08-24-2014 01:56 AM
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  1. Vyenkatesh's Avatar
    After using the phone for 3 days, it seems the Touch problem is reappearing now. I will visit Nokia Care again tomorrow and see what they have to say about this now.
    07-09-2014 03:15 AM
  2. Vyenkatesh's Avatar
    Visited Nokia Care today. the problem was not appearing as they were checking the phone in front of me, I have told them it appears intermittently anytime. They said Front panel assembly needs to be changed and checked. After some time they said my phone is being sent to Nokia factory for check. I will be contacted once they hear any progress from Nokia. I have clearly told them if it does not get repaired this time I will need replacement. They said as it is going to factory now, the problem will be surely resolved.
    07-10-2014 03:16 AM
  3. Prashant Thakur's Avatar
    Visited Nokia Care today. the problem was not appearing as they were checking the phone in front of me, I have told them it appears intermittently anytime. They said Front panel assembly needs to be changed and checked. After some time they said my phone is being sent to Nokia factory for check. I will be contacted once they hear any progress from Nokia. I have clearly told them if it does not get repaired this time I will need replacement. They said as it is going to factory now, the problem will be surely resolved.
    i have heard that in many forums ... they they say its going to get fixed .... but they do nothing ... the phone has touch problem ..

    i think i am going to wait for lumia 1525 ... untill 1 aug.

    you bought a new phone .. and visited nokia care the 2nd time ...

    hope your cell get fixed .. :)
    07-10-2014 07:02 AM
  4. Vyenkatesh's Avatar
    Thanks Prashant !! I am positive about this. If you are not in hurry please wait for some more time.
    07-10-2014 10:00 AM
  5. sonlam's Avatar
    Thanks for good news
    Vyenkatesh likes this.
    07-10-2014 10:14 AM
  6. lancorp's Avatar
    This is really good news. Eagerly waiting for 8.1. now it seems to be near so don't want to try Dev edition.
    I've had 8.1 on my Lumia 1520 and the oversensitive touch is NOT BETTER. It is very frustrating.
    07-10-2014 06:47 PM
  7. TLRtheory's Avatar
    So for those of you having sensitive screen issues... Have you already tried turning the screen sensitivity from high to normal? I have a 1520,2 and while there were some problems, the screen never gave me an issue.
    07-10-2014 06:51 PM
  8. jive_inc's Avatar
    I have the 1520 as well and have experienced what you are talking about and have learned to accept it. I am hoping they fix it with the cyan update. Honestly even of they do not I am keeping it!
    I know their does not fix or answer your issue but the phone is really worth it! Oh, I am running 8.1 developer right now so maybe it is different for me.
    I hope you learn to enjoy it! Have fun!!
    07-10-2014 08:22 PM
  9. Vyenkatesh's Avatar
    So for those of you having sensitive screen issues... Have you already tried turning the screen sensitivity from high to normal? I have a 1520,2 and while there were some problems, the screen never gave me an issue.
    I have tried changing from high to Normal both, but of no use.
    07-10-2014 09:50 PM
  10. Vyenkatesh's Avatar
    Today evening I will know status of my phone.
    07-14-2014 10:17 PM
  11. Vyenkatesh's Avatar
    Today evening Nokia Care informed me that they have received my phone from Nokia factory and confirmed "TOUCH" problem is resolved.
    Fingers crossed !! I will collect my phone tomorrow evening and update about the status.
    07-16-2014 10:20 AM
  12. Prashant Thakur's Avatar
    Today evening Nokia Care informed me that they have received my phone from Nokia factory and confirmed "TOUCH" problem is resolved.
    Fingers crossed !! I will collect my phone tomorrow evening and update about the status.
    ossum.!! lets hope they have fixed the issue
    07-17-2014 07:29 AM
  13. Vyenkatesh's Avatar
    Received phone. Front Panel which handles Touch is changed and no weird TOUCH experience now.
    Will start installing applications now and soon write detailed review pending since long.
    07-17-2014 11:54 AM
  14. Prashant Thakur's Avatar
    Received phone. Front Panel which handles Touch is changed and no weird TOUCH experience now.
    Will start installing applications now and soon write detailed review pending since long.
    so what happened ?
    is the issue gone for good ?
    07-19-2014 07:40 AM
  15. Vyenkatesh's Avatar
    so what happened ?
    is the issue gone for good ?
    Yes. The issue is gone for the good. I have used it whole day, scrolled wherever I can.. :)

