1. Shayan Davoodi's Avatar
    Hello folks. First let me say that it's my first time posting here.
    I have a nokia lumia 1520 rm 937. Just after I bought this, I upgraded to wp 8.1 cyan. After I installed asphalt 8 airborne, I felt that there is a small unsmoothness and some loss of frame while playing. But the problem isn't so huge and it is still playable. There is also a little little lag while surfing web opening pages and in other games like sonic. When I watched some video on youtube the gameplay of asphalt 8 airborne on lumia 1520, I noticed that the graphics are a bit different. For example i dont have breaks icons both sides of screen in game and also cant find where to adjust graphics quality.
    In fact there are strange lags in any game and im sure that it's not normal. Please help me solve this problem. Best regards ๐Ÿ˜Š
    12-11-2014 06:01 PM
  2. Yazen's Avatar
    Does your phone get hot?
    Shayan Davoodi likes this.
    12-11-2014 07:54 PM
  3. Ed Boland's Avatar
    First go into Battery Saver, swipe right to "Usage" and address all the apps and games that are "allowed" to run in the background.

    Also, it makes a difference with some games whether or not they're installed on the SD card or the phone regarding performance.
    Shayan Davoodi likes this.
    12-11-2014 07:56 PM
  4. Shayan Davoodi's Avatar
    Yes it gets hot but I dont know if it is normal or not...
    I did "allow" asphalt but made no difference. I have no memory card installed.
    12-11-2014 08:42 PM
  5. Yazen's Avatar
    Yes it gets hot but I dont know if it is normal or not...
    I did "allow" asphalt but made no difference. I have no memory card installed.
    Cannot say for sure why your phone is acting this way. Should be a very smooth experience overall. Internet explorer has issues, so some hiccups are to be expected.

    Not much to do except:
    - reinstall games
    - try keeping your device cool while playing (heat issue?)
    - factory reset / flashing (last resorts)

    Horrible advice I know, but it is not as if there are diagnostic tools available for us to use on WP
    Shayan Davoodi likes this.
    12-11-2014 08:55 PM
  6. Yazen's Avatar
    Apps may not be optimized for your phone.. too bad GTA San Andreas is not free. Has quite a bit flexibility in the settings.
    Shayan Davoodi likes this.
    12-11-2014 08:58 PM
  7. Shayan Davoodi's Avatar
    Ah diagnostic tools can never be relied on. What about hard reset? Will it cancel the warranty? Or is it a useful solution? Will it hurt the phone?
    12-11-2014 09:00 PM
  8. Shayan Davoodi's Avatar
    But I checked asphalt gameplay on youtube and it was much smoother than my phone. I also used some benchmark apps to identify any hardware damage if exists. Everything shows normal... Jusr strange ๐Ÿ˜ข
    12-11-2014 09:03 PM
  9. hope4wp's Avatar
    Asphalt 8 works smoothly on my Lumia 1520... But it used to lag when I had it in the SD card....in fact many apps started to hang when placed in the SD card...as you mentioned that you don't have a SD card! Like Yazen said
    Have you tried uninstalling/reinstalling?
    And disabling the background apps which you don't use....
    the heating issue is normal to some extent...
    You can try a soft reset before doing a hard reset!
    Hard reset erases all the data so please "BACKUP" first and no it won't cancel the warranty....it just refreshes your phone back to how you switched it on the first time!
    Shayan Davoodi likes this.
    12-11-2014 09:07 PM
  10. Ed Boland's Avatar
    Ah diagnostic tools can never be relied on. What about hard reset? Will it cancel the warranty? Or is it a useful solution? Will it hurt the phone?
    A hard reset will not void, or cancel the warranty. It will NOT hurt the phone... and it may actually help. Especially if you received updates recently. Of course back up first, as you will need to restore/reinstall all your apps and settings etc.

    Asphalt 8 runs smooth as silk on my 1520 as well, so maybe a hard reset IS a viable solution if nothing else has helped.
    Shayan Davoodi likes this.
    12-11-2014 09:42 PM
  11. Ed Boland's Avatar
    Yes it gets hot but I dont know if it is normal or not...
    I did "allow" asphalt but made no difference. I have no memory card installed.
    Oh, and back on Battery Saver again, I didn't mean allow Asphalt for it to run better. What I meant was to look at all the OTHER apps that are "allowed" to run in the background, robbing performance from your game. Know what I mean?

    Chances are, there are tons of apps running in the background that you don't need running. Turn all those off that you don't need running to free up resources.
    Shayan Davoodi likes this.
    12-11-2014 09:46 PM
  12. Shayan Davoodi's Avatar
    Thanks very much for your comments guys. I will try a soft reset and if the problem wasn't solved , I hard reset and inform you about the results.
    Ed Boland likes this.
    12-12-2014 03:32 AM
  13. Shayan Davoodi's Avatar
    Hi again. Unfortunately the problem still exists. I am so sad and taking my phone to Nokia care as the lasr solution. I wish the problem is not caused by a physical damage before I buy the phone, cuz im sure that it wasnt damaged by me till today. Thanks for your help. ๐Ÿ˜Š
    12-12-2014 08:48 AM
  14. Ed Boland's Avatar
    Hi again. Unfortunately the problem still exists. I am so sad and taking my phone to Nokia care as the lasr solution. I wish the problem is not caused by a physical damage before I buy the phone, cuz im sure that it wasnt damaged by me till today. Thanks for your help.
    Have you tried the hard reset?

    Oh and thanks for the "thanks" btw ;)
    12-12-2014 09:01 AM
  15. Yazen's Avatar
    If all else has failed I'm afraid it is a hardware issue.

    What comes to mind is thermal throttling, as you aren't experiencing any weird symptoms.

    If a bad battery were the case you would have some funky problems.

    Try placing your phone directly near a blowing fan or a freezer rack. Allow the back to get cool, then try playing games.

    If the game is smooth you definitely need it serviced, but I think an exchange would be best.

    If I actually had the phone I could tell you what is wrong, hope you get this fixed.

    EDIT: You need the phone to keep contract with cold source while playing.
    12-20-2014 05:27 PM

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