10-06-2014 10:41 AM
27 12
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  1. EBynum's Avatar
    I have an AT&T Lumia 1520 and after the WP 8.1/Lumia Cyan update I've had an intermittent problem where the phone gets really hot and drains the battery while idle. When I wake it up, it's stuck on a white "loading" screen. I have to force a reboot by holding down the power button for several seconds. That fixes it until the next mysterious occurrence. This has been happening off and on since the update and I haven't a clue what's causing it. I always make sure all apps are closed when I put the phone to sleep. After these occurrences, I check the app usage but none of the apps listed show an unusually high amount of usage. So it seems to be some sort of bug in the firmware/software.

    Has anyone else experienced this? Is it a problem only on the Lumia 1520? I'm wondering how widespread of an issue this is. Anyone know what's causing this problem and if there is a fix? I wonder if Nokia/Microsoft is even aware of the issue.

    I also have an AT&T Lumia 635 that came with the update and an AT&T Lumia 920 that I recently updated, and so far, neither of those phones have had this problem, just the 1520.

    I did find a thread on the Nokia support forums where a few others reported the same problem. No mention of a fix though. One person suggested doing a hard reset. Another person said they did that and that it didn't help. Someone else suggested using the Nokia Software Recovery Tool, I guess to reinstall the update. I haven't tried any of these things yet. Was wondering if someone else has and if it fixed the problem. Not sure if I should try it, or just live with this and wait for the WP 8.1.1/Lumia Denim update to see if it fixes it.

    I'd appreciate any help/advice about this problem. If a lot of you are having this same problem, please comment, and I can send this thread to Nokia Support. Thanks!
    09-14-2014 01:07 AM
  2. RumoredNow's Avatar
    You say a white screen... Do you run Light Theme? My screen is black when it happens.

    You say Loading... Does it say "Resuming" by any chance? That's what mine says when it happens.

    Mind you I'm on a 1520.3, but also I'm using 8.1 + Cyan, no P4D. I reset via Nokia Software Recovery and it came back anyway.

    Check my post in this thread: http://forums.windowscentral.com/win...-my-phone.html I have a theory about stock media players and SD cards...

    Also a new theory is put forward there by NexEverto about the Cortana Tile....
    09-14-2014 09:24 AM
  3. EBynum's Avatar
    You say a white screen... Do you run Light Theme? My screen is black when it happens.

    You say Loading... Does it say "Resuming" by any chance? That's what mine says when it happens.

    Mind you I'm on a 1520.3, but also I'm using 8.1 + Cyan, no P4D. I reset via Nokia Software Recovery and it came back anyway.

    Check my post in this thread: http://forums.windowscentral.com/win...-my-phone.html I have a theory about stock media players and SD cards...

    Also a new theory is put forward there by NexEverto about the Cortana Tile....
    Thanks for your reply. To answer your questions, yes, I'm using the light theme so my background is white. And it does say "Loading" with the little spinning circle. It appears to be trying to load the start screen. I would assume that your "Resuming" is the same thing. Thanks for letting me know using the Nokia Software Recovery Tool didn't work for you. It saves me the trouble of trying it. Thanks also for your link to the other thread. I'll check it out. I also read on another thread about this problem possibly being caused by having Cortana pinned to the start screen, so I've just unpinned it. We'll see if that does the trick. I have Cortana pinned on my Lumia 635 and 920, and so far no issue on those phones. This seems to be a 1520 only issue. Weird. Hopefully, the next update will fix this.
    09-14-2014 04:37 PM
  4. RumoredNow's Avatar
    Yeah... The thread I linked, someone mentioned Cortana as well...

    Of the two, I'd much rather use 3rd party media players than give up Cortana on my Start Screen.

    Cortana is still there and no Resume yet... After about 34 hours off the stock Music and Video Apps.
    09-14-2014 10:51 PM
  5. Peter Harvey's Avatar
    Everytime my Lumia 1520 heats up, I go to Battery Saver, then Bing News, then I turn off the background, and I find that this stops the overheating and battery drain.
    If it doesn't, then I do a soft reboot.
    Problem fixed - until it occurs again another time...
    09-15-2014 12:04 AM
  6. EBynum's Avatar
    Yeah... The thread I linked, someone mentioned Cortana as well...

    Of the two, I'd much rather use 3rd party media players than give up Cortana on my Start Screen.

