11-11-2015 06:52 PM
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  1. rndmhero's Avatar
    Although, I suspect official support will be limited as 8.1 is not "officially" released for the 1520 yet. Has there been any word on when that might be?
    06-03-2014 09:20 AM
  2. allenyw's Avatar
    So, I've gone back to wp8 from 8.1 and I'm still having a similar problem. I suspect at least in my case this is hardware related. I'm going to call att very soon to return under warranty.
    06-05-2014 03:30 AM
  3. allenyw's Avatar
    Edit: Double post
    Last edited by allenyw; 06-05-2014 at 10:35 AM. Reason: double post
    06-05-2014 03:47 AM
  4. Toussaint Jongen's Avatar
    That's strange. I never had the issue with WP8.... So I'm hoping the problem will be solved with the official WP8.1 update.
    And otherwise I will contact Nokia (or Microsoft?) soon...
    06-06-2014 02:12 AM
  5. gleneston's Avatar
    This could of happen with any device and that's the chance you take on ebay. Open it up and check the connections.
    06-07-2014 10:15 PM
  6. jbfoster61's Avatar
    I changed the date then I uninstalled touch & glance but that did not help. My screen is acting like I am touching it when I'm not. Bing starts up by itself. Some times I can just turn the screen off and then back on. Other times I have to power off then back on to clear the problem.

    Jim
    06-09-2014 11:55 PM
  7. Bas Roskamp's Avatar
    Is there any word on a fix for this? I tried a soft rest, uninstall glance and touch but it still keeps on doing it. It just starts apps out of nowhere especcialy bing search and voice search.
    06-10-2014 10:07 AM
  8. Toussaint Jongen's Avatar
    This could of happen with any device and that's the chance you take on ebay. Open it up and check the connections.
    I did not buy it on eBay but on Amazon with the official shimmering nokia seal on it. I believe it is offical so...
    06-11-2014 04:47 AM
  9. jbfoster61's Avatar
    I did not buy my phone from eBay. I bought my 1520 from AT&T. My phone was fine for 5 months before the touch problem started.

    Jim
    06-11-2014 09:40 PM
  10. tcmoon's Avatar
    Is there any word on a fix for this? I tried a soft rest, uninstall glance and touch but it still keeps on doing it. It just starts apps out of nowhere especcialy bing search and voice search.
    Did you try turning off battery saver?
    06-13-2014 12:11 PM
  11. Bas Roskamp's Avatar
    The only things I could found where disabling touch and glance wich I did. The result was the same. Today I reverted back to WP8 but the problem still exsists. But I think it is less. Could this mean that it really is a hardware malfunction?
    06-14-2014 01:24 PM
  12. rndmhero's Avatar
    I'm now resetting my phone on a daily basis from in being completely unresponsive. Has there been any word when an "official" 8.1 rollout is supposed to occur?
    Ekon likes this.
    06-14-2014 01:32 PM
  13. Ekon's Avatar
    I also have to restart my phone everyday due to it locking up and the screen being unresponsive. Usually more then 3 times a day. I don't know why this problem is happening. It started about 2 weeks ago. I'm on dp 8.1 . Need a fix badly. Don't want to urgently need to use the phone and its suddenly frozen. It can be idle in my pocket and I pull it out and its frozen. Not good.
    06-14-2014 07:27 PM
  14. os1019's Avatar
    I was having the same problem and hopefully I may have found an answer. For me it was switching to a different SD card. Nearly every time I had to restart my phone I kept receiving an error telling me scan my SD card. After doing this more than a few times I finally decided to try a new SD card and voila no more screen lock ups. Now this is not yet conclusive for it has been less than 48 hours since the switch but in that time I have not had to restart my phone which I was doing nearly every morning.

    Sent from my T100TA using Tapatalk
    GrayW0lf likes this.
    06-24-2014 10:54 PM
  15. jbfoster61's Avatar
    My touch was so bad that just about every time I went to unlock my 1520 the touch would mess up. Most of the time the touch would not work and if I did not turn the screen off the phone would start stuff on it's own like search, add to my alarm, take screen shots and other weird stuff.

    About 5 hours ago I took my 2gb Microsd card out and put my 16gb card back in. So far my touch problem has not happened. Could it be that the Microsd card was the problem? I will know by the end of the day tomorrow. I will post back tomorrow.

    Jim
    06-25-2014 02:01 AM
  16. jbfoster61's Avatar
    Its 12:30pm and so far no screen touch problems.

    Jim
    06-25-2014 03:36 PM
  17. os1019's Avatar
    Same here nearly 36 hours and counting. Oddly battery life has improved as well.
    Sent from my RM-940_nam_att_200 using Tapatalk
    06-25-2014 03:55 PM
  18. GrayW0lf's Avatar
    I was having the same problem and hopefully I may have found an answer. For me it was switching to a different SD card. Nearly every time I had to restart my phone I kept receiving an error telling me scan my SD card. After doing this more than a few times I finally decided to try a new SD card and voila no more screen lock ups. Now this is not yet conclusive for it has been less than 48 hours since the switch but in that time I have not had to restart my phone which I was doing nearly every morning.

    Sent from my T100TA using Tapatalk
    That was my solution as well (along with a hard reset of my phone for good measure). There are still strange behaviors on my 1520 but they're not anywhere near as debilitating as that screen-freeze issue.
    06-25-2014 04:21 PM
  19. jbfoster61's Avatar
    Looks like I spoke to soon. My phone has messed up two times since my last post. It would not respond to my touch and search would start on its own.
    06-25-2014 05:40 PM
  20. jbfoster61's Avatar
    It's messing up more and more as the day went on. I guess that did not fix mine.

    Jim
    06-25-2014 09:39 PM
  21. os1019's Avatar
    It's messing up more and more as the day went on. I guess that did not fix mine.

    Jim

    Sorry to hear that. Hopefully the Cyan update will be here soon.
    06-25-2014 10:26 PM
  22. jbfoster61's Avatar
    I took out my Sdcard and tried my without a sdcard. It is still doing the same touch problem.

    Jim
    06-25-2014 11:41 PM
  23. Embelton's Avatar
    I had the same thing. In addition to the phone going nuts by itself opening and closing apps, It would also just stop accepting touch inputs. I had lock and unlock the phone for touch to come back. As I posted in the 720 forums, I found that my date was 1 month ahead because I had it set to update date and time automatically. I switched that back to manual and reset the date and time. I also turned of Glance as glance allows you to hover over the screen without actually touching it to see your glance screen. I suspect that the glance hover ability is getting enabled while the phone is unlocked causing lots of problems. The reason I think this is that my phone would only go nuts if I was actually holding it.

    Anyway, 24hours later there's no problems at all. I couldn't go an hour without the phone going haywire before. I guess I'll just have to live without glance. :)
    Last edited by Embelton; 06-26-2014 at 03:27 AM. Reason: Add result
    06-25-2014 11:52 PM
  24. jbfoster61's Avatar
    Today I was reading a Email and the touch problem started and then my Email was deleted. I decided to do a Factory reset. After that I restored my apps and settings from the backup. Within 5 minutes the touch problem started up so I reset to Factory again but this time I did not restore my apps and settings from the backup. All I did was add my Microsoft account and Google account. This was around 3:30pm today. It is now 9:38pm and no touch problem yet. I will post tomorrow with an update.

    Jim
    06-27-2014 12:39 AM
  25. tcmoon's Avatar
    For me, It's either glance or battery saver. Glance is uninstalled & battery saver is disabled. I use Cortana everyday with all of her options running & haven't had an issue yet & it's been awhile..
    06-27-2014 08:07 AM
56 123

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