Well, I got my 1520 back from Nokia repair today. Yay!
However, I am extremely angry with the result. I mean, I am wondering if a group of 1st graders repaired my phone! I am just infuriated! My phone is now worth a third of what it was before I sent it in.
Problem 1: The "repair" that Nokia performed was to simply reinstall the software. That's it! Nothing more. I used their very own software recovery tool 4 times to reinstall the software before I was just forced to send it in because it was acting so unstable.
Problem 2: The screen came back with over 20 scratches all over it. One of them is so deep, my fingernail actually catches on it, and it's over a quarter inch long. It's like they flipped it over and rubbed it on concrete while they were waiting on the software to install.
I always buy my phones off contract, paying full price, and I treat them like technological works of art. Cases, screen protectors, constant cleaning, etc, etc. My phone looked completely brand new when I sent it in. When it came back, it looked like it had spent the last year in the bottom of a back pack. The beautiful screen is totally ruined now!
I emailed Nokia, and plan to call them tomorrow. I really don't know what to expect. I'm just really, really disappointed.