06-15-2014 01:52 AM
29 12
tools
  1. rbiasca's Avatar
    My USB port on my phone seems to have gotten hot and melted some of the plastic, original charging cord will not work at all, and other cords barely do because the inside of the port on the phone is messed up a little. Has anyone else had theis problem?
    05-24-2014 05:13 PM
  2. Valkyrie-MT's Avatar
    Maybe you could try the Qi charging mod. Then you'll never need to use the usb port and it will be like a nice upgrade :) When life give you lemons...
    05-24-2014 05:52 PM
  3. Sebastianx's Avatar
    My USB port on my phone seems to have gotten hot and melted some of the plastic, original charging cord will not work at all, and other cords barely do because the inside of the port on the phone is messed up a little. Has anyone else had theis problem?
    If you're phone is still under warranty you can have it replaced. Gven that you've used the original charger and usb.
    xandros9 likes this.
    05-24-2014 07:17 PM
  4. Will6371's Avatar
    Were you using the charger that came with the phone when it melted?
    05-24-2014 07:24 PM
  5. Citizen X's Avatar
    My USB port on my phone seems to have gotten hot and melted some of the plastic, original charging cord will not work at all, and other cords barely do because the inside of the port on the phone is messed up a little. Has anyone else had theis problem?
    Your phone is under warranty. Exchange it. Simple. Doesn't even need a thread.
    mister2d and xandros9 like this.
    05-24-2014 07:37 PM
  6. sd173's Avatar
    Has anyone else had theis problem?
    I'm not sure how related this is to the original issue, but two days ago my 1520 got really hot in my pocket. No apps were running in the background. I turned it all the way off (held power button and swiped down) and five or so minutes later I needed to use it for something so I turned it back on - I never had the problem again. Also, my phone is a week and six days old in case that might mean anything about how this happened.
    05-24-2014 07:46 PM
  7. th34monk3ys's Avatar
    are you running windows 8.1? I had put 8.1 on my 920, after 20 mins the port was boiling hot no charge, almost caught fire to house. turned off proper adapter and unplugged to see melted cable. afterwards when cool down wouldn't charge on wireless qi or cable. after complete discharge wifi charge was ok but the cable on my pc (spare alt) started burning within 5 mins, Nokia did repair for me but this is looking suspicious after this post.
    05-26-2014 05:01 PM
  8. rbiasca's Avatar
    Would like to have it replaced, but I don't think they will because it has a cracked screen from a previous drop months ago.
    05-27-2014 11:43 AM
  9. erzhik's Avatar
    The cracked screen has nothing to do with a melted USB port. Melted USB port is a fire hazard and will be replaced if you used an original charger. Again, they will only replace it if you used an original charger, not some cheap Chinese knock off. So, contact Microsoft.
    05-27-2014 02:39 PM
  10. Will6371's Avatar
    Did it melt when you were using the original charger?
    05-27-2014 05:14 PM
  11. th34monk3ys's Avatar
    Mine did
    05-27-2014 06:32 PM
  12. rbiasca's Avatar
    Yes it was the original charger, will try to contact Microsoft and see what they say.
    05-27-2014 06:59 PM
  13. erzhik's Avatar
    Just tell them you dropped the phone and cracked the screen when you noticed your USB melting.
    sd173, Will6371 and TechoGeek like this.
    05-27-2014 10:01 PM
  14. rbiasca's Avatar
    Thought about this, I'm not sure they want me to have a fire hazard with there name on it though, so we will see what they do
    05-28-2014 02:56 PM
  15. rbiasca's Avatar
    Update: well they finally called me back after I submitted the claim and told me they were sending me a new one and wanted me to drop mine in the mail tonight. The didn't ask any questions about the cracked screen or repairs, they just wanted to get the phone so they could see what went wrong. Its not even a warranty thing, just a straight up replacement. I asked what happened if they got my phone and rejected it because of prior damage, if I would have to pay for the new one or what and they said not to worry because they don't want a phone like that out in the wild.