    Cortana is still there and no Resume yet... After about 34 hours off the stock Music and Video Apps.
    Not sure the stock Music and Video apps have anything to do with the problem I described in my original post, considering I haven't used those apps and that issue still happened. I don't have any music or videos stored on my SD Card either. My issue has been intermittent. Often several days go by between occurrences. Was it happening more frequently for you? Just thinking that after 34 hours it still may be too soon to tell if the issue is resolved. Fingers crossed. On my end, we'll see what unpinning Cortana does.
    RumoredNow likes this.
    09-15-2014 12:11 AM
  7. RumoredNow's Avatar
    Not inconceivable there could be more than one "conflict" that causes this issue...

    It was starting to happen frequently and that is how I noticed the stock player correlation on my 1520.3. Still no issues... I'm just waiting for the other shoe to drop.

    Thing is; I leave the end of September for one month in Italy. I want thi sorted before I go. I would also like Cortana front and center while taking multiple flights...

    I hope no Cortana solves it for you. But I'm sad you have to take her off the start screen...
    09-15-2014 10:03 AM
  8. RumoredNow's Avatar
    Everytime my Lumia 1520 heats up, I go to Battery Saver, then Bing News, then I turn off the background, and I find that this stops the overheating and battery drain.
    If it doesn't, then I do a soft reboot.
    Problem fixed - until it occurs again another time...
    Yep... and a significant hit to battery. If the phone isn't in your pocket (and this beast frequently is not) or your hand, you don't have the heat for a clue it is happening again.

    The soft reset to provide temporary relief isn't a cure... It's an aspirin.
    09-15-2014 10:05 AM
  9. cndspec's Avatar
    Having the same heating/draining issue on my 920 after updating to cyan with update 1. It is totally random. Sometimes I'm getting only a couple of hours of battery life and then other times I can go a couple of days without really having to charge after light usage. For instance yesterday after taking the phone off the charger at about 8 am I still had 71% battery left at 10pm when I put it on before turning in. There is no pattern to it. A soft reset only appears to solve the problem at the time it is happening. As the op stated checking in the battery saver app shows nothing with high usage. I did turn off Bing news being able to run in the background a couple of days ago and that seems to have helped if yesterday is anything to go by. Hasn't been off long enough to know for certain yet though.
    09-15-2014 10:23 AM
  10. RumoredNow's Avatar
    Sounds like we are getting a variety of background processes which don't stop when the app requiring them is no longer active...
    09-15-2014 01:25 PM
  11. Germak's Avatar
    I had the same problem with my 1520 for a long time.the problem solved for me after unpin Cortana live tile and uninstalling Skype.I think that this freezing issue is from Cortana only.hope that I helped you!!!
    09-18-2014 10:23 PM
  12. quadxeon's Avatar
    Same problem here. I disabled Cortana (changed region) one week ago. The next 100% charge gave five (5!) days with normal use. I was very happy with that. Then, two days ago, I went to bed with 95%, enabled flight mode, next morning, after 6 hours, the battery was on 20% and the Lumia was hot. Charged it again yesterday evening (100%), went to bed - flight mode - after six hours 16% and the device was hot. I don't get it.
    09-19-2014 02:09 AM
  13. EBynum's Avatar
    Well, it's been 5 days since I've unpinned Cortana from my 1520's start screen and so far so good. Have not had any more occurrences of the heat/battery drain/frozen "loading" screen issue. We'll see if this lasts. I sure hope the next update brings a fix for all these random issues. On a flagship device like the 1520, these bugs are not acceptable.
    09-19-2014 11:56 PM
  14. EBynum's Avatar
    Same problem here. I disabled Cortana (changed region) one week ago. The next 100% charge gave five (5!) days with normal use. I was very happy with that. Then, two days ago, I went to bed with 95%, enabled flight mode, next morning, after 6 hours, the battery was on 20% and the Lumia was hot. Charged it again yesterday evening (100%), went to bed - flight mode - after six hours 16% and the device was hot. I don't get it.
    Seems really weird that enabling flight mode would cause all that battery drain. If flight mode is enabled, the phone shouldn't be doing anything in the background, right? I really don't get that either. Have you tried a soft reset?
    09-20-2014 12:03 AM
  15. RumoredNow's Avatar
    I've unpinned Cortana from Start, but am also careful to back out of Apps (repeat tapping Back key until App closes) as I'm hearing some background processes don't close when an App is closed from the multitasking view (hold Back key for card view)...

    I have not had any problems yet...
    Arijit Datta likes this.
    09-22-2014 04:47 PM
  16. quadxeon's Avatar
    Exactly. Yes, I tried a soft reset. I think this is a random behavior. Perhaps the phone is trying to sync something? I always use the back key and I never leave programs open (file manager etc.).
    09-23-2014 06:18 AM
  17. RumoredNow's Avatar
    Exactly. Yes, I tried a soft reset. I think this is a random behavior. Perhaps the phone is trying to sync something? I always use the back key and I never leave programs open (file manager etc.).
    The base issue is that Microsoft have now left it to the developer to decide how the App behaves on Back Key command and there is no longer a set behavior across all Apps...
    09-23-2014 09:49 AM
  18. Sam_oslo's Avatar
    I have had this issue a couple of times. It doesn't happen often, but it's enough to create a physiological unreliability on the phone and battery life.

