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  1. mattdistro's Avatar
    Well I originally updated to Cyan, but ended up doing a hard reset before really testing it out. The problem is still there currently, but it's seemingly gotten better over time anyways.

    I'm debating going back to 8.0 then doing it over again without the hard reset, but I'm still going to restore my backup. Probably would be a waste of time.
    07-30-2014 08:22 AM
  2. kki75's Avatar
    No change here. Swipe/tap bug (screen sensitivity) issue still present. Still extremely annoying, as before, and as after, when it occasionally occurs. Touch sensitivity set to normal.

    This is with a 1520.3 from stock WP 8, Lumia Black, to WP 8.1 Lumia Cyan, using "phone update". No hard reset done.
    07-30-2014 08:57 AM
  3. jlunardi's Avatar
    Can I validate that I am having the same issue as others?

    My "random tap issue" is the screen just starts to go crazy, lots of taps, scrolling, and capacity button clicks(can feel my phone vibrate like i am hitting one of the three buttons). Cortana will come up, start screen will display, and the multitask display will come on. Just seems like a thousand fingers are touching my screen.

    My biggest issue with this is it hangs up my calls, or hits the hold button if I take it away from my face at all. Really is annoying. As far as people thinking this is a hardware issue, I didn't have this issue before 8.1, maybe others did. This phone was perfect before going to 8.1 DP, and now 8.1 on AT&T.

    Sometimes my phone locks up when trying to unlock and I assume it's the same issue. Too many things "touching" the screen making the phone appear to be locked up. To me, it's all the same issue.
    ok so this is not the touch issue they are talking about but I am having the exact same issue on and off, today I did a hard wipe and didn't restore anything or install any apps from the store (to rule out it being an issue with third party apps) but not to long ago I had it happen again. At one point thought it was my case that slightly raps round the edges but I;ve now been using it with out a case and still getting the issue.

    I found this youtube video and its almost exactly like this...
    07-30-2014 02:16 PM
  4. JeffeMaximus's Avatar
    ok so this is not the touch issue they are talking about but I am having the exact same issue on and off, today I did a hard wipe and didn't restore anything or install any apps from the store (to rule out it being an issue with third party apps) but not to long ago I had it happen again. At one point thought it was my case that slightly raps round the edges but I;ve now been using it with out a case and still getting the issue.
    That's the issue I have! Again, I only have had this happen since 8.1. I did a rollback to 8.0 today to make sure it fixes it but based on other reports it does.

    I originally thought it might be my case squeezing the sides but it's not. Went a couple days without a case and it still happened.
    07-30-2014 03:45 PM
  5. JeffeMaximus's Avatar
    That's the issue I have! Again, I only have had this happen since 8.1. I did a rollback to 8.0 today to make sure it fixes it but based on other reports it does.

    I originally thought it might be my case squeezing the sides but it's not. Went a couple days without a case and it still happened.
    Not fixed by rolling back using Nokia recovery tool. I guess its time for an exchange.
    07-30-2014 06:22 PM
  6. Alex Rodriguez Jr.'s Avatar
    Guys. I bought a 1520 last night. Multiple times today I've had it unlock itself, randomly open apps, scroll around.. Is this what you're describing? Should I exchange?
    07-30-2014 06:22 PM
  7. hasasimo's Avatar
    Guys. I bought a 1520 last night. Multiple times today I've had it unlock itself, randomly open apps, scroll around.. Is this what you're describing? Should I exchange?
    Nope, yours is definitely even more faulty than those with "just" the swipe/tap/scroll bug. I'd get it exchanged.
    07-30-2014 11:04 PM
  8. Alex Rodriguez Jr.'s Avatar
    Exchanged last night, will provide updates
    07-31-2014 05:19 AM
  9. jlunardi's Avatar
    Not fixed by rolling back using Nokia recovery tool. I guess its time for an exchange.
    Yes same here rolling back to 8.0 did not help. I also tried then going to the dev preview as previously I did not have the issue when I was on dev preview but it is also now there... Guess same feeling as you its some how hardware related, it just weird it only started with 8.1...
    07-31-2014 05:52 AM
  10. ttxzee's Avatar
    HK country variant, flashed to UK CV, tap registered when swiping is still there, seems as frequent at before, but my phone wasn't too bad to start with, I only encounter 3-7 "wrong taps" per day. And I do use my phone very often throughout the day.
    07-31-2014 06:22 AM
  11. admorris#AC's Avatar
    Bummer... You guys are keeping me from pulling the trigger on the Newegg deal...haha

    Sounds like the 1520 ( all variants) is a work in progress.
    07-31-2014 07:11 AM
  12. jlunardi's Avatar
    Contacted Nokia Customer Care they didn't give any clues as to if this is a known issue or not, they did tell me my warrinty maybe invalid as I installed dev preview. They advised me to take it into Nokia Care Centre to get checked.

    Spoke to Amazon who I bought it through (via third party seller) and they advised I could return it for full refund.

    Question would be then do I get another one, wait for the rumoured new devices coming or go back to Android...
    07-31-2014 07:22 AM
  13. Formula84's Avatar
    Exchanged last night, will provide updates
    So I too had this, my device since purchase always had the sensitivity issue where it would detect a scroll as a tap. America ATT model.