    06-05-2014 01:38 PM
  16. JamesPTao's Avatar
    Update: well they finally called me back after I submitted the claim and told me they were sending me a new one and wanted me to drop mine in the mail tonight. The didn't ask any questions about the cracked screen or repairs, they just wanted to get the phone so they could see what went wrong. Its not even a warranty thing, just a straight up replacement. I asked what happened if they got my phone and rejected it because of prior damage, if I would have to pay for the new one or what and they said not to worry because they don't want a phone like that out in the wild.
    Now that is customer service! Good for you man!
    Will6371 likes this.
    06-05-2014 02:02 PM
  17. sd173's Avatar
    Its not even a warranty thing, just a straight up replacement. I asked what happened if they got my phone and rejected it because of prior damage, if I would have to pay for the new one or what and they said not to worry because they don't want a phone like that out in the wild.
    That's awesome! Nokia's support should be an example that every company follows.
    06-06-2014 10:46 AM
  18. j o e l's Avatar
    The cracked screen has nothing to do with a melted USB port.
    I wouldn't be too quick to dismiss the cracked screen.. it could be that the same fall that cracked the screen caused something else to eventually shift inside the phone resulting is a short circuit when the charger is plugged in??
    sd173 likes this.
    06-06-2014 01:22 PM
  19. rbiasca's Avatar
    It was cracked two months before the meltdown and it was just the digitizer that was cracked. Its not like I threw it off the roof. These huge screens are really easy to crack
    06-06-2014 01:34 PM
  20. Will6371's Avatar
    That's awesome! Nokia's support should be an example that every company follows.
    Better than what Samsung did with the people that had the USB melt on their S4's
    sd173 and Karthik Naik like this.
    06-06-2014 01:56 PM
  21. Karthik Naik's Avatar
    Better than what Samsung did with the people that had the USB melt on their S4's
    yeah nokia even offered the victims free lumia 925s
    it might be great publicity but nokia atleast gave them a new phone when samsung didnt :D
    sd173 likes this.
    06-07-2014 06:16 AM
  22. Trench Mouth's Avatar
    [QUOTE=Will6371;2581627]I'm
    06-09-2014 05:56 PM
  23. Trench Mouth's Avatar
    Update: well they finally called me back after I submitted the claim and told me they were sending me a new one and wanted me to drop mine in the mail tonight. The didn't ask any questions about the cracked screen or repairs, they just wanted to get the phone so they could see what went wrong. Its not even a warranty thing, just a straight up replacement. I asked what happened if they got my phone and rejected it because of prior damage, if I would have to pay for the new one or what and they said not to worry because they don't want a phone like that out in the wild.
    Did you contact Microsoft or Nokia?
    06-09-2014 06:05 PM
  24. rbiasca's Avatar
    It was Nokia now its Microsoft, still contact the same Nokia place but they now work for microsoft
    06-10-2014 10:39 AM
  25. rbiasca's Avatar
    Even if you go to Nokias phone page it says Microsoft at the bottom.
    06-10-2014 10:54 AM
29 12

Similar Threads

  1. Replies: 8
    Last Post: 07-04-2014, 03:55 AM
  2. I saw USB settings in the Lumia 630 demo piece
    By Lance_WPCentral in forum Windows Phone 8.1 Preview for Developers
    Replies: 2
    Last Post: 05-24-2014, 12:15 PM
  3. Melted Charger Port
    By Jonathan Cable in forum HTC 8XT / Tiara
    Replies: 8
    Last Post: 05-23-2014, 12:58 PM
  4. Mini-display port (newb question)
    By mozman68 in forum Microsoft Surface Pro 3
    Replies: 2
    Last Post: 05-23-2014, 12:40 PM
  5. The Docking Station costs 200$ and has 5 USB ports and more.Worth the price?
    By paritosh sahu in forum Microsoft Surface Pro 3
    Replies: 5
    Last Post: 05-21-2014, 09:33 AM
LINK TO POST COPIED TO CLIPBOARD