1. BSobotta's Avatar
    Like the title says, backup won't work in DP. I have had success with it before I installed it though. Has happened on two 1520s so far that are on DP. Has any one else heard of this problem, has anyone had any success fixing the problem?
    12-20-2014 11:36 AM
  2. Athull's Avatar
    I've been backing up with many dp versions(ever since black) almost one a month and never had trouble on my 620.
    Is all 3 backups failing?
    12-20-2014 11:39 AM
  3. gpobernardo's Avatar
    Like the title says, backup won't work in DP. I have had success with it before I installed it though. Has happened on two 1520s so far that are on DP. Has any one else heard of this problem, has anyone had any success fixing the problem?
    If you're referring to the phone backup in the settings, there have been reports about this and several solutions. Unfortunately, the solutions don't always work for everyone.

    The solution that worked for me was to delete the backups first, and then proceed with the manual backup. Of course one has to make sure that the internet connection is stable. The backup progress bar might appear frozen at times, but as long as you are not prompted with some error message the backup is still running and uploading your files. My L1020 took around 45 minutes to backup, for example... but that's just because I've got over 70 apps installed.
    BaritoneGuy likes this.
    12-20-2014 11:49 AM
  4. BSobotta's Avatar
    If you're referring to the phone backup in the settings, there have been reports about this and several solutions. Unfortunately, the solutions don't always work for everyone.

    The solution that worked for me was to delete the backups first, and then proceed with the manual backup. Of course one has to make sure that the internet connection is stable. The backup progress bar might appear frozen at times, but as long as you are not prompted with some error message the backup is still running and uploading your files. My L1020 took around 45 minutes to backup, for example... but that's just because I've got over 70 apps installed.
    Thank you so much. This worked!
    gpobernardo likes this.
    12-21-2014 09:25 AM
  5. BaritoneGuy's Avatar
    If you're referring to the phone backup in the settings, there have been reports about this and several solutions. Unfortunately, the solutions don't always work for everyone.

    The solution that worked for me was to delete the backups first, and then proceed with the manual backup. Of course one has to make sure that the internet connection is stable. The backup progress bar might appear frozen at times, but as long as you are not prompted with some error message the backup is still running and uploading your files. My L1020 took around 45 minutes to backup, for example... but that's just because I've got over 70 apps installed.
    I just tried this and all is well now. I had not been able to do a backup for 3 months. I am also hoping this sorts the issues with the WiFi passwords not syncing as well. Thanks for the tip as my next step was going to be a hard reset.
    gpobernardo likes this.
    12-22-2014 01:17 PM
  6. BSobotta's Avatar
    I just tried this and all is well now. I had not been able to do a backup for 3 months. I am also hoping this sorts the issues with the WiFi passwords not syncing as well. Thanks for the tip as my next step was going to be a hard reset.
    I know right.
    12-22-2014 02:11 PM

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