01-16-2015 12:39 PM
33 12
tools
  1. themadpoet1's Avatar
    I bought this phone unlocked and new on ebay. I updated the software the first day I got it and took it to AT&T to put a sim card in it the next day and I was playing music on it on the way to work, and then all the sudden the phone just shut off on its own. I haven't been able to turn the phone on at all, not even with the volume down+power button function. The only thing it does is vibrate once after 10 seconds but nothing comes up on the screen. Is there any way to bring this phone back to life? Will I need Nokia Software Recovery Tool?
    01-07-2015 08:10 PM
  2. gordonfink's Avatar
    Is it fully charged? the vibrate but no response is a sign of a dead battery.
    01-07-2015 08:12 PM
  3. RumoredNow's Avatar
    If you ran the battery to zero it puts the phone in a coma.

    Use teh factory charger and plug it in to AC and wait several hours. The chip in the battery will wake up, the phone will boot and then start taking a normal charge. Let it charge to 100% before using it or unplugging it. Then continue as normal.
    aximtreo and anon(9008258) like this.
    01-07-2015 09:50 PM
  4. themadpoet1's Avatar
    Shouldn't I rule out the battery being a probable cause, because I charged it the night before, the phone was at 75% battery life at the time the phone shut off and died. I'm sitting here with the phone plugged into my computer using nokia software recovery tool and it still won't snap out of it. I just think this phone is bricked because of some other reason. I could try plugging it into the wall for awhile to see what happens.
    01-07-2015 10:03 PM
  5. RumoredNow's Avatar
    Will it boot?

    If so check for something draining the battery rapidly by looking through Battery Saver.

    If not, you could try the wall charger wait thing since the phone isn't going anywhere just now. If the plug in and wait wakes it then you may have misremembered the battery percentage or used it more rapidly than you thought. Happens all the time when getting a new phone - we have a tendancy to poke and prod and explore and download and so on until... Whoops, ran it dry.

    Or, it may indeed have an issue and if you can get it recognized by Lumia Software Recovery Tool and reflash stock, that would not hurt anything.
    aximtreo and ali80 like this.
    01-07-2015 10:33 PM
  6. themadpoet1's Avatar
    It won't boot at all. I had the battery full when I started using it and it was at 75% when it died. I can't even get an exclamation mark on the screen. Thing is that I noticed the brightness on high was super bright and I went to brightness profile and the high brightness was almost as low as it goes...I wonder if the display itself actually died on this phone. It's almost like the display went super nova.
    01-07-2015 10:37 PM
  7. themadpoet1's Avatar
    Update:

    Your guy's advice seemed to work about leaving it plugged in. It came back from the dead all the sudden after I held the power button for 3 seconds, and it had 7% battery. I'm currently charging it up some more. The only thing is, how could it have died instantly after charging it up fully over night, when it had 3/4ths of the battery left? I hope this is just some stupid Microsoft glitch and not a defective battery.
    RumoredNow likes this.
    01-07-2015 10:52 PM
  8. bmetelsky's Avatar
    Hopefully just a "glitch" that won't happen again.
    01-07-2015 11:20 PM
  9. RumoredNow's Avatar
    Since it is so new... Flash it again with the Lumia Software Recovery Tool. Just to make sure you have a clean install and before you get a lot of data you don't want to loose.

    ​You said you updated it, but I'm not sure if that is a clean install or OTA.
    aximtreo likes this.
    01-08-2015 12:16 AM
  10. gordonfink's Avatar
    I'm surprised that happened if it's new, but sometimes you have to completely deplete and then recharge a new battery, a couple of cycles, to calibrate it.

    Use it til zero, plug it in overnight to charge to 100%,then do it again. 2-3 cycles should calibrate it, so you hopefully don't go through that again.

    As others said, also check the battery saver, to see what is eating it.
    01-08-2015 07:34 AM
  11. themadpoet1's Avatar
    Woke up at the crack of noon with a full battery - let's see how it holds up today. I still think this is the greatest phone ever made.
    aximtreo and RumoredNow like this.
    01-08-2015 11:54 AM
  12. gordonfink's Avatar
    Hope it goes well - that is a great piece of hardware
    01-08-2015 12:49 PM
  13. themadpoet1's Avatar
    The phone died again today on the way to work with 75%-80% battery left. I noticed that the music player started displaying errors and wouldn't play the music, and that's when I attempted a restart, and that's when it wouldn't turn back on. Happened both times. I wonder if a software recovery would fix this phone.
    01-08-2015 06:16 PM
  14. maclancer's Avatar
    The phone died again today on the way to work with 75%-80% battery left. I noticed that the music player started displaying errors and wouldn't play the music, and that's when I attempted a restart, and that's when it wouldn't turn back on. Happened both times. I wonder if a software recovery would fix this phone.
    Use the recovery tool to wipe the phone and install a fresh OS and Firmware.
    RumoredNow and aximtreo like this.
    01-08-2015 06:30 PM
  15. BaritoneGuy's Avatar
    I'm surprised that happened if it's new, but sometimes you have to completely deplete and then recharge a new battery, a couple of cycles, to calibrate it.

    Use it til zero, plug it in overnight to charge to 100%,then do it again. 2-3 cycles should calibrate it, so you hopefully don't go through that again.

