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  1. 1st_Raven's Avatar
    Not sure if anyone else is getting this but I've updated my phone from WP8 (working fine) to 8.1 with the OTA cyan update and once the update was completed, the phone was showing it was in flight mode. I set it all up over wifi included a restore, and then disabled the flight mode to find that it is rapidlly switching between flight mode and mobile mode (active connection)

    I've already done a hard reset and try quickly gone through the setup process again (no restore of my data) and the same thing happens.

    I've now completed a restore back to WP8 using the Nokia tool (Mobile signal works fine) and have restarted a new download and upgrade process but has anyone else had this issue?

    Video of the issue:
    Last edited by 1st_Raven; 07-23-2014 at 10:45 AM.
    07-23-2014 10:05 AM
  2. 1st_Raven's Avatar
    2nd update did exactly the same. Back to WP8 for me then. Strange that the DP8.1 worked fine when I was using it.
    07-23-2014 10:45 AM
  3. Mikey Windham III's Avatar
    Mine is doing the same thing it's reallllyyyy annoying this needs to be fixed ASAP
    07-25-2014 08:41 PM
  4. 1st_Raven's Avatar
    Mine has gone back to Nokia to be repair under warranty. I'll let you know if it comes back fixed.
    07-26-2014 02:48 AM
  5. akthelonelyman's Avatar
    Strange ... Though I noticed a relatively poor reception and problems with internet connectivity and mail syncing after update I soft reset it yesterday and its ok now I hope.I would hate it if bugs persist coz 8.1 is a huge upgrade from WP 8
    07-26-2014 03:47 AM
  6. Geddeeee's Avatar
    These are NOT OS bugs...
    Sounds like a network issue if it is now working fine. I don't understand why every little 'blip' is a 'bug that needs to be fixed'... Not everything is Microsoft's fault!!!!

    Anyway, I'm glad it's working again.
    07-26-2014 06:42 AM
  7. 1st_Raven's Avatar
    It would appear that mine was a hardware issue, which was strange that it only appeared with the Cyan update, something that I proved multiple times. Even a different sim card on a different network didn't fix the issue.

    I'll see when I get my phone back from Nokia's warranty repair to see exactly what was wrong.
    07-26-2014 08:23 AM
  8. akthelonelyman's Avatar
    These are NOT OS bugs...
    Sounds like a network issue if it is now working fine. I don't understand why every little 'blip' is a 'bug that needs to be fixed'... Not everything is Microsoft's fault!!!!

    Anyway, I'm glad it's working again.
    If that was meant for my post yeah its bug coz it was working fine with WP 8. So don't judge.
    If it was not meant for my post sorry.
    07-26-2014 10:12 AM
  9. Geddeeee's Avatar
    If that was meant for my post yeah its bug coz it was working fine with WP 8. So don't judge.
    If it was not meant for my post sorry.
    I wasn't judging, hence the "Anyway, I'm glad it's working again." part.....
    Iki Taba likes this.
    07-26-2014 10:22 AM
  10. akthelonelyman's Avatar
    I wasn't judging, hence the "Anyway, I'm glad it's working again." part.....
    Yeah its a great tactic to land safely and say you were not judging after actually judging and say what they say is wrong with no basis lol.
    07-27-2014 06:38 AM
  11. Shiju Thomas2's Avatar
    I am having same issue mentioned above on my Lumia 1520. Its working well with WP 8.0. itried atleast 5times with different network SIM. no luck.
    Is anybody have any solution for Network Issues after 1520 Cyan update. Thanks
    07-29-2014 11:44 AM
  12. 1st_Raven's Avatar
    Well, I've received my phone back from Nokia care and their 'repair' which is to downgrade the phone to 8.0 and leave it then. Just wonderful.
    07-31-2014 09:22 AM
  13. weisman87's Avatar
    I'm talking with NokiaCareUS about this but so far no solution. Will keep people updated.
    07-31-2014 10:59 AM
  14. Vyenkatesh's Avatar
    I had a chat with Microsoft support and they advised me to downgrade to 8.0 by using Nokia Software Recovery tool and then again upgrade to 8.1 to check if is solves Wi-Fi connectivity issues and Call drops. But it did not resolve the problem.

    I have replied them to escalate further as said by support person in his reply.
    08-04-2014 10:38 AM
  15. tropolite's Avatar
    This doesn't sound like an isolated issue.
    I downgraded my 1520 (apace Hong Kong_222) to 8, (after having 8.1 update 1DP - which everything was working fine), to get the Cyan firmware update, as well as 8.1 (and updated that to 8.1 update 1DP). I'm in Australia on Telstra Carrier.

    Mine does not actually show it is in Flight Mode - I can still make calls but every time I try to use my cellular data it says I need to turn it on (which it is). The only difference being Cyan firmware -
    I expect this is related to the above users issues... looking for a fix too.

    Update - seems as though the update somehow blew the APN settings. I manually entered the APN settings for my Carrier (haven't done that for a long time), but data is working fine again.
    Last edited by tropolite; 08-07-2014 at 11:27 PM.
    08-07-2014 09:56 PM
  16. weisman87's Avatar
    This doesn't sound like an isolated issue.
    I downgraded my 1520 (apace Hong Kong_222) to 8, (after having 8.1 update 1DP - which everything was working fine), to get the Cyan firmware update, as well as 8.1 (and updated that to 8.1 update 1DP). I'm in Australia on Telstra Carrier.

