11-24-2014 04:06 PM
28 12
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  1. pavvento's Avatar
    Today I went to AT&T to get the secure sim card to use Soft Card. After registering through the app it told me my phone is not compatible. I presume it is because I'm not using the AT&T variant of the phone. Is there a way to "trick" the phone into thinking it is compatible so I can use it?

    Thanks.
    11-07-2014 12:29 PM
  2. Brandon Keenan's Avatar
    I just got my "enhanced sim card" as well from att for my 1520.3 and I have the same problem. I sent softcard a message on fb so we'll see what they say...
    pavvento likes this.
    11-08-2014 05:52 PM
  3. GoodThings2Life's Avatar
    I've had no luck getting Softcard or AT&T to respond about this on Twitter or Facebook. However, I did notice that the app is no longer listed for download. Hopefully they fix it rather than leave it this way.
    11-09-2014 03:56 PM
  4. RumoredNow's Avatar
    You can still find the app via the gosoftcard web site...

    https://www.gosoftcard.com/?gclid=Cj...5VPBoCx5Lw_wcB

    ​On the App page you could try to download and install the app manually as an option...
    11-09-2014 05:54 PM
  5. Brandon Keenan's Avatar
    Just talked to softcard support after bugging them on twitter and facebook, they told me that only ATT branded phones are eligible to use softcard... How stupid is this if I am paying for ATT service on an unlocked phone using the "enhanced sim card" they require for use with the app. When I asked if they had an eta for unlocked phone support they said she had no idea. Just another instance where windows phone is drawing the short straw in the world of smartphone apps.
    11-11-2014 04:12 PM
  6. HoosierDaddy's Avatar
    Just talked to softcard support after bugging them on twitter and facebook, they told me that only ATT branded phones are eligible to use softcard... How stupid is this if I am paying for ATT service on an unlocked phone using the "enhanced sim card" they require for use with the app. When I asked if they had an eta for unlocked phone support they said she had no idea. Just another instance where windows phone is drawing the short straw in the world of smartphone apps.
    Isn't it more a BYOD problem than a Windows Phone problem? It sounds like you would be in the same boat with an Android or iPhone that wasn't branded AT&T.

    But until I see something that says Soft Card can't be done without special carrier firmware (and I doubt that), its another example of the unhealthy system we have in the US.
    11-11-2014 05:36 PM
  7. Brandon Keenan's Avatar
    I have looked online regarding other unlocked phones running either iOS or android and didn't find any definitive proof stating that they will have the same problem. They may very well run into the same problem but it just seems ridiculous that they aren't able to only need the verification from the special sim and not some custom firmware from ATT.
    11-11-2014 07:33 PM
  8. pavvento's Avatar
    Ugh, so is it the enhanced sim or the firmware that makes it more secure than just using MS wallet?
    11-11-2014 10:50 PM
  9. jmshub's Avatar
    The whole thing in bogus. If the security is in the sim card, then there is no reason why an unlocked phone with the enhanced sim card wouldn't work. Softcard is working with the carrier, so they bow down to the carrier's demands, and unbranded phones don't help them.
    11-11-2014 11:03 PM
  10. HoosierDaddy's Avatar
    Isn't it more a BYOD problem than a Windows Phone problem? It sounds like you would be in the same boat with an Android or iPhone that wasn't branded AT&T.
    I have looked online regarding other unlocked phones running either iOS or android and didn't find any definitive proof stating that they will have the same problem.
    To quote YOU:
    Just talked to softcard support after bugging them on twitter and facebook, they told me that only ATT branded phones are eligible to use softcard....Just another instance where windows phone is drawing the short straw in the world of smartphone apps.
    So please don't contradict yourself. If ATT branded WPs can use SoftCard on ATT and non branded WPs can't, the problem isn't with WP, its with the carrier: ATT.
    aximtreo likes this.
    11-12-2014 03:40 AM
  11. RumoredNow's Avatar
    My 1520.3 is Factory Unlocked (naturally) and I'm on T-MoUS. It's not the first Factory Unlocked device I've run on their network and it's not the last one I'll run... I love the freedom of choice and flexibility of purchase options that Factory Unlocked phones allow me.

