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  1. dosek's Avatar
    It's wierd but I have tried to "bend" the back of the phone ... and? Tap & Swipe issue dissappear. I've done it yesterday in the evening and used the phone today all day long and its OK! Now its clear that is hardware failure, but quite easy to fix :-)
    08-10-2014 02:20 PM
  2. tmiz's Avatar
    They all have the issue. My brand new 1520.3 from newegg has it. I can't return it so I will just suffer through.
    Bummer. Didn't realize it was across the board. Thanks for the reply.
    08-10-2014 04:26 PM
  3. EHJ851's Avatar
    It's interesting you mention grounding, after looking at the entire video teardown of the 1520 the I saw 3 points making contact from the engine board (not for digitizer) but for the vibrator contacts are (2), and a third that's right above it and its for ground, maybe its got a bad connection for some and is not grounding properly.
    I used grounding but it is an improper term...more like grounding the screen to the mb...so there is no electrostatic potential between the glass/digitizer and the rest of the phone...fair enough, I ran a little experiment yesterday ( using a ground wire to get rid of electrostatic charges all the time) and no false clicks...
    Formula84 likes this.
    08-11-2014 01:46 AM
  4. lallen3's Avatar
    I have the same issue. Wonder if it will ever get fixed.
    08-12-2014 12:52 PM
  5. setasai's Avatar
    I used grounding but it is an improper term...more like grounding the screen to the mb...so there is no electrostatic potential between the glass/digitizer and the rest of the phone...fair enough, I ran a little experiment yesterday ( using a ground wire to get rid of electrostatic charges all the time) and no false clicks...
    Any ideas on how we can open it up and solidify the grounding terminal?
    08-13-2014 08:06 AM
  6. wps81's Avatar
    I used grounding but it is an improper term...more like grounding the screen to the mb...so there is no electrostatic potential between the glass/digitizer and the rest of the phone...fair enough, I ran a little experiment yesterday ( using a ground wire to get rid of electrostatic charges all the time) and no false clicks...
    Hey, this is really helpful. Would you mind also illustrate how you did your experiment?
    08-13-2014 08:27 AM
  7. EHJ851's Avatar
    late response, sorry. I was using a simple wire connected to the ground...even my cat was surprised of my behavior..
    Basically, I am happy to say I'm false clicks free by making sure I always touch something that conducts electricity TO the ground before using the phone ( my wild guess is that it's my own static charge causing the false clicks). Basically, always make sure you touch something that's not made of plastic or wood, I know it sounds weird, touch a wall, faucet, metal fence... I would really like some feedback from other users..
    We need further investigation over this...
    Last edited by EHJ851; 08-14-2014 at 03:44 AM.
    Timbre70 and Formula84 like this.
    08-14-2014 03:01 AM
  8. danjah's Avatar
    Hold the phone like for taking a photo, index finger and thumb on the top(left hand)(Nokia logo) and on the bottom(right hand)(capacitive buttons)...

    but squeeze firmly as if there where buttons where your fingers are, this should do it I even put a small twist on it till I saw the LCD flex a bit, this cleared it up... But everyone is different, and may only be temporary. In my case I still ended up disabling double tap to wake as while this worked it was still annoying to do all the time, I am now convinced its hardware that I intensified by software, as turning off the double tap wake setting fixes my random ghost tapping on wake issue...
    Thank you very much! I first did the squeeze-thing only, and with little effect. Then, after turning off double tap to awake, the problem with my 1520 clicking when swiping is completely gone. It also removed the annoying ~0.5 sec freeze on the homescreen when unlocking it, which have forced me to unlock, then wait for a tiny bit - and then scroll, half of the time ending up opening som random app.

    This is my conclusion after using it for a couple of hours. I'll be sure to update if the problem returns - which I'm actually rather convinced it won't.

    24 hrs later: My phone is working perfectly. I swipe, 1520 swipes. I click, 1520 clicks. Seems to be permanent.
    Last edited by danjah; 08-15-2014 at 05:45 AM.
    Formula84 likes this.
    08-14-2014 05:30 AM
  9. hasasimo's Avatar
    Don't worry, it'll be back :)
    08-14-2014 10:40 AM
  10. Formula84's Avatar
    Don't worry, it'll be back :)
    I have video proving double tap to wake caused issues, for me, hard to ignore when you watch it.

    I agree it does not completely fix it but in severe cases like mine it helped alot... I am very interested in this grounding theory though.
    08-15-2014 12:02 AM
  11. anon(8967500)'s Avatar
    As a long term windows fan, and now a massive fan of Nokia wp8.1 and having run every form of beta since Microsoft started the practice. I work in IT my last phone was a 920 and two weeks ago I switched to the 1520 for the higher speed, camera, battery life and screen real estate. I immediately noticed a quirk and have to disagree with it being a fault. The quirk, if you scroll with a very light touch it registers as a press. I feel because the screen is so big and the 1520 so sensitive to touch we start to stroke the screen in too wishy washy a manner. The moment I go back to touching the screen with normal force the false registers stop. I noticed it first when I would half heartily punch in my pin code instead of proper presses. It also explains some of the inconsistency. Also I don't pocket the phone, its in a fob in my shirt pocket so never cops any bending force.
    Timbre70 likes this.
    08-15-2014 03:53 PM
  12. Timbre70's Avatar
    if you want to scroll, avoid lightly touching the screen and letting go; put your whole weight of finger down on screen, then swipe over. If you want to tap, lightly touch screen and let go quickly = it will activate selection.

