1. Westarmy's Avatar
    Annoyed with Amazon 3rd party seller.

    Here is the jist of it:
    - Ordered the phone on 29th May, received on the 4th of June. To ensure it wasn't an import I checked the Nokia website, said warranty valid.
    - Amazon product description states it is dispatched from within UK
    - Asked the seller for an invoice for proof of purchase for having evidence should something go wrong and also evidence for insurance company
    - Seller can only supply the non-VAT invoice, therefore would happily refund my 60 due to the unfortunate circumstances
    - Checked again with the Nokia website for warranty it states out of warranty!
    - Contacted seller asking if there is a standard EU Warranty, I shall assume no but awaiting their response.

    I really like this phone and have organised it to my liking with the styles etc! But need advice:
    - Should I return the phone for hopefully a full refund and knowing Amazon they have an excellent system in place!
    - I can purchase at least a 1 year warranty but must pay excess using that 60.

    I'd also like to state I did drop the phone by accident and has a small scuff above camera lens, visible at angles but not if you look at it with a glance.

    So please advise guys and gals! Thank you!
    My IMEI can be requested!
    06-07-2014 12:31 PM
  2. MDK22's Avatar
    Sounds like you're stuck with it - unless you stick the seller with your accident ! Then things will get sticky.

    Are you asking us to be your conscience, or ...

    If it was sold warranteed, then you have recourse to the seller. Else, pay the Xtra, get the warranty, sounds like you might need it.
    The Nokia warranty will not, however, cover your accident.
    06-07-2014 02:27 PM
  3. JamesPTao's Avatar
    I would agree with above post. Unfortunately you have to be careful with amazon 3rd party sellers unlike eBay, different rules apply to 3rd party sellers than amazon direct sellers as far as protections go.
    06-07-2014 02:31 PM
  4. Westarmy's Avatar
    It's confusing although the seller has been extremely helpful, quick on replies etc. It's just after that 90 day period you never know what the seller does! They can completely ignore you! However I did receive a genuine UK model variant all with UK accessories which has left me confused, but oh well! I mean if the Nokia warranty was valid then I should have got a standard EU warranty with free insurance on top of that.

    It's really a dilemma but I have exams next 2 weeks and therefore I am busy, luckily I have this 90 days thing otherwise I'd be scuppered right? I think I'll update on the thread regularly letting you know what the seller does!
    06-07-2014 03:20 PM

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