06-02-2015 05:54 PM
31 12
tools
  1. jdooms's Avatar
    Christmas eve my screen went crazy. It's flickering and freezing. I've rebooted many times. You can't use the phone cause the screen is frozen. It works for 5 minutes just fine then it goes nuts again. What do I do?
    12-27-2014 10:55 AM
  2. MDK22's Avatar
    try a soft reset ...

    do you have a case on it ? I had similar problems which I isolated down to my Fosman case (don't know the WHY, some said too tight & causing screen to flex

    http://forums.windowscentral.com/nok...nge-issue.html
    aximtreo likes this.
    12-27-2014 11:01 AM
  3. Harrie-S's Avatar
    Do you see a crack on the screen because this could also explain this behavior.
    aximtreo likes this.
    12-27-2014 11:02 AM
  4. jdooms's Avatar
    I've done a soft reset something like 79 times since Thursday. Lol... Just kidding about 79..... But its a bunch.

    No cracks on the screen. I do have a case on my phone. It's an incipio that I've had on it since the moment I got the phone.
    12-27-2014 11:49 AM
  5. JRF_1986's Avatar
    Could it be something that a reinstall of the OS could fix? I hope it's not something that needs to be physically replaced.
    12-27-2014 11:59 AM
  6. jdooms's Avatar
    I'd a never thought of this being a possible issue. My case is a different manufacturer, but they are extremely similar in design. I'm going to take the case off and see if that's the issue.

    If it continues, its back to the iPhone.
    12-27-2014 12:01 PM
  7. Daniel Olsen's Avatar
    Exactly the reason why I traded mine for the 930, its built a lot more securely and doesn't have such a sensitive screen. Not sensitive in the touch sense but sensitive in the sense that it is poorly secured to the phone which makes it finicky.
    12-27-2014 12:06 PM
  8. Scienceguy Labs's Avatar
    Do you use the Glance Background app?
    About two weeks ago, my 1520 started acting similarly to yours. When I'd wake the phone, it would magically type in incorrect passwords and sometimes the screen would become jittery and freeze. So, I did a hard reset on it and restored it using the restore function during setup. After it was finished, I went through logging into all of my apps, including setting up the Glance Background app. After a day or so, the sensitive password issue started again. I figured since it always happened after I woke the phone while the Glance Background was being displayed, it might be related. I installed that app, performed a soft reset, and have not experienced it since.
    This happened to me before back during the summer, so I sent it to Nokia. They sent it back after reinstalling the OS, and said that nothing was wrong with it.
    MDK22 likes this.
    12-27-2014 12:27 PM
  9. JRF_1986's Avatar
    What Scienceguy Labs said makes sense. I disabled Glance background on my 1320 because it was pretty buggy. Seems like a possibility.
    12-27-2014 02:09 PM
  10. MDK22's Avatar
    Do you use the Glance Background app?
    About two weeks ago, my 1520 started acting similarly to yours. When I'd wake the phone, it would magically type in incorrect passwords and sometimes the screen would become jittery and freeze. So, I did a hard reset on it and restored it using the restore function during setup. After it was finished, I went through logging into all of my apps, including setting up the Glance Background app. After a day or so, the sensitive password issue started again. I figured since it always happened after I woke the phone while the Glance Background was being displayed, it might be related. I installed that app, performed a soft reset, and have not experienced it since.
    This happened to me before back during the summer, so I sent it to Nokia. They sent it back after reinstalling the OS, and said that nothing was wrong with it.
    What Scienceguy Labs said makes sense. I disabled Glance background on my 1320 because it was pretty buggy. Seems like a possibility.
    Definitely a possibility, could be another issue ... (I'm gonna try it) ...

    What I found, however, was upon removing the Fosman case (& putting a hard case on), I haven't had any problems for the last week. I'm in the process of putting the Fosman case back on (after uninstalling Glance Background) - I really like that case, only time will tell.