    I have never installed Cortana on this install, and always use Back key to close all Apps.

    First time it happened right after using the Files App, but I don't know if that's the Couse.
    09-23-2014 11:11 AM
  19. chamindu mihiranga's Avatar
    Same problem here. heating on the top back and loading & loading. I did a hard reset as well, unpinned cortana, uninstalled all irrelevant apps. nothing worked. is this a software issue or hardware issue?
    why anyone doesn't suggest a clear solution for this? I m in stress now!
    09-28-2014 08:02 PM
  20. chamindu mihiranga's Avatar
    Same problem here. heating on the top back and loading & loading. I did a hard reset as well, unpinned cortana, uninstalled all irrelevant apps. nothing worked. is this a software issue or hardware issue?
    why anyone doesn't suggest a clear solution for this? I m in stress now!
    09-28-2014 08:03 PM
  21. MATRIX RELOADED's Avatar
    Happened to me also for about 2 times already in a span of 2 weeks! Last episode just happened yesterday. I just soft reset the phone to fix the resuming and phone heating. What pisses me off is that both times the sdcard needed to be taken out of the phone and onto my laptop to get scanned and fixed, as the phone said I have a busted card and needed to be replaced after the phone scanned it upon soft reset. I thought it was an SDcard issue but chancing upon this thread could mean this is a software one. I'm using L1520.1 wp8.1/cyan no DP with 32g sandisk class 10
    09-28-2014 09:36 PM
  22. kais_4's Avatar
    As I mentioned in another forum; I had the exact same problem and solved it by uninstalling the 'Live Lock Screen BETA'. Even when the program was reportedly not running it caused my battery life to plummet and my phone to overheat.
    09-28-2014 11:21 PM
  23. JamesPTao's Avatar
    As I mentioned in another forum; I had the exact same problem and solved it by uninstalling the 'Live Lock Screen BETA'. Even when the program was reportedly not running it caused my battery life to plummet and my phone to overheat.
    Good advice, I had the same issue. As also mentioned in other forums after unistalling the app you have to go under settings and turn kids corner back on to get rid of the problem completely (don't ask me why but it works probably overrides permissions or deactivates some of the app code left on the phone).
    09-28-2014 11:27 PM
  24. RumoredNow's Avatar
    As I mentioned in another forum; I had the exact same problem and solved it by uninstalling the 'Live Lock Screen BETA'. Even when the program was reportedly not running it caused my battery life to plummet and my phone to overheat.
    Good advice, I had the same issue. As also mentioned in other forums after unistalling the app you have to go under settings and turn kids corner back on to get rid of the problem completely (don't ask me why but it works probably overrides permissions or deactivates some of the app code left on the phone).

    Yet neither of those work for some users. They are masking some symptom. I'm convinced it is tied to the new API for "back button" and some apps are still having background processes running if not closed all the way by accident from the users's app closing method. It also seems to go hand in hand with indexed files in storage (media, documents, etc.) from my experience.

    I never had Live Lock Screen Beta and I had the "resuming" or "loading" screens. Activating and deactivating Kid's corner did not solve it.

    Removing Cortana from the start screen worked, but also at the same time I was watching to be sure I always backed out of apps to close them. Then long press back to get to card view and tapping "X" button on any persistent apps (never swiping the app off screen). I haven't had an issue for quite some time and I cautiously added Cortana back to my start screen... Still no repeat of the problem.

    Masking the symptoms is not a cure, nor is finding a root cause to avoid. But knowing how to avoid the problem sounds the better of the two (mask or avoid). Those with success by removing Live Lockscreen or enable/disable Kid's Corner or removing Cortana from Start... You may see your symptoms return. If you do, I would suspect the wrong app closed by the wrong method and bet dollars to donuts that app reads media indexing.

    It won't be over until Microsoft puts out a bug patch.
    09-29-2014 08:19 AM
  25. Scienceguy Labs's Avatar
    Has anyone noticed their 1520 getting super hot along the upper left section (when looking at the screen) of the phone. I've experienced warm phones before, but when I'm listening to Xbox Music while browsing through my collection, my phone gets super hot...way hotter than I've ever experienced. Also, scrolling through artists or songs starts to get somewhat choppy. Just curious if any of you are having issues while specifically using Xbox Music.
    09-30-2014 08:28 PM
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