    In IT-Support Personnel's speak, it's a user problem. LOL.....

    Play around with your screen a bit and you will understand what I am trying to say.
    08-15-2014 10:32 PM
  13. Timbre70's Avatar

    Thank you very much! I first did the squeeze-thing only, and with little effect. Then, after turning off double tap to awake, the problem with my 1520 clicking when swiping is completely gone. It also removed the annoying ~0.5 sec freeze on the homescreen when unlocking it, which have forced me to unlock, then wait for a tiny bit - and then scroll, half of the time ending up opening som random app.

    This is my conclusion after using it for a couple of hours. I'll be sure to update if the problem returns - which I'm actually rather convinced it won't.

    24 hrs later: My phone is working perfectly. I swipe, 1520 swipes. I click, 1520 clicks. Seems to be permanent.
    I don't have this issue even with glance and peek ON.

    Try this:

    if you want to scroll, avoid lightly touching the screen and letting go; put your whole weight of finger down on screen, then swipe over. If you want to tap, lightly touch screen and let go quickly = it will activate selection.

    In IT-Support Personnel's speak, it's a user problem. LOL.....

    Play around with your screen a bit and you will understand what I am trying to say.
    08-15-2014 10:33 PM
  14. hasasimo's Avatar
    I don't have this issue even with glance and peek ON.

    Try this:

    if you want to scroll, avoid lightly touching the screen and letting go; put your whole weight of finger down on screen, then swipe over. If you want to tap, lightly touch screen and let go quickly = it will activate selection.

    In IT-Support Personnel's speak, it's a user problem. LOL.....

    Play around with your screen a bit and you will understand what I am trying to say.
    This has been a documented issue since the device was launched late last year. Every type of touch has been tested. It has nothing to do with how lightly or heavily you're touching the screen.
    theefman, Formula84 and EHJ851 like this.
    08-15-2014 10:48 PM
  15. Timbre70's Avatar
    late response, sorry. I was using a simple wire connected to the ground...even my cat was surprised of my behavior..
    Basically, I am happy to say I'm false clicks free by making sure I always touch something that conducts electricity TO the ground before using the phone ( my wild guess is that it's my own static charge causing the false clicks). Basically, always make sure you touch something that's not made of plastic or wood, I know it sounds weird, touch a wall, faucet, metal fence... I would really like some feedback from other users..
    We need further investigation over this...
    Static will most likely cause the screen to "flicker" when touched, and selection unable to be activated. I have a Sony Xperia handset with this problem.
    08-15-2014 10:57 PM
  16. EHJ851's Avatar
    Static will most likely cause the screen to "flicker" when touched, and selection unable to be activated. I have a Sony Xperia handset with this problem.
    Static might affect different components on diff degrees.., screen flicker VS digitizer layer.
    I'm not saying that I've found and identified the culprit, I'm just saying that in my case, making sure I get the 1520(and me) "discharged" had worked on with a positive result. Also, the recommended squeezing was based on HW design from another device that doesn't apply yo 1520.
    As a hint, when dealing with random issues that are not easily reproduced under a given scenario (like for us: there is no way we could GUARANTEE a false click) the focus shifts to environmental factors (temp, humidity, atm press, even static charges). Those factors add the RANDOM illusion/flavor in this scenario since not a lot of users weigh external factors in.
    For me, the highest incidence in false clicks was always when I was traveling in planes/trains ~ remember the polymer the seat covers? great source of static.
    What I also did noticed by using a "touchscreen test software" from store is that there is always a 2~3 mm jump in contact points when I touch the screen....could be from the way WP register the touches, HW issue or crappy programming from app dev. I will try to take a video and post it later.
    08-16-2014 01:04 AM
  17. Geddeeee's Avatar
    This has been a documented issue since the device was launched late last year. Every type of touch has been tested. It has nothing to do with how lightly or heavily you're touching the screen.
    I agree with the idea of using the 1520 slightly different when touching and scrolling. Whether it's a documented issue or not, for some, the technique suggested by Timbre70 works....
    Timbre70 likes this.
    08-16-2014 06:42 AM
  18. hasasimo's Avatar
    I agree with the idea of using the 1520 slightly different when touching and scrolling. Whether it's a documented issue or not, for some, the technique suggested by Timbre70 works....
    Has it? I haven't heard of that really working. Makes me wonder if they really had the same bug we're talking about then. If it was as simple as touching the display differently, then why is the problem still so prevalent? Touching the screen differently has been suggested in the countless other threads about this bug, including the gargantuan thread on the Nokia support forum.
    theefman likes this.
    08-16-2014 01:12 PM
  19. Geddeeee's Avatar
    Has it? I haven't heard of that really working. Makes me wonder if they really had the same bug we're talking about then. If it was as simple as touching the display differently, then why is the problem still so prevalent? Touching the screen differently has been suggested in the countless other threads about this bug, including the gargantuan thread on the Nokia support forum.
    That's why I added the 'for some'. I'm not saying this is a cure all for screen sensitivity problems. My screen issues are slight, and as such the technique described by Timbre70 lessened the few phantom taps I have experienced.