    Exactly the reason why I traded mine for the 930, its built a lot more securely and doesn't have such a sensitive screen. Not sensitive in the touch sense but sensitive in the sense that it is poorly secured to the phone which makes it finicky.
    My Lumia 1520's screen is firmly secured to the phone - however, Physics being what they are, there is the possibility that a (too ?) tight case could be causing the (larger) screen on a thinner phone to flex, ever so slightly.

    Do either of you use a slim fit, TPU case on your phone ?
    12-27-2014 02:59 PM
  11. Scienceguy Labs's Avatar
    Well, good luck with your experiment. Hopefully, you find the culprit.
    Currently, I am using a tpu style case, but it's not extremely tight. It's one of those $5 S-Wave cases from China. I often change my cases depending on my mood, so I can't really give you any info from a case perspective.
    Good luck.
    12-27-2014 03:38 PM
  12. MDK22's Avatar
    The next morning :

    - I've uninstalled Glance Background beta. Funny, the pictures I'd selected still display (in rotation) even though the app is gone (several reboots, soft reset). Picture display (on / off) controlled by Glance, but NO selection of background Glance pictures.

    - Phone has behaved correctly (so far) - today will be the true test (case on all nite while charging, possible heat transfer, etc) - I have the S wave, TPU (Fosmon) case on it

    time will tell
    12-28-2014 09:23 AM
  13. jdooms's Avatar
    I simply turned off glance and removed the case. Still doing it. Had to reboot twice just this morning. Think I'm going to take it back to at&t today and go back to my iPhone that worked correctly since the very first iPhone. Sad.... I really like the interface, layout, and size. Very disappointed.
    12-28-2014 11:54 AM
  14. Scienceguy Labs's Avatar
    I simply turned off glance and removed the case. Still doing it. Had to reboot twice just this morning. Think I'm going to take it back to at&t today and go back to my iPhone that worked correctly since the very first iPhone. Sad.... I really like the interface, layout, and size. Very disappointed.
    You might have to completely uninstall the Glance Background app then cycle through the on/off power sequence to see any results.

    Posted via the Windows Central App for Android
    12-28-2014 01:11 PM
  15. Scienceguy Labs's Avatar
    The next morning :

    - I've uninstalled Glance Background beta. Funny, the pictures I'd selected still display (in rotation) even though the app is gone (several reboots, soft reset). Picture display (on / off) controlled by Glance, but NO selection of background Glance pictures.

    - Phone has behaved correctly (so far) - today will be the true test (case on all nite while charging, possible heat transfer, etc) - I have the S wave, TPU (Fosmon) case on it

    time will tell
    Mine did the same thing as yours. Problem with mine was that I did not deselect the image I was using as my Glance Background before I uninstalled the app. I had to install the app again, select an image, deselect, then uninstall the app again. ha ha ha Crazy isn't it?? :-)

    Hope that yours continues to work.

    Posted via the Windows Central App for Android
    12-28-2014 01:18 PM
  16. MDK22's Avatar
    day 2 :

    - phone still behaving correctly w Fosmon case, w/o Glance Background - (thanx to ScienceGuy for that)
    - turned OFF photo in GLANCE, looks a lot cleaner, the initial charm wore off

    either case is no longer too tight, or that was not the problem (changing case was purely coincidence). I really have NO explanation, just happy it's working - thought I'd have to warranty replace it

