlocker, I can use my username and password to log in to the at&t website to pay my bill, but I cannot log into at&t locker. I tell my phone to share a video or put it in sky drive, it says it did, but when you go look, it is not there. I thought I'd try google plus but I can't figure out how you make that access the phone.....this is a mess, can someone HELP??