12-11-2015 05:36 PM
36 12
tools
  1. Angel Casilla's Avatar
    Hello, since a couple of days I have been having an issue with my 1520. When I try to take a pic, the cam just get black an do nothing. I am worried, I don't know what's happening. I never let it fall , always have a good level of battery, please help me!!!
    EDIT: Hello. I bought the camera and it still doesnt work. I just updated to 8.1 and it have the cam as activate in the action center. What can i do?? What could be the problem!!

    wp_ss_20140725_0003-1-.jpg
    Last edited by Angel Casilla; 07-25-2014 at 06:20 AM.
    06-07-2014 11:34 AM
  2. Angel Casilla's Avatar
    Please help, someone pleas tell me what to do!!
    06-07-2014 02:58 PM
  3. alejcisneros's Avatar
    Soft reset your phone
    06-07-2014 03:05 PM
  4. Angel Casilla's Avatar
    I did it, doesn't worked. :/
    06-07-2014 03:43 PM
  5. guillams's Avatar
    It happened with my 925, and after uninstall Nokia cam and soft reset it worked!
    06-07-2014 04:00 PM
  6. Angel Casilla's Avatar
    It doesn't work for me. When the camera open, If I take a picture it says saving and het stocked
    06-07-2014 09:11 PM
  7. guillams's Avatar
    Did you updated to developer preview?
    06-07-2014 10:48 PM
  8. Angel Casilla's Avatar
    No i didn't.
    06-08-2014 05:30 AM
  9. Angel Casilla's Avatar
    I make an action shoot and make a 16s video and they where stored, but when I take a pic isn't saved
    06-08-2014 05:55 AM
  10. guillams's Avatar
    Are you saving it in the SD card?
    06-08-2014 09:31 AM
  11. Angel Casilla's Avatar
    Yes, but I changed to the phone and still doing the same
    06-08-2014 10:15 AM
  12. Angel Casilla's Avatar
    1 hour ago I took 2 pics and they where saved, when I tried the 3th I failed and get stucked
    06-08-2014 10:16 AM
  13. guillams's Avatar
    What about updating?
    Cause it sounds like is a software problrm!
    06-08-2014 11:23 AM
  14. Wam1q's Avatar
    Try taking it to your nearest Nokia Care Centre.
    06-08-2014 11:28 AM
  15. Angel Casilla's Avatar
    This time, I changed to the front camera and I worked fine. When switched again to the main camera it presented the error :/
    06-08-2014 03:43 PM
  16. Arie Vianza's Avatar
    I think I also have this problem with camera. Just happened tonite. Damn.... I dunno what to do.... Now I'm tryin Recovery tool. (downloading phone software now).
    06-09-2014 03:16 PM
  17. Angel Casilla's Avatar
    I talked to a Nokia Care technician by email and he told me I must use the recovery tool. Let me know your results. I'll try it tonight.
    Arie Vianza likes this.
    06-09-2014 04:12 PM
  18. Arie Vianza's Avatar
    I talked to a Nokia Care technician by email and he told me I must use the recovery tool. Let me know your results. I'll try it tonight.
    I just finished using the Recovery Tool (read it in nokia troubleshooting page) and just tested it again.
    Camera still BLANK >.< omg... Updated to Nokia Camera... Same... Blank...

    If you wanna know the detailed version of my case, I posted updates on a thread here:
    http://forums.windowscentral.com/nok...nk-screen.html

    EDIT:
    Desperately I update my 1520 to WP8.1. The new OS is successfully installed. All fine but the Camera. Problem still persists. Blank. Blank. I think it's definitely hardware problem. Tomorrow i'll visit Nokia Care near my place.
    Last edited by Arie Vianza; 06-14-2014 at 03:31 PM. Reason: phone now with central NCC for 2-3 weeks >.<
    Beijendorf likes this.
    06-09-2014 04:46 PM
  19. Angel Casilla's Avatar
    Somebody told me it's the camera. I'll buy one to try. Anyone know where I can buy a original one?
    06-14-2014 11:46 AM
  20. Beijendorf's Avatar
    Somebody told me it's the camera. I'll buy one to try. Anyone know where I can buy a original one?
    A new 1520 camera module? Unless you've stolen the phone or knowingly bought a stolen phone you should be fully covered by the hardware warranties from Nokia. Just let them worry about troubleshooting and repairs.
    06-14-2014 12:26 PM
  21. Arie Vianza's Avatar
    A new 1520 camera module? Unless you've stolen the phone or knowingly bought a stolen phone you should be fully covered by the hardware warranties from Nokia. Just let them worry about troubleshooting and repairs.
    Yup. This is Nokia's Problem. They give you 12 months warranty for the hardware. It's their responsibility.
    My 1520 is now with central NCC after local NCC near my place gave up. I just wished that it could take shorter than 3 weeks like they said. Back to my slow old phone for now >.<
    06-14-2014 03:30 PM
  22. Angel Casilla's Avatar
    I bought the phone legally. The problem is, I bought it to a friend from Miami, USA. I am in the Dominican Republic and there isn't a Nokia Care center here. The price to send the phone there to replace it is around 200 dollars. 4 times the money the camera cost on eBay. But I don't know if is a original camera. Does their cover the shipping cost?
    06-15-2014 10:23 AM
  23. guillams's Avatar
    I bought the phone legally. The problem is, I bought it to a friend from Miami, USA. I am in the Dominican Republic and there isn't a Nokia Care center here. The price to send the phone there to replace it is around 200 dollars. 4 times the money the camera cost on eBay. But I don't know if is a original camera. Does their cover the shipping cost?

    Viejo, yo contact a Nokia via twitter y me dijeron que tienen como 3 Nokia care aqu, en Santo Domingo, aparte de que tambin la cmara la puedes conseguir individual y es super facil de reemplazar, yo reparo celulares y conozco de eso.

    Aqu est el tuit de Nokia: @guillams 2/2 Para visualizar el ms cercano ingresa aqu http://t.co/f8NtxqVaG1 Saludos. ^PC
    06-15-2014 11:11 AM
  24. guillams's Avatar
    At the same time, this one is in Spain, and the seller has good reputation, if you can't send to Nokia Care and decide to fix it by your self, before buy anything open it and check if the camara is well connected, if so, the you can buy this: Check out this item I found using the eBay Windows Phone App: http://ebay.us/MVk361
    06-15-2014 11:26 AM
  25. Angel Casilla's Avatar
    These aren`t Noklia Care, just dealers. I tried to open it, but i can`t find the screw driver i need to this. I have a Torx T5 but it doesn`t fit. I cant remove the screw in the SIM door.
    06-19-2014 08:53 AM
36 12

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