    Is anybody using stylus?
    07-19-2014 09:56 AM
  16. ozmoi's Avatar
    i try to bought a stylus, because its annoying to carry a cloth and wipe the screen after touching it. People think my OCD is crazy. Then i try using a stylus, so now am carrying the stylus and small cloth in my pocket with the lumia 1520. Now am just tired of using the stylus. LOL
    07-19-2014 11:18 PM
  17. Vyenkatesh's Avatar
    Will give a try with the stylus. I am also carrying a cloth in the wallet and do the same multiple times during the day.
    07-20-2014 10:19 AM
  18. clitrenta's Avatar
    i try to bought a stylus, because its annoying to carry a cloth and wipe the screen after touching it. People think my OCD is crazy. Then i try using a stylus, so now am carrying the stylus and small cloth in my pocket with the lumia 1520. Now am just tired of using the stylus. LOL
    If you're OCD then apparently I am as well. I have always kept a cloth around for wiping my screen (regardless of phone), Why have a big beautiful screen if it's all marked up by fingerprints. Oh and I hate when I see someone else's phones totally trashed by prints. Ok, maybe I am OCD.
    07-21-2014 02:18 PM
  19. Vyenkatesh's Avatar
    Cyan Update is completed and I have 100% battery charged at this moment - 10:00 a.m. India Time.
    I will keep an eye on Battery usage by Cyan. I will not change my usage pattern. This will help me to know the pros and cons of Cyan in relation with Battery consumption.
    07-21-2014 11:28 PM
  20. Vyenkatesh's Avatar
    Battery Consumption is not affected. My battery lasts almost 2 days.
    07-24-2014 10:17 PM
  21. Vyenkatesh's Avatar
    Wi-Fi has suddenly acting strange and very weak, again visited Nokia Care and after 2 days Nokia Care confirms they also see a problem of Wi-Fi. So again my phone went to Nokia Factory...

    My phone is more into Nokia Care/Factory and in update process than with me for use.. I could not install any other software than Whatsapp due to these series of repairs and update processes.

    To be honest not sure about the outcome of my phone's Nokia Factory visit this time.

    I got Lumia 800 as standby phone as they don't have any other.
    08-12-2014 10:24 PM
  22. Vyenkatesh's Avatar
    I did not receive any reply from Nokia till yesterday Morning, hence called them, Nokia call center executive promised me to get a call from Nokia but nobody called. Called in the afternoon and insisted to speak with somebody senior, received call from Senior guy from repairs team, I told him that I need replacement if it is not getting repaired soon and as I said my phone has been with Nokia for total 25 days than with me. 2 10 days span in nokia factory and other 5 days with Nokia care. He promised me to get confirm reply about repair or replacement on Monday.

    Waiting for Monday now.....
    jonnylitel likes this.
    08-17-2014 02:10 AM
  23. Vyenkatesh's Avatar
    Latest Reply from Nokia Care after my Call with Nokia.

    Dear Customer,

    We have revised the Target Delivery Date of your Jobsheet No xxxxxx/xxxxx/xxxx to 31-08-2014.


    I dont know what to say now.....

    Will call Nokia care tomorrow.
    08-17-2014 01:17 PM
  24. Vyenkatesh's Avatar
    As per Nokia and Nokia care I should receive reply in 2 days. Expecting their reply tomorrow or Thursday.
    08-19-2014 09:43 AM
  25. Vyenkatesh's Avatar
    Called Nokia Care. I am not getting replacement even though this was second time phone went to factory for repair.

    They have received my phone from Nokia factory and will keep it with them till tomorrow afternoon to confirm problem is resolved or not.

    I have clearly informed them to provide replacement if the problem is not resolved.
    08-20-2014 01:24 AM
54 123

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