1. jesusfreak420's Avatar
    Hey all,

    I recently purchased a Lumia 1520, and am loving it so far. The big screen certainly makes a difference when replying to e-mails. I'm really disappointed though as I've only had it for a week, and somehow the glass lens on the camera has cracked. The real bizarre thing is that it has a screen protector on and is used in a case. Anyway, I was wondering if anyone else has had this problem and has managed to fix it? I saw replacement lenses on eBay, but it appears as if you have to open the 1520 to install it. It looks far too complex for me. Is there anything else that can be done?

    Thanks in advance for any help or suggestions you can offer.

    Stu 😊
    12-11-2014 08:35 AM
  2. RumoredNow's Avatar
    It is either DIY or a repair shop... You could check for a warranty replacement of the device?

    Yes, you would have to open the case for a Do It Yourself job. Tools can be had on eBay and How-To vidz are on the YouTube. Way cheaper than a paid repair as I understand it.
    jesusfreak420 likes this.
    12-11-2014 11:50 AM
  3. jesusfreak420's Avatar
    Thanks for that advice. Do you think the camera lens is something that the warranty would cover?

    Thanks once again. 😊
    12-11-2014 11:56 PM
  4. KJin001's Avatar
    its an easy DIY but its not for everyone
    jesusfreak420 likes this.
    12-12-2014 06:14 AM
  5. RumoredNow's Avatar
    Thanks for that advice. Do you think the camera lens is something that the warranty would cover?

    Thanks once again. 
    I could not say...

    Ask. That's all you can do. If you were stabbing at the glass with an ice pick? No. If you set the phone down normally and it just cracked? Maybe? You won't know if you don't ask for the warranty.
    jesusfreak420 likes this.
    12-12-2014 10:11 AM
  6. yoitsbenvo's Avatar
    I've had this problem and NO YOU DO NOT HAVE TO TAKE APART THE 1520. I bought the lens for about $5 on eBay. Took me about 15 mins to install it. All you need is an exact-o blade, tweezers, and patience. I simply insert the knife into the broken glass lens, be careful not to damage the camera itself, and remove the glass piece my piece. And underneath that is a tape adhesive. Clear the tape with the blade carefully (but still leave the tape stuck to the 1520) until the broken shards are removed. After that clean the new lens, and pop it right in. And youre all done! :)
    jesusfreak420 and RumoredNow like this.
    12-12-2014 12:09 PM
  7. KJin001's Avatar
    I've had this problem and NO YOU DO NOT HAVE TO TAKE APART THE 1520. I bought the lens for about $5 on eBay. Took me about 15 mins to install it. All you need is an exact-o blade, tweezers, and patience. I simply insert the knife into the broken glass lens, be careful not to damage the camera itself, and remove the glass piece my piece. And underneath that is a tape adhesive. Clear the tape with the blade carefully (but still leave the tape stuck to the 1520) until the broken shards are removed. After that clean the new lens, and pop it right in. And youre all done! :)
    I think its safer to disassemble then πŸ˜‚
    yoitsbenvo and jesusfreak420 like this.
    12-13-2014 05:17 AM
  8. jesusfreak420's Avatar
    Thanks guys. I really appreciate all the feedback. πŸ‘ I spoke to the seller and they said it is covered under warranty. 😊 They are replacing the whole phone (which seems slightly overkill). I hope this next one isn't as fragile. πŸ“±

    Stu 😊
    RumoredNow and yoitsbenvo like this.
    12-13-2014 09:17 AM
  9. RumoredNow's Avatar
    That would be S.O.P.; replace the whole phone, keep customer happy, no wait for repair turnaround and you keep your phone going. They refurbish your return and sell it as Refurbed to recoup their losses.

    ​Glad the warranty applied.
    jesusfreak420 likes this.
    12-13-2014 09:36 AM

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