    A lot of people have severe issues with this, and this is obviously some sort of hardware defect... Some of us have been lucky.

    It also seems that there are a lot people that are adamant that all 1520s suffer the same issues, and so any techniques offered are immediately met with 'you are wrong' replies. The screen issues vary widely from device to device or do not occur at all.
    In the end, any help with this issue is welcome. If it helps even a few people, then any advice is certainly valid....
    Timbre70 and dellaster like this.
    08-16-2014 01:34 PM
  20. Madam ImAdam's Avatar
    Hi everyone, just wanted to add that I am still experience this garbage from time to time... Mostly on third party apps, and it's particularly horrendous in the Flickr Central app. Scrolling and swiping is nearly always registered as a tap. Definitely effects my overall impression of the windows phone experience in a negative way.
    08-16-2014 01:47 PM
  21. Timbre70's Avatar
    If your set is already screwed - damaged due to putting in tight pockets, then nothing can help except having it rectified. However, if yours is new, I would suggest not to put in tight pockets to begin with. Mine was a brand new set, and initially I thought I had the same issue as many 1520 owners have. Having acquainted and experimented various ways to touch with it now, I think mine was actually a 'user problem'. Lol...
    08-16-2014 08:20 PM
  22. jbfoster61's Avatar
    I bought my 1520 brand new. Never in my pocket. I used a leather case on my belt. 5 months latter the problems started, touch issues, search starting, typing on it's own. I took mine back and got another. So far its been a couple of months and no problems.

    Jim
    08-17-2014 03:25 PM
  23. Embelton's Avatar
    My problems started after about 5 months too. I thought I had it solved by checking the date reset problem and turning off Glance but this lessened the frequency instead of curing the problem. Yes, I was carrying the phone in my front pocket until I read this thread.

    Before long, my phone is practically unusable as any touch to the screen sends it haywire. I can't even SMS. I upgraded to Cyan but there was no difference at all. I backed up my phone and did a full reset without restoring any data. It immediately went haywire right away, opening and closing windows and Bing. I reset again with a data restore, same result. Took out my SD card, no difference.

    Now, I'm trying the squeeze method and it immediately works but only for a few moments. Probabaly just long enough to get out a SMS, then it goes crazy again. I can't use the camera at all. If it goes crazy for more than a few minutes, the touch driver will crash and I'll have to reboot the phone to get the driver working again. I find myself having to reboot my phone half a dozen times a day. Is that not below the minimum expected user experience?

    I had long enough with a working phone to know that I'd rather have a windows phone than anything else. I love the interface and can't imagine going back to iOS or on to Android. That said, this hardware issue is making my like for the OS hard to justify. I can't upgrade to a new handset for another 6 months and I can't use this one at all. I think I have no choice to go and get a replacement SIM card for my old iPhone.

    I really think Nokia should recall and fix these phones. It's not just hurting the Nokia brand, it's hurting the whole marketing environment of windows phone. Really wish I'd bought the Samsung now.
    08-19-2014 07:55 PM
  24. Formula84's Avatar
    My problems started after about 5 months too. I thought I had it solved by checking the date reset problem and turning off Glance but this lessened the frequency instead of curing the problem. Yes, I was carrying the phone in my front pocket until I read this thread.

    Before long, my phone is practically unusable as any touch to the screen sends it haywire. I can't even SMS. I upgraded to Cyan but there was no difference at all. I backed up my phone and did a full reset without restoring any data. It immediately went haywire right away, opening and closing windows and Bing. I reset again with a data restore, same result. Took out my SD card, no difference.

    Now, I'm trying the squeeze method and it immediately works but only for a few moments. Probabaly just long enough to get out a SMS, then it goes crazy again. I can't use the camera at all. If it goes crazy for more than a few minutes, the touch driver will crash and I'll have to reboot the phone to get the driver working again. I find myself having to reboot my phone half a dozen times a day. Is that not below the minimum expected user experience?

    I had long enough with a working phone to know that I'd rather have a windows phone than anything else. I love the interface and can't imagine going back to iOS or on to Android. That said, this hardware issue is making my like for the OS hard to justify. I can't upgrade to a new handset for another 6 months and I can't use this one at all. I think I have no choice to go and get a replacement SIM card for my old iPhone.

    I really think Nokia should recall and fix these phones. It's not just hurting the Nokia brand, it's hurting the whole marketing environment of windows phone. Really wish I'd bought the Samsung now.
    Do you have no warranty options? That's seems so extreme that they should swap out your device.
    08-26-2014 06:56 PM
  25. theefman's Avatar
    So, I guess its still status quo with this problem? Is the "fix" holding for anyone?
    Last edited by theefman; 09-04-2014 at 06:35 AM.
    09-04-2014 06:08 AM
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