    Every time I run such a device I loose access to T-MoUS WiFi Calling. It's simply a trade off I understand will have to be considered in the purchase equation. There is no T-MoUS branded 1520 for me to run and it was the only upgrade option I considered worthy of moving from a 925 to.

    Would I love to have SoftCard working on my phone? You bet. Do I expect that it ever will, seeing how the debut on AT&T went? You bet I don't.

    The real answer does lie with Windows Phone and Microsoft; that's where I disagree with HoosierDaddy. Google did an end-run around the carrier bullsnot. Apple rammed their system down the throats of the media, the public, the banks and the retailers and got praised for it. Windows Phone is now behind the curve and SoftCard/Isis has proven to be a fiasco due to the length of time it has taken to get to Windows Phone and the now apparent slipshod implementation.
    jmshub and aximtreo like this.
    11-12-2014 10:12 AM
  12. pavvento's Avatar
    My 1520.3 is Factory Unlocked (naturally) and I'm on T-MoUS. It's not the first Factory Unlocked device I've run on their network and it's not the last one I'll run... I love the freedom of choice and flexibility of purchase options that Factory Unlocked phones allow me.

    Every time I run such a device I loose access to T-MoUS WiFi Calling. It's simply a trade off I understand will have to be considered in the purchase equation. There is no T-MoUS branded 1520 for me to run and it was the only upgrade option I considered worthy of moving from a 925 to.

    Would I love to have SoftCard working on my phone? You bet. Do I expect that it ever will, seeing how the debut on AT&T went? You bet I don't.

    The real answer does lie with Windows Phone and Microsoft; that's where I disagree with HoosierDaddy. Google did an end-run around the carrier bullsnot. Apple rammed their system down the throats of the media, the public, the banks and the retailers and got praised for it. Windows Phone is now behind the curve and SoftCard/Isis has proven to be a fiasco due to the length of time it has taken to get to Windows Phone and the now apparent slipshod implementation.
    This x100 MS added the wallet feature which has been capable of "Apple Pay" for two years and just left it to die.
    11-12-2014 10:18 AM
  13. jrdatrackstar1223's Avatar
    I can't even get the app to install on my AT&T Lumia 920. I go to the marketplace link and it says not available on my phone. I am using Straight Talk, but even when I take out the Straight Talk SIM and put in the Enhanced SIM card, it says not available. Do you have to be a registered AT&T user for it to install?
    11-12-2014 11:51 AM
  14. RumoredNow's Avatar
    I can't even get the app to install on my AT&T Lumia 920. I go to the marketplace link and it says not available on my phone. I am using Straight Talk, but even when I take out the Straight Talk SIM and put in the Enhanced SIM card, it says not available. Do you have to be a registered AT&T user for it to install?
    ​Uh yup. Branded phone + active service.
    11-12-2014 12:49 PM
  15. ashram's Avatar
    yup as AT&T flips on a "wallet" service and maintains the service for their customers. As a matter of fact... I messed up entering my password on a pc (caps lock led seems to be busted) and had to call AT&T to unlock my softcard account.
    11-12-2014 01:06 PM
  16. HoosierDaddy's Avatar
    yup as AT&T flips on a "wallet" service and maintains the service for their customers.
    Apparently not interested in providing it to their customers. Anyone who brings their own phone and pays AT&T far more for service than a phone costs is a customer. Carriers selling phones and selling services should be separate businesses with at least a Chinese wall between. As it is now, its like Shell stations also selling cars but they only work with Shell gas.
    11-12-2014 02:13 PM
  17. ashram's Avatar
    pretty much, and AT&T, Verizon and T-Mobile are to blame for Softcard. I'd rather not deal with another company when the phone was always capable, but prevented from using NFC tap to pay.
    11-12-2014 02:32 PM
  18. Kylethekool's Avatar
    I'm new to windows phone (as you can tell by my signature), but can you use Microsoft wallet now that you have a secure sim and unlocked phone? What are the requirements for wallet?

    Posted via the WPC App for Android!
    11-21-2014 09:37 PM
  19. Dallas Gaston's Avatar
    I just bought a 1520 a month ago to replace a 1520 that I shattered the screen on. I am assuming a 1520.3 is the most recent version of the phone? How do I know if my phone is a 1520.3?