    Mine does not actually show it is in Flight Mode - I can still make calls but every time I try to use my cellular data it says I need to turn it on (which it is). The only difference being Cyan firmware -
    I expect this is related to the above users issues... looking for a fix too.
    Yours sounds much better than mine, I can't make calls at all. When i try to make a call, it asks me to turn it on, but it never actually does turn on.
    08-07-2014 10:21 PM
  17. Bobvfr's Avatar
    Just updated my 1520, all went well but now I don't seem to have a stable Wi-Fi connection, it keeps on going from connected to searching, it doesn't say that flight mode is selected.

    Will do a restart after me dinner.


    Bob
    08-08-2014 01:22 PM
  18. DannyPaw's Avatar
    I've now completed a restore back to WP8 using the Nokia tool (Mobile signal works fine) and have restarted a new download and upgrade process but has anyone else had this issue?
    Yeah, I now have this exact same issue and the symptoms are the same as your video shows. 1520 with Cyan update as well. Tried the software recovery tool and reset everything, but no change, happens even after completely clean reset. Unable to revert back to WP8 after Cyan is updated though. Taking the phone to a service facility soon... It did work for a long while, I updated to Cyan on July 25th like a month ago.
    08-26-2014 12:46 AM
  19. Martin McMahon's Avatar
    I'm having the same issue with my 1520. I tried reverting back to 8.0 using the nokia recovery tool but the only option is 02061.00066.14253.40001. Are there any other options to get back to 8.0?
    08-27-2014 08:24 AM
  20. weisman87's Avatar
    I'm having the same issue with my 1520. I tried reverting back to 8.0 using the nokia recovery tool but the only option is 02061.00066.14253.40001. Are there any other options to get back to 8.0?
    I don't think there's a way to go back if the tool is restoring to Cyan/8.1. I have a copy of the Black/8.0 firmware, though, if you can think of a way to get it from me.
    08-27-2014 11:58 AM
  21. Derrizah's Avatar
    Same issue here but on a Lumia 520. It was fine until today it said it should restart in order to install an update(I've already installed cyan so it's not it.). Then this.
    Tried hard and soft reset but no luck. Don't want to downgrade but looks like it's the only fix till Microsoft does something about it.
    08-28-2014 05:46 AM
  22. DannyPaw's Avatar
    My 1520.1 RM-937 came back today after its two week tour from retailer to national service facility to European central service facility, back to national, back to retailer. They replaced the main circuit board (or whatever) and everything's back to normal now - with Cyan firmware installed. IMEI changed as well.

    Not sure but I think the board is of a cyan Lumia as the phone now reset to cyan theme instead of the usual yellow.

    Another thread has this solution suggested if you want to try.

    OK Nokia's Twitter teams Seems a little better then tech support. They gave me this and it worked.

    Go here and download each one. t.co/ikxjzaCrza (Put http.. ect in front) I can't post links yet
    The Instructions are for WP8, I just downloaded a QR Scanner app. I found that I didn't have the access point app.

    not that I need it because I'm on a Single Sim RM-940. After I checked, Updated, or installed each off these apps.

    Restarted the phone and the Airplane mode problem was fixed. It's worth a try if you have this problem.
    09-09-2014 01:32 PM
  23. igorhk's Avatar
    i had a similar issue so i took it to Nokia Care few weeks ago. Long story short they screwed up my phone when changing the motherboard so i had to take it back to nokia care. They kept it 3 weeks and after 3 weeks of thinking they decided to give me a new one...which has the same issue. I don't think I will keep it for very long, no more nokia phones for me
    Vyenkatesh likes this.
    09-10-2014 09:36 AM
  24. weisman87's Avatar
    My 1520.1 RM-937 came back today after its two week tour from retailer to national service facility to European central service facility, back to national, back to retailer. They replaced the main circuit board (or whatever) and everything's back to normal now - with Cyan firmware installed. IMEI changed as well.

    Not sure but I think the board is of a cyan Lumia as the phone now reset to cyan theme instead of the usual yellow.

    Another thread has this solution suggested if you want to try.
    Danny, how did you get yours to make that trip? Was that a warranty claim? Nokia US tells me they can't replace it, and Nokia Mexico also just told me they can't replace it.
    09-17-2014 05:30 PM
  25. DannyPaw's Avatar
    Yes, it was a warranty claim and in Finland. I completely reset the phone beforehand and told the retailer the symptoms: that it stays in flight mode and when out of flight mode the phone starts heating, those are pretty much all the words they wrote to the service request, even though I also told them the fault is probably caused by Cyan update (which did however work for a month). Retailer doesn't do anything else than send it to authorized national service facility, but they can only do so much and anything beyond really basic stuff gets sent to Nokia central facility. Think it's thought to be in Poland or UK or somewhere around there anyway. They didn't replace the phone itself, just the motherboard and it was replaced under warranty. Also my only contact in this has been with the retailer.

    I was also kind of hoping that this could somehow fix the tap-instead-of-slide-gesture issue I've always had, but that hope was pretty much immediately shot down when literally the first slide gesture I made was interpreted as a tap by the phone...
    09-18-2014 05:37 AM
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