    But I never had the random touch issue of it doing things on its own, ghost touches our button issues.

    I was on dev preview, had my phone backed up, downgraded to 8 using the recovery tool, did not restore from backup, upgraded to Cyan, then hard reset the phone to restore my backup.

    When I did this I started getting the ghost tapping, example, I have pin code lock screen, when I would wake the phone and attempt to put in my password it would always tap numbers multiple times. Also sometimes it would just start tapping numbers on its own.

    The fix for the ghost and unintended multiple presses was to hit power button to sleep and the wake the device again with the power button. This would 90% fix the issue right away for me. But would come back shortly after. Also had camera launches without hitting the button.

    Also another thing that seemed to fix beside asleep and wake, was hitting one of the capacitive buttons while on the lock screen right after it was woken up.

    Turned out that under touch settings, turning off double tap to wake fixed my issue, I still very rarely get a scroll as a tap or keyboard doubles, but its very infrequent, before changing that setting it was happening all the time.

    I think it has something to do with the restore of settings. I read somewhere that said the fix was to hard reset but do not restore from a backup, this sucks and I will not try it as I have too much stuff... But I will live without double tap to wake, its a shame cause on 8 and 8.1 DP I had no issues with this feature, while I did have sensitivity issues I did not have the ghost pressing.

    Maybe try and turn that of or hard reset without a restore.
    07-31-2014 07:25 AM
  14. JeffeMaximus's Avatar
    Also, just FYI, I do not have the issue where my swipes are registered as clicks. I have never had that issue. I absolutely love this phone so I am torn to go and get it replaced. But when it hangs up calls on me it's almost something I can't live with.

    I guess I am going to hold out and maybe hope that the update next week fixes but I am considering it about a 1% chance of that happening (I'd say more like one out of a million..... So you're telling me there's a chance... YEAH!).
    07-31-2014 07:44 AM
  15. JeffeMaximus's Avatar

    Turned out that under touch settings, turning off double tap to wake fixed my issue, I still very rarely get a scroll as a tap or keyboard doubles, but its very infrequent, before changing that setting it was happening all the time.

    I think it has something to do with the restore of settings. I read somewhere that said the fix was to hard reset but do not restore from a backup, this sucks and I will not try it as I have too much stuff... But I will live without double tap to wake, its a shame cause on 8 and 8.1 DP I had no issues with this feature, while I did have sensitivity issues I did not have the ghost pressing.

    Maybe try and turn that of or hard reset without a restore.
    I tried turning double tap to wake off when I was running 8.1 DP and it did not fix the problems for me. Now that I rolled back to 8, I am going to give that another try but I am not hopeful on this either.
    07-31-2014 07:47 AM
  16. iKarlito's Avatar
    No problems at all after the update. Even with screen protector no such problems.
    07-31-2014 08:10 AM
  17. ylap's Avatar
    I had / sometimes have a similar problem with my Lumia 920 running 8.0, now 8.1 DP. If it occurs, it occurs while charging (behavior like in JeffeMaximus posted YouTube link).
    07-31-2014 08:19 AM
  18. Formula84's Avatar
    I tried turning double tap to wake off when I was running 8.1 DP and it did not fix the problems for me. Now that I rolled back to 8, I am going to give that another try but I am not hopeful on this either.
    Try a hard reset without a restore. Others reported that fixes it.
    07-31-2014 09:42 AM
  19. jlunardi's Avatar
    at least with my phone I'm becoming more certain its hardware, when its happening the phone seems to be warm / hot on the back in the top left corner (where the sim card / sd card slots are) and having even light pressure in that area / side seems to cause the issue
    07-31-2014 10:13 AM
  20. Alex Rodriguez Jr.'s Avatar
    On my replacement device, I had zero weird occurrences today. I had six within the first 24 hours on my first one.
    07-31-2014 05:38 PM
  21. Ed Boland's Avatar
    Try a hard reset without a restore. Others reported that fixes it.
    I did that and haven't had any issues since... A happy satisfied 1520 owner here!
    07-31-2014 06:31 PM
  22. KSilcox's Avatar
    Guys. I bought a 1520 last night. Multiple times today I've had it unlock itself, randomly open apps, scroll around.. Is this what you're describing? Should I exchange?
    This is not the same issue this thread was made about, but I have had what you are talking about happen twice now since updating to Cyan. It's super creepy. Like there's a ghost going crazy with your phone, or like someone hacked control of your phone and are spamming screen tap information to your phone. Not sure what causes it but I don't care for it.
    07-31-2014 06:36 PM
  23. Alex Rodriguez Jr.'s Avatar
    Yep, freaky. Either way, this thread was made for screen sensitivity, I think this falls under that category. I hope if it is software related, it's fixed soon.
    07-31-2014 07:13 PM
  24. Ashalinia's Avatar
    I never really experienced any of this after Cyan except once where I was watching a video and a ghost long-press on the search key opened Cortana in voice mode.
    07-31-2014 07:30 PM
  25. Alex Rodriguez Jr.'s Avatar
    This has to be software related. Don't be so convinced that Nokia would've fixed it sooner, many, many bugs exist from the 900 days, and carry over throughout generations
    07-31-2014 10:41 PM
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