    Also, since I got my phone a month ago , do you think I have an enhanced sim card or is it something that I definitely have to go in and ask for?
    Thanks guys!
    11-21-2014 10:08 PM
  20. Brandon Keenan's Avatar
    There is no where in the settings on the phone which specifies which variant of a phone you have but only that it is a 1520 but you can check the box it came in and see if on the bottom it says it is in fact the 1520.3. Also you can check on the back of the box if it has qi wireless charging. Another way to test it would obviously be to place it on a wireless charger and see if it starts to charge. Also if you take a look at the back of the phone itself there should be no metal contact points just above the speaker grille on the bottom which is specific to the regular 1520 from att and is not found on the 1520.3. Regarding the sim, you can try installing and setting up your softcard account and if you do not have an enhanced sim it will come up with an error screen saying to get one. Hope this helps
    RumoredNow likes this.
    11-21-2014 10:31 PM
  21. RumoredNow's Avatar
    I just bought a 1520 a month ago to replace a 1520 that I shattered the screen on. I am assuming a 1520.3 is the most recent version of the phone? How do I know if my phone is a 1520.3?

    Also, since I got my phone a month ago , do you think I have an enhanced sim card or is it something that I definitely have to go in and ask for?
    Thanks guys!
    1520.3 isn't like a software advance. It is a model variation. It differs in the radio hardware/firmware and the default language/region setup.

    If your phone is branded AT&T it is NOT a 1520.3. 1520.3 is a Factory Unlocked model sold as country variant in several Latin America countries and initial setup starts up in Spanish...

    If you want an enhanced SIM you need to ask your carrier for one specifically. If you are on AT&T, you need not only the enhanced (or secure) SIM, but also a branded phone. Soiftcard will not download to an unbranded phone on AT&T's network.

    There is no where in the settings on the phone which specifies which variant of a phone you have but only that it is a 1520 but you can check the box it came in and see if on the bottom it says it is in fact the 1520.3. Also you can check on the back of the box if it has qi wireless charging. Another way to test it would obviously be to place it on a wireless charger and see if it starts to charge. Also if you take a look at the back of the phone itself there should be no metal contact points just above the speaker grille on the bottom which is specific to the regular 1520 from att and is not found on the 1520.3. Regarding the sim, you can try installing and setting up your softcard account and if you do not have an enhanced sim it will come up with an error screen saying to get one. Hope this helps
    There is a place to check in settings.

    Settings > extras + info > start of the second paragraph is Manufacturer Name
    • RM-937 is "global" or European
    • RM-938 is Latin America (the 1520.3 "unicorn")
    • RM-939 is the non-LTE release for China and Asia
    • RM-940 is the AT&T model


    ​Your other checks are all valid... and add that if it only has 16GB internal storage, it MUST be AT&T - although some black AT&T RM-940s got 32GB as an extra price upgrade.
    11-21-2014 11:08 PM
  22. Dallas Gaston's Avatar
    Now it all makes sense! Thanks for the info!!
    RumoredNow and aximtreo like this.
    11-21-2014 11:41 PM
  23. Brandon Keenan's Avatar
    There is a place to check in settings.

    Settings > extras + info > start of the second paragraph is Manufacturer Name
    RM-937 is "global" or European
    RM-938 is Latin America (the 1520.3 "unicorn")
    RM-939 is the non-LTE release for China and Asia
    RM-940 is the AT&T model
    whoops youre right. forgot about the extras+info down at the bottom

    Soiftcard will not download to an unbranded phone on AT&T's network
    I have an unbranded 1520.3 and am on ATT network with an enhanced sim and it downloaded without issue. However I am unable to actually use it because during the registration it comes up with the previously mentioned error.
    RumoredNow likes this.
    11-21-2014 11:57 PM
  24. RumoredNow's Avatar
    Thanks, Brandon. I thought other users with 1520.3 reported they could not download.

    Out of curiosity did you download from the store, or install the .xap from your SD card?
    11-22-2014 09:11 AM
  25. Brandon Keenan's Avatar
    Gotcha. I downloaded it straight from the store
    RumoredNow likes this.
    11-23-2014 01:57 PM
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