1. SupItsBadger's Avatar
    Any time I try to download apps or update them they won't install and I get the same error message: "We're having trouble installing the app..." It says to try updating my phone but my phone is already updated. I don't know what to do. :( Someone suggested a factory reset and I did and I lost everything because I thought I had it backed up to my SD. Please help.

    None of my pictures will show up either and when I take new ones they are pixelated and different colors.
    Last edited by SupItsBadger; 01-10-2015 at 11:28 AM.
    01-10-2015 11:15 AM
  2. HalfBlackCanadian's Avatar
    I'm having the same issue trying to update apps. Just keeps saying store cannot be accessed. I'm on the Developer Preview program and just recently downloaded the Insider App (I have no idea if that has anything to do with it)
    01-11-2015 04:14 AM
  3. Harrie-S's Avatar
    Did you after you downloaded the apps change the region? If so change the region back and try to update.
    01-11-2015 04:18 AM
  4. derek533's Avatar
    Same problem here. So frustrated right now.

    I have tried all the recommended fixes and none of them (date/time, region change, etc.) see to work.

    Please help us before I break this POS phone into little pieces!. Even if there is a fix that is pushed out how the heck are we suppose to be able to get it!?

    01-11-2015 09:48 PM
  5. derek533's Avatar
    Ok. I THINK I have found the issue.

    These are the things I did:

    1. Make sure your location services are turned on for app suggestions (Found in Store, Settings).
    2. I then went into my router settings and created a dmz for my phone and also created a DHCP reservation. This may not be necessary as I didn't try between steps one and two.

    So far, so good. We'll see...
    01-11-2015 10:55 PM
  6. Kaylix's Avatar
    I turned off "update via wi-fi only" and got my update over the cell network.
    02-03-2015 06:14 PM

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