    As others said, also check the battery saver, to see what is eating it.
    you should never completely discharge an LiOn battery. They don't like it.
    01-08-2015 06:48 PM
  16. worldspy99's Avatar
    The phone died again today on the way to work with 75%-80% battery left. I noticed that the music player started displaying errors and wouldn't play the music, and that's when I attempted a restart, and that's when it wouldn't turn back on. Happened both times. I wonder if a software recovery would fix this phone.
    Yup you should start fresh using the Recovery Tool and perhaps not use Preview For Developers for a bit...
    01-09-2015 10:44 AM
  17. BaritoneGuy's Avatar
    Make sure you're not using any other charger with it. I misplaced my 635 charger and charged it with a Note 2 charger. Next day it said 100% but was at 20% an hour and a half later. Haven't had that issue since using its original charger.
    Except that it wasn't the charger. If it said 100% then it would be a background process causing the issue. I have a myriad of devices that use micro USB to charge and the only difference is the amount of time it takes to charge. 100% is 100% regardless of the charger.

    in fact what we call a charger is actually a power adapter and not a charger. All the charging circuitry is actually in the device itself.

    i am not disputing what you say, just that the facts around what caused it are different.
    01-09-2015 02:02 PM
  18. realwarder's Avatar
    you should never completely discharge an LiOn battery. They don't like it.
    Totally agree with this and think people who are always into 'recalibrating' the battery are just reducing their battery life.

    A single charge cycle should make a phone work for life unless there are other issues. Battery Saver should really be 'charge me' if you want longevity of your battery.

    Some interesting docs for WP and batteries are:

    https://dev.windowsphone.com/en-US/O...ot_environment
    01-09-2015 03:07 PM
  19. themadpoet1's Avatar
    Last night I used Nokia Software Recovery and recovered the original software. Then I used developer's preview to get Denim, which I've done the last time as well. I haven't used it much with Cyan, but could Developers Preview Denim be screwing up this phone? How could I get denim with an unlocked 1520 without using DP? Today on the way to work for the 3rd day in a row, I tried to play music, xbox music came up with errors and said it couldn't play, so i proceeded to reboot and it wouldn't turn on again. I'm going to restore the phone again and see if it does this without the developer's preview. This is bad because I like the live app folders on the start screen with Denim.
    01-09-2015 04:48 PM
  20. christenmartin's Avatar
    Last night I used Nokia Software Recovery and recovered the original software. Then I used developer's preview to get Denim, which I've done the last time as well. I haven't used it much with Cyan, but could Developers Preview Denim be screwing up this phone? How could I get denim with an unlocked 1520 without using DP? Today on the way to work for the 3rd day in a row, I tried to play music, xbox music came up with errors and said it couldn't play, so i proceeded to reboot and it wouldn't turn on again. I'm going to restore the phone again and see if it does this without the developer's preview. This is bad because I like the live app folders on the start screen with Denim.
    Same thing happened to mine when I was using developer preview for 8.1. Glichy and got hotter then 💩. Burnered up my front camera. Moral of the story don't use developer preview with 938.
    01-09-2015 05:26 PM
  21. tai4de2's Avatar
    Nonsense. I use DP day long on my RM-938.
    01-09-2015 05:53 PM
  22. RumoredNow's Avatar
    The Preview for Developers can not bring you Denim.

    P4D is changes to the core OS in advance of the normal OTA release which also bundles Firmware (such as Cyan or Denim).

    The only way to get Denim is via mainstream OTA.

    The LSRT brings you to 8.1 + Lumia Cyan Official. Then P4D takes you to 8.1.1 and beyond; almost to 8.1.2 which they will get closer to finalizing in the next couple of months.

    IF your phone claims you have Denim it is a glitch that is appearing in extras + info. Possibly it reads your advanced OS version number and decides you must have Denim based on that. Test it by toggling P4D App on and off. Check extras + info in each state and you will have Cyan or Denim depending on when you look based on P4D toggle.

    Firmware (like Denim) is most explicitly NOT delivered under P4D according to all documentation.

    So if you run P4D you have advanced OS preview without the Firmware meant to stabilize your particular hardware. It is the root of many irritants, annoyances and glitches. Just read around the forums.

    I recommend you reset your phone with LSRT and halt at 8.1 + Cyan Official. 8.1.1 + Lumia Denim is inbound very shortly. Just be patient and it will come. Given your issues I'd stay off P4D.
    01-09-2015 08:30 PM
  23. anon9169769's Avatar
    The thing that jumps out is the fact it does this when you play music. Is it from Xbox music or SD card? It could be the card is corrupted and causing the issue
    RumoredNow likes this.
    01-09-2015 08:37 PM
  24. themadpoet1's Avatar
    Today I'm pretty sure I've cornered what the problem is, in fact it is likely there is nothing wrong with the phone, even with Denim. It's the SD Card. Although my other 1520 had no problem with the same SD card, the new phone didn't seem to like it. I figured it out when I went to settings with the SD Card in, under storage sense the SD Card wasn't present. Xbox music sometimes said the music files are corrupted, or came up with some other error. And then I would reboot the phone and that's where it wouldn't turn back on. Today I reformatted the SD Card and I haven't had any problems yet. It's amazing what a goofed up SD Card can do to a perfectly good phone.
    RumoredNow and Talderon like this.
    01-10-2015 11:54 PM
  25. themadpoet1's Avatar
    Bought a new SD Card. When I pop the SD Card into the phone it says "no SD Card Found" under settings and doesn't do anything. When I turn the phone off with the SD Card in, it won't turn back on. If I take the SD card out while it's off, I can do a hard reset to get it back on. *This is after the Nokia Software Recovery without Denim*

    What do I do? This is very frustrating for having paid 639 dollars for this phone and I can' get the SD Card to work
    01-14-2015 12:40 PM
33 12

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