    FWIW: pleasant by product of this ...
    I took an auger & vented the case around the camera / flash bumpout - a dozen carefully placed holes on either side, looks kinda cool, will aid in heat dissipation (hopefully) when I thought the problem was caused by heat buildup.
    Scienceguy Labs likes this.
    12-29-2014 09:34 AM
  17. Scienceguy Labs's Avatar
    And how is the phone acting today? :)
    12-30-2014 01:01 PM
  18. MDK22's Avatar
    everything is OK on day 3 (fingers crossed) w the Fosmon case. (unless it goes drastically wrong, no more updates)
    I would switch back to the hard case, just so damn glad I don't have to RMA it.
    Scienceguy Labs likes this.
    12-30-2014 10:00 PM
  19. Scienceguy Labs's Avatar
    Great. Hope that it stays that way for you. :)
    12-31-2014 12:25 AM
  20. Byrese's Avatar
    Exactly the reason why I traded mine for the 930, its built a lot more securely and doesn't have such a sensitive screen. Not sensitive in the touch sense but sensitive in the sense that it is poorly secured to the phone which makes it finicky.
    Yeah, thinking of selling or trading my 1520 for that very reason. I Love the phone but the screen issues are beginning to get to me.
    01-01-2015 08:10 PM
  21. aschettler's Avatar
    I had to swap out my 1520 twice for this same issue. Because the device is so large yet thin, the screen tends to flex over time, causing the device to misbehave.
    Byrese likes this.
    01-02-2015 05:20 AM
  22. MDK22's Avatar
    Alas on day nine (actually the evening of day 8) w the Fosmon case, started having the same problems (again): touch NOT working, Cortana searched by itself, screen flickering, etc. which persisted till this morning.

    Solution was to reboot & remove the case (naked red Lumia 1520) which has resolved the issue(s). I intend to remove the case @ nite (while charging overnite) & put it back on in the morning - as the cumulative effects (tight case / screen flex) appear to take several days to affect the phone. fingers crossed
    01-05-2015 04:11 PM
  23. Scienceguy Labs's Avatar
    Sorry to hear that it happened again. Hope your plan solves it for you.
    01-05-2015 09:32 PM
  24. MDK22's Avatar
    After much experimentation ...

    I was using a generic hard case on the phone vs. a Fosmon case & the issues eventually re-surfaced. The screen appeared to be hyper sensitive - sometimes I simply hovered over a screen item & registered a touch. Cortana would fire randomely (like Hey Cortana, ready for speech input). Touch would be unresponsive, fixed by locking & unlocking. I uninstalled Glance Background early on in the process, tried show picture OFF & ON in Lock Screen. I uninstalled Gestures Beta as that might have caused the problem. I was using the device naked & still having problems.

    Finally, my issues appear to be caused by Start Perfect (an app), which I used to add transparent blanks to the screen. I hovered over one of the blanks & the screen freaked. Next time, I clicked on one of the blanks & a black screen appeared, then freaked, when I closed it (used the X). I've removed the blanks (spacers) & all appears to be normal for the last 5 days w the Fosmon case (did I mention I like that case). Really want this to work, don't want to warranty repair it (c/b sent back w NTF) & don't want to be without the phone for a couple of weeks. BUT, it's still under warranty - clock's ticking, though.

    Fingers crossed
    01-25-2015 09:14 AM
  25. Rasahi's Avatar
    Getting the same problem and is getting worst everyday with my Lumia 1520.

    Last night I have removed the protective screen but it didn't help. And today morning I did remove the protective case but still facing the same problem. Not sure what to do next. Sometimes I can't even accept a call till I press the power button off and on again.
    05-20-2015 05:37 AM
31 12

Similar Threads

  1. What is the New Years Eve plans??
    By snowmutt in forum The "Off Topic" Lounge
    Replies: 35
    Last Post: 01-15-2015, 06:42 AM
  2. Why is my HereDrive application not working?
    By WPCentral Question in forum Ask a Question
    Replies: 10
    Last Post: 12-27-2014, 02:09 PM
  3. Wunderlist killing my battery
    By willnuts in forum Ask a Question
    Replies: 0
    Last Post: 12-27-2014, 10:30 AM
  4. My top Windows Phone endless runner games
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 12-27-2014, 10:30 AM
  5. Replies: 1
    Last Post: 12-27-2014, 09:33 AM
LINK TO POST COPIED TO CLIPBOARD